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78
TROUBLESHOOTING
You can find technical support information at http://www.belkin.com/networking
or www.belkin.com through the tech support area. If you want to contact
technical support by phone, please call 877-736-5771. Technical support is
available 24 hours a day, 7 days a week.
RECOMMENDED WEB BROWSER SETTINGS
Netscape® Navigator® 4.0 or Higher
1.
Start Netscape. Click on “Edit” then “Preferences”.
2.
In the “Preferences” window, click on “Advanced” then select “Proxies”. In the
“Proxies” window, select “Direct connection to the Internet”.
Problem
The Easy Install Wizard is
not able to connect my
Router to the Internet.
Possible Cause/Solution
1. The software must be run from the computer
that is connected to the modem. The
Internet connection must be active and
working at the time of installation. Connect
your computer back to the modem and make
sure the Internet connection is working.
Once you have verified that the Internet
connection is working, run the Easy Install
Wizard again.
2. If your ISP requires a user name and
password, make sure that you have typed in
your user name and password correctly. Some
user names require that the ISP’s domain be
at the end of the name. Example
[email protected]”. The “@myisp.com”
part of the user name may need to be typed
as well as your user name.
3. Make sure that the modem is ON. Check the
wall adapter and the power connection at
the modem. Some modems have a power
switch. Make sure the power switch is in the
ON position.
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81
TROUBLESHOOTING
My connection type is
“static IP address”. I cannot
connect to the Internet.
My connection type is
“dynamic IP address”. I
cannot connect to the
Internet.
1. Since your connection type is “static IP
address”, your ISP must assign you the IP
address, subnet mask, and gateway address.
Make sure that the Router’s connection type
is configured as “Static IP Address” and
verify your settings.
2. Your ISP may bind your connection to the
MAC address of your computer’s NIC. Clone
your MAC address.
1. Make sure your computers are correctly
configured and all network cables are
properly connected.
2. Make sure the cable or DSL line is properly
attached on your cable or DSL modem. Refer
to the manual of your modem to verify that
it works normally.
3. Make sure the network cable between the
modem and the barricade is well connected.
Power off the modem; wait a few seconds
and then power it on again.
4. Your ISP may bind your connection to the
MAC address of your computer’s NIC. Clone
your MAC address.
80
The Easy Install Wizard is
not able to find my Router.
The WAN link LED is not on
or I cannot connect to the
cable or DSL modem.
TROUBLESHOOTING
1. Make sure that the Router is ON. The
Power/Ready light will be on GREEN and
SOLID. Check the power supply connection at
the wall and the Router.
2. Make sure that the LAN link light that
corresponds to the port you connected to
the computer is ON. Check the network cable
going from the computer to the Router.
3. If the Easy Install Wizard told you that it
detected multiple network adapters, run the
Easy Install Wizard again and try a different
adapter.
1. Check the connection between the Router
and the cable or DSL modem. Make sure the
network cable from the cable or DSL modem
is connected to the port on the Router
labeled “Internet/WAN”.
2. Make sure the cable or DSL modem is
powered and switched on.
3. Make sure the Router has power. The
Power/Ready LED should be illuminated.
4. Make sure the cable between the modem and
the Router is the cable that was provided
with the modem.
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INFORMATION
Caution: Exposure to Radio Frequency Radiation.
The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such manner that the potential for human contact
normal operation is minimized.
When connecting an external antenna to the device, the antenna shall be placed in such a
manner to minimize the potential for human contact during normal operation.
In order to avoid
the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the
antenna shall not be less than 20cm (8 inches) during normal operation.
Federal Communications Commission Notice
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy.
If not installed and used
in accordance with the instructions, it may cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged
to try and correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications
The FCC requires the user to be notified that any changes or modifications to this device that
are not expressly approved by Belkin Corporation may void the users authority to operate
the equipment.
FCC Statement
DECLARATION OF CONFORMITY WITH FCC RULES FOR
ELECTROMAGNETIC COMPATIBILITY
We, Belkin Corporation, of 501 West Walnut Street, Compton, CA 90220, declare under our sole
responsibility that the product,
F5D6231-4
to which this declaration relates,
complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
TROUBLESHOOTING
My connection type is
“PPPoE”. I cannot connect
to the Internet.
1. Since your connection type is PPPoE, your
ISP will assign you a user name and
password and sometimes a service name.
Make sure the Router connection type is
configured as “PPPoE” and these settings are
entered properly.
2. Make sure your computers are correctly
configured and all network cables are
properly connected.
3. Make sure the coaxial cable or DSL line is
properly attached on your cable or DSL
modem. Refer to the manual of your modem
to verify it works normally.
4. Make sure the network cable between the
modem and the Router is well connected.
Power off the modem for a few seconds and
power on it again.
5. Your ISP may bind your connection to the
MAC address of your computer’s NIC. Clone
your MAC address.
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85
84
INFORMATION
Belkin Corporation Limited Lifetime Product Warranty
Belkin Corporation warrants this product against defects in materials and workmanship for its
lifetime. If a defect is discovered, Belkin will, at its option, repair or replace the product at no
charge provided it is returned during the warranty period, with transportation charges prepaid, to
the authorized Belkin dealer from whom you purchased the product. Proof of purchase may be
required.
This warranty does not apply if the product has been damaged by accident, abuse, misuse, or
misapplication; if the product has been modified without the written permission of Belkin; or if
any Belkin serial number has been removed or defaced.
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE IN LIEU OF ALL OTHERS,
WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED. BELKIN SPECIFICALLY DISCLAIMS ANY AND
ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
No Belkin dealer, agent, or employee is authorized to make any modification, extension, or
addition to this warranty.
BELKIN IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING
FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT
LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPROGRAMMING OR
REPRODUCING ANY PROGRAM OR DATA STORED IN, OR USED WITH, BELKIN PRODUCTS.
Some states do not allow the exclusion or limitation of incidental or consequential damages or
exclusions of implied warranties, so the above limitations of exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from
state to state.
INFORMATION
Canada-Industry Canada (IC)
The wireless radio of this device complies with RSS 139 & RSS 210 Industry Canada.
This Class B
digital complies with Canadian ICES-003.
Cet appareil numérique de la classe B conforme á la norme NMB-003 du Canada.
Europe-European Union Notice
Radio products with the CE 0682 or CE alert marking comply
with the R&TTE Directive (1995/5/EC) issued by the Commission of the
European Community.
Compliance with this directive implies conformity to the following European Norms (in brackets
are the equivalent international standards).
• EN 60950 (IEC60950) – Product Safety
• EN 300 328 Technical requirement for radio equipment
• ETS 300 826 General EMC requirements for radio equipment.
To determine the type of transmitter, check the identification label on your Belkin product.
Products with the CE marking comply with the EMC Directive (89/336/EEC) and the Low Voltage
Directive (72/23/EEC) issued by the Commission of the European Community.
Compliance with
these directives implies conformity to the following European Norms (in brackets are the
equivalent international standards).
• EN 55022 (CISPR 22) – Electromagnetic Interference
• EN 55024 (IEC61000-4-2,3,4,5,6,8,11)- Electromagnetic Immunity
• EN 61000-3-2 (IEC610000-3-2) - Power Line Harmonics
• EN 61000-3-3 (IEC610000) – Power Line Flicker
• EN 60950 (IEC60950) – Product Safety
Products that contain the radio transmitter are labeled with CE 0682 or CE alert marking and may
also carry the CE logo.

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