3Com WL522 Router Manual PDF (Setup & Configuration Guide)

Page 151 / 172 Scroll up to view Page 146 - 150

Access Software Downloads

149

Contact your authorized 3Com reseller or 3Com for additional product

and support information. See the table of access numbers later in this

appendix.

Access Software

Downloads

You are entitled to

bug fix / maintenance releases

for the version of

software that you initially purchased with your 3Com product. To obtain

access to this software, you need to register your product and then use

the Serial Number as your login. Restricted Software is available at:

http://eSupport.3com.com/

To obtain software releases that

follow

the software version that you

originally purchased, 3Com recommends that you buy an Express or

Guardian contract, a Software Upgrades contract, or an equivalent

support contract from 3Com or your reseller. Support contracts that

include software upgrades cover feature enhancements, incremental

functionality, and bug fixes, but they do not include software that is

released by 3Com as a separately ordered product. Separately orderable

software releases and licenses are listed in the 3Com Price List and are

available for purchase from your 3Com reseller.

Contact Us

3Com offers telephone, internet, and e-mail access to technical support

and repair services. To access these services for your region, use the

appropriate telephone number, URL, or e-mail address from the table in

the next section.

Telephone Technical

Support and Repair

To obtain telephone support as part of your warranty and other service

benefits, you must first register your product at:

http://eSupport.3com.com/

When you contact 3Com for assistance, please have the following

information ready:

■

Product model name, part number, and serial number

■

A list of system hardware and software, including revision level

■

Diagnostic error messages

■

Details about recent configuration changes, if applicable

Downloaded from

www.Manualslib.com

manuals search engine

Page 152 / 172

150

A

PPENDIX

E: O

BTAINING

S

UPPORT

FOR

Y

OUR

3C

OM

P

RODUCTS

To send a product directly to 3Com for repair, you must first obtain a

return materials authorization number (RMA). Products sent to 3Com

without authorization numbers clearly marked on the outside of the

package will be returned to the sender unopened, at the sender’s

expense. If your product is registered and under warranty, you can obtain

an RMA number online at http://eSupport.3com.com/. First-time users

must apply for a user name and password.

Telephone numbers are correct at the time of publication. Find a current

directory of 3Com resources by region at:

http://csoweb4.3com.com/contactus/

Country

Telephone Number

Country

Telephone Number

Asia, Pacific Rim — Telephone Technical Support and Repair

Australia

Hong Kong

India

Indonesia

Japan

Malaysia

New Zealand

1800 075 316

2907 0456

000 800 440 1193

001 803 852 9825

03 3507 5984

1800 812 612

0800 450 454

Philippines

PR of China

Singapore

South. Korea

Taiwan

Thailand

1800 144 10220 or

029003078

800 810 0504

800 616 1463

080 698 0880

00801 444 318

001 800 441 2152

Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing 800 763 6780

Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780

Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing 800 763 6780

You can also obtain non-urgent support in this region at this email address:

[email protected]

Or request a return material authorization number (RMA) by FAX using this number:

+61 2 9937 5048, or send an email at this email address:

[email protected]

Europe, Middle East, and Africa — Telephone Technical Support and Repair

From anywhere in these regions not listed below, call: +44 1442 435529

From the following countries, call the appropriate number:

Austria

Belgium

Denmark

Finland

France

Germany

Hungary

Ireland

Israel

Italy

0800 297 468

0800 71429

800 17309

0800 113153

0800 917959

0800 182 1502

06800 12813

1 800 553 117

180 945 3794

800 879489

Luxembourg

Netherlands

Norway

Poland

Portugal

Russia

Saudi Arabia

South Africa

Spain

Sweden

Switzerland

U.A.E

U.K.

