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36
5
Troubleshooting
NOTE:
If you encounter problems that are not mentioned in
this chapter, contact the ASUS Technical Support.
Troubleshooting
I cannot access a web browser for configuring the router.
•
Delete the cookies and files in your web browser. To do this,
follow these steps:
1.
Launch your web browser, then click Tools > Internet
Options...
2.
Under Temporary Internet files, click Delete Cookies...
and Delete Files...
NOTE:
The commands for deleting cookies and files vary
with the web browser.
•
Disable the proxy server settings, cancel the dial-up
connection, and set the TCP/IP settings to obtain IP addresses
automatically. For more details, refer to the section Before
you proceed in this user manual.
The client cannot establish a wireless connection with
the router.
Out of Range:
•
Put the router closer to the wireless client.
•
Try to change the channel settings.
Authentication:
•
Use wired connection to connect to the router.
•
Check the wireless security settings.
•
Press the Reset button at the back side for more than five
seconds.
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37
Cannot find the router:
•
Press the Reset button at the back side for more than five
seconds.
•
Check the setting in the wireless adapter such as SSID and
encryption settings.
Cannot access the Internet via wireless LAN adapter.
•
Move the router closer to the wireless client.
•
Check whether the wireless adapter is connected to the
correct wireless router.
•
Check whether the wireless channel in use conforms to the
channels available in your country/area.
•
Check the encryption settings.
•
Check if the ADSL or Cable connection is correct.
•
Retry using another Ethernet cable.
Internet is not accessible.
•
Check the status indicators on the ADSL modem and the
wireless router.
•
Check if the WAN LED on the wireless router is ON. If the LED
is not ON, change the cable and try again.
When ADSL Modem “Link” light is ON (not blinking), this
means Internet Access is possible.
•
Restart your computer.
•
Refer to the Quick Start Guide of the wireless router and re-
configure the settings.
•
Check if the WAN LED on the wireless router is ON.
•
Check the wireless encryption settings.
•
Check if the computer can get the IP address (via both wired
network and wireless network).
•
Ensure that your web browser is configured to use the local
LAN, and is not configured to use a proxy server.
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38
If the ADSL “LINK” light blinks continuously or stays off,
Internet access is not possible - the Router is unable to
establish a connection with the ADSL network.
•
Ensure that all your cables are all properly connected .
•
Disconnect the power cord from the ADSL or cable modem,
wait a few minutes, then reconnect the cord.
•
If the ADSL light continues to blink or stays OFF, contact your
ADSL service provider.
Network name or encryption keys are forgotten.
•
Try setting up the wired connection and configuring the
wireless encryption again.
•
Press the Reset button at the back side of the wireless router
for more than five seconds.
How to restore the system to its default settings?
•
Press the Reset button at the back side of the wireless router
for more than five seconds.
•
Refer to the section Restoring/Saving/Uploading settings
in Chapter 3 of this user manual.
The following are the factory default settings:
User Name:
admin
Password:
admin
Enable DHCP:
Yes (if WAN cable is plugged in)
IP address:
192.168.1.1
Domain Name:
(Blank)
Subnet Mask:
255.255.255.0
DNS Server 1:
192.168.1.1
DNS Server 2:
(Blank)
SSID:
ASUS
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39
ASUS DDNS Service
RT-N53 supports the ASUS DDNS service. When exchanging
devices at the service center, if you have registered the ASUS
DDNS service and want to keep the original domain name,
data transfer is a must. Visit your local service center for more
information.
NOTES:
• If there is no activity in the domain - such as reconfiguring
the router or accessing the registered domain name - within
90 days, the system automatically deletes the registered
information.
• If you encounter any problem or difficulty in using your
device, contact the service center.
Frequently Asked Questions (FAQs)
1. Will the registered information be lost or registered by
others?
If you have not updated the registered information in
90 days, the system automatically deletes the registered
information and the domain name may be registered by
others.
2. I did not register the ASUS DDNS for the router I
bought six months ago. Can I still register it?
Yes, you can still register the ASUS DDNS service for your
router. The DDNS service is embedded in your router, so
you can register the ASUS DDNS service anytime. Before
registering, click Query to check if the hostname has been
registered or not. If not, the system registers the hostname
automatically.
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40
3. I have registered a domain name before and it has been
working well until my friends told me that they could
not access my domain name.
Check the following:
1.
The internet is working well.
2.
The DNS server is working well.
3.
The last time you updated the domain name.
If there are still problems in accessing your domain name,
contact the service center.
4. Can I register two domain names to separately access
my http and ftp servers?
No, you cannot. You can only register one domain name for
one router. Use port mapping to implement security in the
network.
5. After restarting the router, why is it that I see different
WAN IPs in MS DOS and in the router configuration
page?
This is normal. The interval time between the ISP DNS server
and ASUS DDNS results in different WAN IPs in MS DOS and
in the router configuration page. Different ISPs may have
different interval time for IP updating.
6. Is the ASUS DDNS service free, or is it just a trial
version?
The ASUS DDNS service is a free and embedded service in
some ASUS routers. Check your ASUS router if it supports the
ASUS DDNS service.

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