v
L
IMITED
W
ARRANTY
Limited Warranty Statement:
SMC Networks, Inc. (“SMC”) warrants its products to
be free from defects in workmanship and materials, under normal use and service, for
the applicable warranty term. All SMC products carry a standard 90-day limited
warranty from the date of purchase from SMC or its Authorized Reseller. SMC may,
at its own discretion, repair or replace any product not operating as warranted with a
similar or functionally equivalent product, during the applicable warranty term. SMC
will endeavor to repair or replace any product returned under warranty within 30 days
of receipt of the product.
The standard limited warranty can be upgraded to a Limited Lifetime* warranty by
registering new products within 30 days of purchase from SMC or its Authorized
Reseller. Registration can be accomplished via the enclosed product registration card or
online via the SMC web site. Failure to register will not affect the standard limited
warranty. The Limited Lifetime warranty covers a product during the Life of that
Product, which is defined as the period of time during which the product is an “Active”
SMC product. A product is considered to be “Active” while it is listed on the current
SMC price list. As new technologies emerge, older technologies become obsolete and
SMC will, at its discretion, replace an older product in its product line with one that
incorporates these newer technologies. At that point, the obsolete product is
discontinued and is no longer an “Active” SMC product. A list of discontinued
products with their respective dates of discontinuance can be found at:
.
All products that are replaced become the property of SMC. Replacement products
may be either new or reconditioned. Any replaced or repaired product carries either a
30-day limited warranty or the remainder of the initial warranty, whichever is longer.
SMC is not responsible for any custom software or firmware, configuration
information, or memory data of Customer contained in, stored on, or integrated with
any products returned to SMC pursuant to any warranty. Products returned to SMC
should have any customer-installed accessory or add-on components, such as expansion
modules, removed prior to returning the product for replacement. SMC is not
responsible for these items if they are returned with the product.
Customers must contact SMC for a Return Material Authorization number prior to
returning any product to SMC. Proof of purchase may be required. Any product
returned to SMC without a valid Return Material Authorization (RMA) number
clearly marked on the outside of the package will be returned to customer at
customer’s expense. For warranty claims within North America, please call our
toll-free customer support number at (800) 762-4968. Customers are responsible for all
shipping charges from their facility to SMC. SMC is responsible for return shipping
charges from SMC to customer.
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