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Manage the Gateway
Administration > Diagnostics
Administration diagnostics allow you to check the status of your Internet connection
by using a Ping test.
Select the
Diagnostics
tab to open the Administration Diagnostics page.
Use the descriptions and instructions in the following table to configure the
diagnostics feature on the gateway. After you make your selections, click
Save
Settings
to apply your changes or
Cancel Changes
to cancel.
Section
Field Description
Ping Test
Ping Test Parameters
Ping Target IP
The IP address that you want to ping
Ping Size
The size of the packet you want to use
Number of Pings
The number of times you wish to ping the target device
Ping Interval
The time period (milliseconds) between each ping
Ping Timeout
The desired time period (milliseconds) of the timeout. If no
response is received within this ping period, the ping test is
considered a failure
Start Test
To start a test, complete the following steps.
1
Click
Start Test
to begin the text. A new page opens and
displays a summary of the test results.
2
Click the
Save Settings
to save the test results or click
Cancel Changes
to cancel the test.
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Manage the Gateway
Administration > Backup & Restore
Administration Backup & Restore allows you to back up you configuration of the
Gateway and store it on your computer. You can use this file to restore a previously
saved configuration for your Gateway.
Select the
Back Up & Restore
tab to open the Administration Back Up & Restore
page.
CAUTION:
Restoring a configuration file will destroy (overwrite) all of the existing
settings
.
Section
Field Description
Back Up Configuration
Use the Back Up Configuration feature to save a copy of the
current configuration and store the file on your computer. Click
Back Up
to start the download.
Restore Configuration
Use the Restore Configuration feature to restore a previously
saved configuration file. Click
Browse
to select the configuration
file, and then click
Restore
to load the configuration file to the
device.
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Administration > Factory Defaults
The Administration Factory Defaults page allows you to restore the configuration to
its factory default settings. Select the
Factory Defaults
tab to open the
Administration Factory Defaults page.
CAUTION:
If you restore the factory defaults, the gateway will lose all of the settings you
have entered. Before you reset the gateway to its factory default settings, write
down all of your custom settings. After the defaults have been restored, you
will have to re-enter all of your configuration settings.
Restore Factory Defaults
To restore factory defaults, click
Restore Factory Defaults
to reset all configuration
settings to their default values. Any settings you have saved will be lost when the
default settings are restored.
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Monitor Gateway Status
Monitor Gateway Status
This section describes the options available under the Status tab that you can use to
monitor the status of the residential gateway and to perform diagnostics on the
device and the network.
Status > Gateway
The Gateway Status page displays information about the gateway and its current
settings. The on-screen information varies depending on the Internet Connection
type you use.
Select the
Gateway
tab to open the Status Gateway screen. Click
Refresh
to update
the data displayed on-screen.
Use the descriptions in the following table to review the status of your gateway and
your Internet connection.
Section
Field Description
Gateway Information
Firmware Version
The version number of the firmware.
MAC Address (CM MAC Address)
A unique alphanumeric address for the cable modem coaxial
interface, which is used to connect to the cable modem termination
system (CMTS) at the headend. A media access control (MAC)
address is a hardware address that uniquely identifies each node
of a network.
Current Time
The time, based on the time zone selected on the Basic Setup page
is displayed.
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Monitor Gateway Status
Section
Field Description
Internet Connection
IP Address
Displays the IP address of the WAN interface. This address is
assigned to the gateway when it goes online.
Subnet Mask
Displays the subnet mask for your WAN port. This address is
automatically assigned to your WAN port by your ISP except
when a static IP address is set up.
Default Gateway
The IP address of the ISP's Default Gateway.
DNS1-3
The DNS IP addresses currently used by the gateway.
WINS
The WINS IP address currently used by the gateway.
Status > Local Network
The Local Network Status page displays information about the status of the local
area network.
Select the
Local Network
tab to open the Status Local Network page. Click
Refresh
to update the data on the page.
Use the following table to review the status of your gateway and your Internet
connection.
Section
Field Description
Local Network
MAC Address
A unique alphanumeric address for the private LAN home network.
A MAC address is a hardware address that uniquely identifies each
node of a network.
19216811.live