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Page 61 / 144 Scroll up to view Page 56 - 60
58
Maintaining and Monitoring
Linksys EA-Series
How to disable the Ethernet port status lights
Why would I want to disable the Ethernet port status lights?
Depending on
the placement of the router in a home, you
might find the lights distracting.
You can easily disable the lights using Cisco Connect Cloud.
To disable the lights:
1.
Log into Cisco Connect Cloud. (See “How to configure your router” on
page 14.
2.
Under
Router Settings,
click
Connectivity
.
3.
Click the
Basic
tab.
4.
Under
Port Lights
, click the
ON
/
OFF
button.
How to test your Internet connection
What utilities are included in my router to test my Internet connection?
Your router includes two diagnostic tests, Ping and Traceroute, that let you
check network connections, including network devices and your Internet
connection.
To diagnose your Internet connection:
1.
Log into Cisco Connect Cloud. (See “How to configure your router” on
page 14.
2.
Under
Router Settings,
click
Troubleshooting
.
3.
Click the
Diagnostics
tab.
4.
To check whether an address can be reached:
a.
Under
Ping IPv4
, enter an IP address or URL into the
IP or host name
field.
Page 62 / 144
59
Maintaining and Monitoring
Linksys EA-Series
b.
Select a number of times to ping from the
Number to ping
drop-
down list.
c.
Click
Start to Ping
. A window opens showing the ping test results.
You will see a response for each successful ping.
NOTE
If an Internet URL fails to respond to ping, it doesn’t necessarily
mean that the site is down. For security reasons, some sites are
configured to not respond to ping requests.
5.
To trace the route that packets take between your router and a specific
address:
a.
Under
Trace route
, enter an address in the
IP or host name
field.
b.
Click
Start to Traceroute
. A window opens with the test results.
How to configure and use logs
What kind of logging capabilities does my router have?
Your router can
track all traffic for your Internet connection and record that information in a 
log
.
To enable and view logs:
1.
Log into Cisco Connect Cloud. (See “How to configure your router” on
page 14.
2.
Under
Router Settings,
click
Troubleshooting
.
3.
Click the
Logs
tab.
4.
To enable logs, click the
Enable Logs
button so that
ON
is displayed.
You can:
•
View the logs directly in the list
•
Open the logs in a separate browser window
•
Print the logs
Page 63 / 144
60
Troubleshooting
Linksys EA-Series
60
This chapter can help you solve common setup issues and connect to the
Internet. You can find more help from our award-winning customer support at
linksys.com/support
.
During setup
Your router was not successfully set up
If Setup did not complete, you can try the following:
•
Press and hold the
Reset
button on your router with a paperclip or pin
for about 15 seconds (until the power indicator flashes), then run the
Setup
program again on the router’s CD.
Your router’s appearance may vary
•
Temporarily disable your computer’s firewall (see the security software’s
instructions for help), then run the
Setup
program again on the router’s
CD.
•
If you have another computer, use that computer to run the
Setup
program again on the router’s CD.
Windows XP Service Pack update
On Windows XP computers, Setup requires Service Pack 3 in order to work. If the
currently installed Service Pack is older than version 3, you need to download
and install Service Pack 3 before installing your router.
TIP
To temporarily connect to the Internet and download the required
Service Pack, you can use the included Ethernet cable to connect
your computer directly to your modem.
To install Service Pack 3:
1.
Connect to the Microsoft Update website (
update.microsoft.com/
windowsupdate
).
2.
Follow the instructions on the website or contact Microsoft if you need
further help.
3.
After downloading and installing Service Pack 3, run the
Setup
program
on your router’s CD.
Troubleshooting
Page 64 / 144
61
Troubleshooting
Linksys EA-Series
Your Internet cable is not plugged in
message
If you get a “Your Internet cable is not plugged in” message when trying to set
up your router, follow these troubleshooting steps.
To fix the problem:
1.
Make sure that an Ethernet or Internet cable (or a cable like the one
supplied with your router) is securely connected to the yellow
Internet
port on the back of the router and to the appropriate port on your
modem. This port on the modem is usually labeled
Ethernet
, but may
be named
Internet
or
WAN
.
Back view of router
Back view of cable modem
Back view of DSL modem
2.
Make sure that your modem is connected to power and is turned on. If it
has a power switch, make sure that it is set to the
ON
or
l
position.
3.
If your Internet service is cable, verify that the cable modem’s
CABLE
port
is connected to the coaxial cable provided by your ISP.
Or
, if your Internet service is DSL, make sure that the DSL phone line is
connected to the modem’s
DSL
port.
4.
If your computer was previously connected to your modem with a USB
cable, disconnect the USB cable.
5.
Run the
Setup
program again on the router’s CD.
Cannot access your router
message
If you cannot access your router because your computer is not connected to
your network, follow these troubleshooting steps.
To access your router, you must be connected to your own network. If you
currently have wireless Internet access, the problem may be that you have
accidentally connected to a different wireless network.
To fix the problem on Windows computers:
1.
On your Windows desktop, click or right-click the wireless icon in the
system tray.
Windows XP
Windows 7
2.
Click
View Available Wireless Networks
. A list of available networks
appears.
Page 65 / 144
62
Troubleshooting
Linksys EA-Series
3.
Click your own network name, then click
Connect
. In the example
below, the computer was connected to another wireless network named
JimsRouter
. The name of the Linksys E-Series network,
BronzeEagle
in this
example
,
is shown selected.
TIP
If you don’t see the network name (SSID) you specified during
setup, select the name
Cisco
xxxxx
where
xxxxx
is the last five
digits of the router’s serial number. You can find the router’s serial
number on the bottom of the router.
4.
If you are prompted to enter a network key, type your password (Security
Key) into the
Network key
and
Confirm network key
fields, then click
Connect
.
Your computer connects to the network, and you should now be able to
access the router.
To fix the problem on Mac computers:
1.
In the menu bar across the top of the screen, click the
AirPort
icon. A list
of wireless networks appears. Cisco Connect has automatically assigned
your network a name.
In the example below, the computer was connected to another wireless
network named
JimsRouter
. The name of the Linksys E-Series network,
BronzeEagle
in this example
,
is shown selected.
2.
Click the wireless network name of your Linksys E-Series router
(
BronzeEagle
in the example).

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