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56
RT-N10U
Chapter 5: Using the Utilities
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RT-N10U
Chapter 6: Troubleshooting
6
Troubleshooting
Troubleshooting
This troubleshooting guide provides solutions to some common problems that
you may encounter while installing or using the ASUS Wireless Router. These
problems require simple troubleshooting that you can perform by yourself. Contact
the ASUS Technical Support if you encounter problems not mentioned in this
chapter.
Problem
Action
I cannot access the web GUI
for configuring the router.
1. Launch a web browser, then click
Tools
>
Internet Options...
±. Under
Temporary Internet files
, click
Delete Cookies...
and
Delete Files...
².
Disable the proxy settings of the web
browser.
The client cannot establish a
wireless connection with the
router.
Out of Range:
•
Put the router closer to the wireless client.
•
Try to change the channel settings.
Authentication:
•
Use a wired connection to connect to the
router.
•
Check the wireless security settings.
•
Press the Reset button at the rear panel for
more than five seconds.
Cannot find the router:
•
Press the Restore button at the rear panel
for more than five seconds.
•
Check the setting in the wireless adapter
such as SSID and encryption settings.
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RT-N10U
Chapter 6: Troubleshooting
Problem
Action
Cannot access the Internet
via wireless LAN adapter.
•
Move the router closer to the wireless client.
•
Check whether the wireless adapter is
connected to the correct wireless router.
•
Check whether the wireless channel in use
conforms to the channels available in your
country/area.
•
Check the encryption settings.
•
Check if the ADSL or Cable connection is
correct.
•
Retry using another Ethernet cable.
Internet is not accessible.
•
Check the status indicators on the ADSL
modem and the wireless router.
•
Check if the WAN LED on the wireless
router is ON. If the LED is not ON, change
the cable and try again.
When ADSL Modem “Link”
light is ON (not blinking), this
means Internet Access is
possible.
•
Restart your computer.
•
Refer to the Quick Start Guide of the
wireless router and re-configure the settings.
•
Check if the WAN LED on the wireless
router is ON.
•
Check the wireless encryption settings.
•
Check if the computer can get the IP
address (via both wired network and
wireless network).
•
Ensure that your web browser is configured
to use the local LAN, and is not configured
to use a proxy server.
If the ADSL “LINK” light blinks
continuously or stays off,
Internet access is not possible
- the Router is unable to
establish a connection with
the ADSL network.
•
Ensure that all your cables are all properly
connected .
•
Disconnect the power cord from the ADSL
or cable modem, wait a few minutes, then
reconnect the cord.
•
If the ADSL light continues to blink or stays
OFF, contact your ADSL service provider.
Network name or encryption
keys are forgotten.
•
Try setting up the wired connection and
configuring the wireless encryption again.
•
Press the Reset button at the rear panel
of the wireless router for more than five
seconds.
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RT-N10U
Chapter 6: Troubleshooting
Problem
Action
How to restore the system to
its default settings?
•
Press the Restore button at the rear panel
of the wireless router for more than five
seconds.
•
Refer to the section
Restoring/Saving/
Uploading settings
in Chapter ³ of this
user manual.
The following are the factory default settings:
User Name:
admin
Password:
admin
Enable DHCP:
Yes (if WAN cable is plugged in)
IP address:
19±.168.1.1
Domain Name:
(Blank)
Subnet Mask:
±55.±55.±55.0
DNS Server 1:
19±.168.1.1
DNS Server 2:
(Blank)
SSID:
ASUS
I cannot use 19±.168.1.1 to
enter the web GUI.
Check the router’s operation mode.
•
In the Router mode, the default IP address
is 19±.168.1.1.
•
In the AP mode, use Device Discovery to
find the router’s IP address.
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RT-N10U
Chapter 6: Troubleshooting
ASUS DDNS Service
RT-N10U supports the ASUS DDNS service. When exchanging devices at the service
center, if you have registered the ASUS DDNS service and want to keep the original
domain name, you must transfer your data in order to retain the DDNS service. Visit your
local service center for more information.
•
If there is no activity in the domain - such as reconfiguring the router or accessing the
registered domain name - within 90 days, the system automatically deletes the registered
information.
•
If you encounter any problem or difficulty in using your device, contact the service center.
Frequently Asked Questions (FAQs)
1.
Will the registered information be lost or registered by others?
If you have not updated the registered information in 90 days, the system
automatically deletes the registered information and the domain name may be
registered by others.
2.
I did not register the ASUS DDNS for the router I bought six months ago. Can I
still register it?
Yes, you can still register the ASUS DDNS service for your router. The DDNS
service is embedded in your router, so you can register the ASUS DDNS
service anytime. Before registering, click
Query
to check if the hostname has
been registered or not. If not, the system registers the hostname automatically.
3.
I have registered a domain name before and it has been working well until my
friends told me that they could not access my domain name.
Check the following:
1. The internet is working properly.
±. The DNS server is working properly.
². The last time you updated the domain name.
If there are still problems in accessing your domain name, contact the service
center.
4.
Can I register two domain names to access my http and ftp servers separately?
No, you cannot. You can only register one domain name for one router. Use
port mapping to implement security in the network.
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