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106
Internet is not accessible.
•
Check if your router can connect to your ISP’s WAN IP address.
To do this, launch the web GUI and go to
General
>
Network
Map
, and check the
Internet Status
.
•
If your router cannot connect to your ISP’s WAN IP address,
try restarting your network as described in the section
Restart your network in following sequence
under
Basic
Troubleshooting
.
•
The device has been blocked via the Parental Control
function. Go to
General
>
Parental Control
and see if the
device is in the list. If the device is listed under
Client Name
,
remove the device using the
Delete
button or adjust the Time
Management Settings.
•
If there is still no Internet access, try to reboot your computer
and verify the network’s IP address and gateway address.
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107
•
Check the status indicators on the ADSL modem and the xDSL
modem router. If the WAN LED on the xDSL modem router is
not ON, check if all cables are plugged properly.
You forgot the SSID (network name) or network password
•
Setup a new SSID and encryption key via a wired connection
(Ethernet cable). Launch the web GUI, go to
Network Map
,
click the router icon, enter a new SSID and encryption key,
and then click
Apply
.
•
Reset your router to the default settings. Launch the web GUI,
go to
Administration
>
Restore/Save/Upload Setting
, and
click
Restore
. The default login account and password are
both “admin”.
How to restore the system to its default settings?
•
Go to
Administration
>
Restore/Save/Upload Setting
, and
click
Restore
.
The following are the factory default settings:
User Name:
admin
Password:
admin
Enable DHCP:
Yes (if WAN cable is plugged in)
IP address:
192.168.1.1
Domain Name:
(Blank)
Subnet Mask:
255.255.255.0
DNS Server 1:
192.168.1.1
DNS Server 2:
(Blank)
SSID (2.4GHz):
ASUS
SSID (5GHz):
ASUS_5G
Firmware upgrade failed.
Launch the rescue mode and run the Firmware Restoration utility.
Refer to section
5.2 Firmware Restoration
on how to use the
Firmware Restoration utility.
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108
Cannot access Web GUI
A.
Disable the proxy server, if enabled.
Windows
®
7
1.
Click
Start > Internet
Explorer
to launch the
browser.
2.
Click
Tools
>
Internet options
>
Connections
tab >
LAN
settings
.
Before configuring your xDSL modem router, do the steps
described in this section for your host computer and network
clients.
3.
From the Local Area
Network (LAN) Settings
screen, untick
Use a
proxy server for your
LAN
.
4.
Click
OK
when done.
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109
MAC OS
1.
From your Safari
browser, click
Safari
>
Preferences
>
Advanced
>
Change
Settings...
2.
From the Network
screen, deselect
FTP
Proxy
and
Web Proxy
(HTTP)
.
3.
Cllick
Apply Now
when
done.
NOTE:
Refer to your browser's help feature for details on disabling the
proxy server.
B.
Set the TCP/IP settings to automatically obtain an IP
address.
Windows
®
7
1.
Click
Start
>
Control Panel
>
Network and Internet
>
Network and Sharing
Center
>
Manage network
connections.
2.
Select
Internet Protocol
Version 4 (TCP/IPv4)
or
Internet Protocol Version
6 (TCP/IPv6)
, then click
Properties
.
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110
3.
To obtain the IPv4 IP
settings automatically,
tick
Obtain an IP address
automatically
.
To obtain the IPv6 IP
settings automatically, tick
Obtain an IPv6 address
automatically
.
4.
Click
OK
when done.
MAC OS
1.
Click the Apple icon
located on the top left
of your screen.
2.
Click
System
Preferences
>
Network
>
Configure...
3.
From the
TCP/IP
tab,
select
Using DHCP
in
the
Configure IPv4
dropdown list.
4.
Cllick
Apply Now
when
done.
NOTE:
Refer to your operating system’s help and support feature for
details on configuring your computer’s TCP/IP settings.
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