WWW.SparkLAN.com

User’s Guide

30

5

. Troubleshooting

Basic Functions

Note:

If you are using a cable or DSL modem and are experiencing problems connecting

to the Internet, follow these steps:

1. Power off your cable or DSL modem, PC, and the Router.

2. Power on your modem and wait a few minutes until the modem has established a connection with

your ISP.

3. Power on the Router.

4. Power on your PC and attempt to connect to the Internet. For most users, the Router's default

values should be satisfactory. Some users may need to enter additional information in order to

connect to the Internet through their ISP or broadband (cable or DSL) carrier. For example, some

cable providers require a specific MAC address for connection to the Internet. To learn more about this,

click the

Advanced

tab and then the

MAC Address Clone

tab.

My Wireless AP Router will not turn on. No LED’s light up.

Cause:

§

The power is not connected.

Resolution:

§

Connect the power adapter to your AP and plug it into the power outlet.

Note: Only use the power adapter provided with your AP. Using any other adapter may damage your

AP Router.

LAN Connection Problems I can’t access my AP Router.

Cause:

§

The unit is not powered on.

§

There is not a network connection.

§

The computer you are using does not have a compatible IP Address.

Resolution:

§

Make sure your AP is powered on.

§

Make sure that your computer has a compatible IP Address. Be sure that the IP Address used on

your computer is set to the same subnet as the AP. For example, if the AP is set to 192.168.1.1,

change the IP address of your computer to 192.168.1.15 or another unique IP Address that

corresponds to the 192.168.1.X subnet.

Use the Reset button located on the rear of the AP Router to revert to the default

settings.

I can’t connect to other computers on my LAN.

Cause:

§

The IP Addresses of the computers are not set correctly.

§

Network cables are not connected properly.

WWW.SparkLAN.com

User’s Guide

31

§

Windows network settings are not set correctly.

Resolution:

§

Make sure that each computer has a unique IP Address. If using DHCP through the AP Router,

makes sure that each computer is enable DHCP function and restart the computer.

§

Make sure that the Link LED is on. If it is not, try a different network cable.

§

Check each computer for correct network settings.

Wireless Troubleshooting

I can’t access the Wireless AP Router from a wireless network card

Cause:

§

Out of range.

§

IP Address is not set correctly.

Resolution:

§

Make sure that the Mode, SSID, Channel and encryption settings are set the same on each

wireless adapter.

§

Make sure that your computer is within range and free from any strong electrical devices that may

cause interference.

§

Check your IP Address to make sure that it is compatible with the Wireless AP Router.