BT Home-Hub-4 Router Manual PDF (Setup & Configuration Guide)

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34

Help

Q

How do I set my computer to obtain an IP address automatically?

Windows 98SE/Me

Windows 2000/XP/Vista/7

Mac OS X

1

Go to

Start

then

Settings

and click

Control Panel

2

Double-click the

Network

icon

3

Under the

Conﬁguration

tab, select

TCP/IP

for

the network adapter

you use to connect to

your Hub

4

Click

Properties

5

Select

Obtain an IP

address automatically

6

Click

OK

twice

7

Restart your computer

8

Open your web browser

1

Go to

Start

and click

Control Panel

then:

2000/XP:

click

Network

Connections

Vista:

click

Network

and Sharing Centre

,

then

Manage network

connections

7:

click

Network and

Internet

, then

Network

and Sharing Centre

, then

Change Adapter Settings

2

Right-click the icon for

the network adapter

you use to connect to

your Hub

3

Click

Properties

4

2000/XP/Vista:

select

TCP/IP

7:

select

TCP/IP v4

5

Click

Properties

6

Select

Obtain an IP

address automatically

7

Click

OK

twice

8

Open your web browser

1

Go to the Apple

menu, open

System

Preferences

, then

click

Network

2

Select the adapter

you use to connect

to your router

3

Mac OS X 10.4

and earlier only:

Select

TCP/IP

4

In

Conﬁgure

select the

Using DHCP

option

5

Click

Save/Apply Now

and close the window

6

Open your web browser

Once you’ve successfully connected your computer to the internet, you’re ready to

continue your set-up and explore BT Total Broadband’s great features, including

security, email, BT Broadband Talk and more. Please go to

www.bt.com/setup/start

Learn about…

Help

Your BT Home Hub

Page 47 / 57

Help

35

Q

What do I do if a dial-up networking window appears when trying

to connect to the internet?

Windows

Mac OS X

1

Go to

Start

and click

Control Panel

then click

Internet Options

2

Click the

Connections

tab

3

Select

Never dial a connection

4

Click

LAN Settings…

5

Tick

Automatically detect settings

6

Click

OK

twice

1

Select

System Preferences

then

Network

to show:

Network Port

Conﬁgurations

2

Drag

Internal Modem

to the bottom

of the list, or ‘untick’ it to make it

inactive

Once you’ve successfully connected your computer to the internet, you’re ready to

continue your set-up and explore BT Total Broadband’s great features, including

security, email, BT Broadband Talk and more. Please go to

www.bt.com/setup/start

Q

How do I dispose of old equipment?

If you’ve received your new Hub as a replacement for a faulty one, please return

the faulty one together with its power cable using the returns envelope sent with

the replacement.

If you don’t have a returns envelope or you’ve other old electrical equipment you’d

like to dispose of, please follow your local authority’s recycling advice.

Before disposing of any such equipment, we recommend you reset it to its default

settings – this should remove all your personal settings. To ﬁnd out how to reset

your Hub to its default settings, see page 37.

For more help, please see

www.bt.com/help/changinghubs

Learn about…

Help

Your BT Home Hub

Page 48 / 57

36

Help

BT Home IT Support

While the other help listed here focuses on BT Total Broadband and the BT Home

Hub, BT Home IT Support advisers can offer you straightforward, jargon-free help

with a wide range of computer-related issues. For example: your own broadband

equipment (i.e. if you aren’t using a BT Home Hub), general computer problems,

printers, MP3 players, games consoles, cameras, new software packages, setting

up a new laptop, help with a virus, help connecting additional computers to your

Hub and more.

You can get help over the phone

1

or in person

2

. To ﬁnd out more, call 0800 876 6542

or go to

www.bt.com/homeitsupport

Billing Enquiries

To view or pay your bill online please go to

www.bt.com/account

If you’ve a problem and need assistance with your BT bill, please call 0800 800 150.

1 £8.80 per month with minimum three-month subscription or £24.47 one-off fee for a single call. Some technical queries

may not be resolvable. Fair usage policy applies. Exclusions, terms and conditions apply.

2 Engineer visits: costs start from £88.09.

Learn about…

Help

Your BT Home Hub

Page 49 / 57

Your BT Home Hub

37

Your BT Home Hub

Here’s a brief introduction to your main Hub features. For more

advanced settings information, please see online help on page 10.

Use this section to ﬁnd out about your Hub

Page

Hub buttons summary

37

Hub sockets summary

38

Hub Manager

39

Hub features

39

Hub buttons summary

Reset to Defaults button

WARNING:

resetting your Hub means you’ll lose any changes that have been

made to your Hub software.

To reset your Hub to its factory default settings, removing all personal settings:

1

use a pin or paperclip to press and release the recessed

Reset to Defaults

button

on the side of your Hub. All Hub lights will go out

Press for less than 15 seconds to reset all settings except the shared address book

and Hub Phone registration; press for more than 15 seconds to reset all settings.

2

wait for the Hub’s Broadband light to glow blue – this may take several minutes

Learn about…

Help

Your BT Home Hub

Page 50 / 57

38

Your BT Home Hub

3

reset any changes you made before in Hub Manager. This may include:

•

activating BT Broadband Talk – if the Hub’s Phone light is off, go to

www.bt.com/bbt

and follow the instructions

•

reactivating BT FON – go to

www.btfon.com

•

resetting any wireless settings you’ve changed

•

resetting your Hub password and any Hub Manager changes – see page 39

•

port forwarding settings in Hub Manager

Wireless Association button

Sets your Hub to wireless association mode. Press this button and the Phone and

Wireless lights ﬂash orange. This button is used to connect a BT Hub Phone to

your Hub. Please see the BT Hub Phone User Guide for more information.

Find handset button

Press once to make all handsets that are registered to the Hub ring.

Restart button

Restarting can often solve a broadband connection problem. To restart your Hub,

simply press and release the

Restart

button at the side of the Hub. Restarting also

wakes the Hub from BT Power Save – see

www.bt.com/setup/hubfeatures

Hub sockets summary

Power socket

connects your Hub to mains power using the Hub’s power cable

Broadband socket

connects your Hub to your broadband line via an ADSL ﬁlter

Ethernet sockets

connect computers, games consoles or other devices using

a wired connection

Phone socket

connects a standard telephone to your Hub for use with

BT Broadband Talk

USB socket

connects external storage or other device to your Hub (we

suggest you keep this socket free for future BT services)

Learn about…

Help

Your BT Home Hub

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