800 23625

0800 0227788

800 11376

00800 4411 357

800 831416

88005558588

800 8 445 312

0800 995 014

900 938 919

020 795 482

0800 553 072

04-3908997

0800 096 3266

Downloaded from

www.Manualslib.com

manuals search engine

Page 153 / 172

Contact Us

151

You can also obtain support in this region using this URL:

http://emea.3com.com/support/email.html

You can also obtain non-urgent support in this region at these email addresses:

Technical support and general requests:

[email protected]

Return material authorization:

[email protected]

Contract requests:

[email protected]

Latin America — Telephone Technical Support and Repair

Antigua

Antigua Barbuda

Argentina

Aruba

Bahamas

Barbados

Belize

Bermuda

Bolivia

Brasil

Brasil Local

British Virgin islands

Cayman islands

Chile

Colombia

Columbia Local

Costa Rica

Curacao

Dominican Republic

El Salvador

Ecuador

French Guyana

AT&T +800 988 2112

0800-133266 (0800-13-3COM)

+5511 5643 2700

AT&T +800 988 2112

AT&T +800 998 2112

+571 592 5000

AT&T +800 998 2112

Grenada

Guadalupe

Guatemala

Guyana

Haiti

Honduras

Jamaica

Mexico

Mexico Local

Monserrat

Nicaragua

Panama

Paraguay

Peru

Puerto Rico

Rest of Latin America

St. Kitts Nevis

St. Lucia

St. Vincent

Suriname

Trinidad and Tobago

Turks and Caicos

Uruguay - Montevideo

Venezuela

Virgin Islands

AT&T +800 988 2112

AT&T +800 998 2112

AT&T +800 988 2112

AT&T +800 998 2112

AT&T +800 988 2112

1800 849 2273

+52-55-52-01-0004

AT&T +800 998 2112

508 323 6234

AT&T +800 998 2112

You can also obtain support in this region in the following ways:

■

Spanish speakers, enter the URL:

http://lat.3com.com/lat/support/form.html

■

Portuguese speakers, enter the URL:

http://lat.3com.com/br/support/form.html

■

English speakers in Latin America, send e-mail to:

[email protected]

US and Canada — Telephone Technical Support and Repair

All locations: All 3Com products: 1 800 876 3266

Country

Telephone Number

Country

Telephone Number

Downloaded from

www.Manualslib.com

manuals search engine

Page 154 / 172

152

A

PPENDIX

E: O

BTAINING

S

UPPORT

FOR

Y

OUR

3C

OM

P

RODUCTS

Downloaded from

www.Manualslib.com

manuals search engine

Page 155 / 172

G

LOSSARY

802.11b

The IEEE specification for wireless Ethernet which allows speeds of up to

11 Mbps. The standard provides for 1, 2, 5.5 and 11 Mbps data rates.

The rates will switch automatically depending on range and environment.

802.11g

The IEEE specification for wireless Ethernet which allows speeds of up to

54 Mbps. The standard provides for 6, 12, 24, 36, 48 and 54 Mbps data

rates. The rates will switch automatically depending on range and

environment.

802.11n

The IEEE specification for wireless Ethernet which allows speeds of up to

248 Mbps. 802.11n is a proposed amendment which improves upon the

previous 802.11 standards by adding multiple-input multiple-output

(MIMO) and many other newer features.

10BASE-T

The IEEE specification for 10 Mbps Ethernet over Category 3, 4 or 5

twisted pair cable.

100BASE-TX

The IEEE specification for 100 Mbps Fast Ethernet over Category 5

twisted-pair cable.

Access Point

An access point is a device through which wireless clients connect to

other wireless clients and which acts as a bridge between wireless clients

and a wired network, such as Ethernet. Wireless clients can be moved

anywhere within the coverage area of the access point and still connect

with each other. If connected to an Ethernet network, the access point

monitors Ethernet traffic and forwards appropriate Ethernet messages to

the wireless network, while also monitoring wireless client radio traffic

and forwarding wireless client messages to the Ethernet LAN.

Ad Hoc mode

Ad Hoc mode is a configuration supported by most wireless clients. It is

used to connect a peer to peer network together without the use of an

Downloaded from

www.Manualslib.com

manuals search engine

Rate

Popular 3Com Models

Famous Router IPs

Famous Router Companies

Bookmark Our Site

Share