1. Check your broadband activation date
You can find this on the top of your Sky Hub
packaging – you won’t be able go online before
this date.
2. Check your broadband connection is set up
correctly
Make sure that you’ve plugged in microfilters
between the master phone socket and any
other connections – refer back to the ‘unplug’
and ‘plug in’ sections of this ‘Set Up Guide’ for
step by step instructions.
3. Check your power
light is white
The power light
should be white, if not
check the power supply is plugged in and
switched on at the mains.
4. Check your wireless (Wi-Fi) is turned on
If you are connecting wirelessly make sure
your
computer (device) has wireless switched on.
If you’re unsure where to find this refer to the
manufacturers guide.
5. Check you’ve entered your wireless
details correctly
Make sure you’ve selected the correct wireless
network from the list and entered your password
in
CAPITAL letters
– no numbers. If you are asked
for a PIN, this will be eight numbers. You can find
your wireless details on the inside of your
Sky Hub packaging, the ‘Connect’ card or
on the back of your Sky Hub.
6. For best performance leave your Sky Hub
switched on
It’s important to leave your Sky Hub permanently
switched on so we can continue to provide the
best speeds supported with a reliable connection.
Still not working?
If you’ve followed all the steps in this guide and are
still experiencing difficulties, try a wired connection
using your Ethernet cable (page 24) and go online
sky.com/help
where you can find more detailed
steps, videos and additional help like connecting
game consoles and smart phones. Or call
Sky Technical Support on
08442 410 515
.
Help
3
Experiencing difficulties?
This checklist covers the most
common solutions should you be having problems connecting.
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