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5.

Enter the your

Telecom Broadband Usernam

e for your static IP address

into the

PPP Login

field, replacing the default example

 completely.

5.1. Enter the

Password

for your username into the

PPP Password

field.

5.2. Click on the

OK

button.

The gateway will reconnect to the internet on your static IP address if your Broadband

details have been entered correctly. You will see the internet light on the gateway turn

off for a few seconds then turn back on.

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6.

Click

Home

to return to the main menu to validate your IP address.

7.

In the Gateway menu click on

Services Status: Check the availability

of my services

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8.

In the Services Status page, your static IP address should be displayed in the

Internet

section.

If your static IP address is not listed, repeat this section to ensure you have entered

your Telecom Broadband username and password correctly.

If you still do not receive your static IP address or if the

Internet

light on the gateway

is RED, turn the gateway OFF for 15 seconds then ON again.

If problems persist call our Business Broadband helpdesk on

0800 BUSINESS

(2874 6377)

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Advanced settings

To access advanced features or to customise the gateway, open a web browser

and type

192.168.1.254

into the address bar and press enter to access the

gateway interface.

For specific help on advanced settings, visit our website

www.telecom.co.nz/business/bbguides

for a wide range of help topics information including step-by-step tutorials.

If you need to open port 25 to support a mail server connected to your gateway,

call our Business Broadband helpdesk on

0800 BUSINESS (2874 6377)

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Important Tips

z

Many issues with a broadband connection can be resolved by turning the gateway

off for 30 seconds and turning it back on. It can take up to 5 minutes for the

connection to re-establish.

z

Users running Microsoft Windows operating systems should also reboot their

computers at the same time they reboot the gateway.

z

Operate the gateway on a flat surface and ensure the gateway is not covered by

anything and has adequate ventilation at all times.

z

Use the DSL cable provided with the gateway.

y

DO NOT use phone extension cables as these cause stability problems.

z

If you want to network additional devices using the ethernet LAN ports, you will

require one ethernet cable for each device. Additional cables can be purchased

from electronics retailers.

z

Many wireless issues are caused by out of date operating systems and drivers –

so keep them up to date.

y

If you need support for your wireless device or operating system, contact

the supplier or manufacturer or visit their web site.

z

WiFi signal strength and range is dependent on physical and environmental

factors outside of Telecom’s control.

z

The following tips will help you optimise your WiFi signal:

y

Dense obstacles such as walls, floors, ceilings, hot water cylinders,

aquariums etc. limit WiFi performance and range.

y

Do not place the gateway near electronic devices such as microwave

ovens, cordless phones or wireless transmitters.

y

Do not place the gateway in an enclosed space such as a cupboard

or under a desk.

y

To benefit from the speed offered by the 802.11n standard, it is

recommended to connect using 802.11n wireless devices only.

Connecting older 802.11b or 802.11g wireless devices may slow

down the speed of your whole WiFi network.

y

If you have WiFi coverage issues, products such as WiFi range extenders may

help. These can be purchased from electronic retailers.

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