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Welcome!

Thank you for purchasing this SmartRG product.

SmartRG proudly brings you the best, most innovative broadband gateways available. SmartRG enables service providers to moni-

tor, manage, and monetize the connected home through the design and production of reliable and highly interoperable hardware

and software solutions.

As an early innovator in TR-069 remote management technology, SmartRG offers the finest in managed broadband and home

networking solutions. Our products leverage various broadband access technologies and are outfitted with highly customizable

software, meeting diverse service provider requirements. Based in the USA, SmartRG provides local, proactive software develop-

ment and customer support. In the rapidly evolving broadband market, SmartRG helps service providers keep their businesses

on the cutting edge through its laser-focused product line, leveraging the very latest in broadband access and home networking

technologies. SmartRG solutions enable service providers to improve their bottom line by reducing service costs and increasing

customer satisfaction.

Learn more at www.SmartRG.com.

Purpose & Scope

The purpose and scope of this document is to provide the customers of SmartRG with installation, configuration and monitoring

information for all CPE platforms.

Intended Audience

The information in this document is intended for Network Architects, NOC Administrators, Field Service Technicians and other

networking professionals responsible for deploying and managing broadband access networks. The reader of this manual is as-

sumed to have a basic understanding of desktop computer operating systems, networking concepts and telecommunications.

Getting Assistance

Subscribers: If you require help with this product, please contact your service provider.

Service providers: if you require help with this product, please open a support request.

Getting Familiar With Your Gateway

This section contains a quick description of the Gateway’s lights, ports, and buttons. We produce several models that vary slightly

in there capabilities (See Appendix B for details) but the basic scheme of lights and ports and buttons exist on each model.

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LED Status Indicators:

Your SmartRG gateway has several indicator lights (LEDs) on its front panel. The number of DSL ports or USB ports may vary from

model to model but generally, these indicators are available on all models:

POWER

WAN

LAN 1-4

WLAN

WPS

DSL 1 or 2

INTERNET

Power up test failure

DSL sync acquired and gateway online

No sync to DSL line

DSL sync in progress

Modem authenticatio

n in progress

DSL sync acquired and gateway online

Gateway online and data transf er in progress

IP connec tion failure

Connec tion dropped – attempting

re-authentication

LAN device on network connec ted

Wi-Fi enable d on modem

PC / network activity / data transf er

WPS Setup procedur e in progress

Failure to find any partner with which to pair

Sessio n overlap detected. Possibl e securit y risk

WPS Connec tion complet ed successfully

: On

: Off

: Blinking / active

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Connections:

Below is a generic representation of a SmartRG gateway, however your specific model may have greater or fewer ports and con

-

trols across the back of the unit. Refer to the Quick Start Guide enclosed with your gateway for specifics regarding installation of

your particular model.

The ports depicted in this example are described as follows:

DSL

The grey, RJ12 port labeled DSL is specifically intended for connection to an internet provider via a DSL (Digital Subscriber Line)

service.

The center pair carries the first DSL line. For models like the SR550n equipped with two DLS ports and bonded DSL capa

-

bility, the outer pair carries the second line.

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WAN

A stand-alone RJ45 port labeled WAN enables your SmartRG gateway to be hard-wired to another network device with a RJ45/

Ethernet output such as a cable, fiber, or DSL modem.

For models with a stand-alone, RJ45, WAN port and a DSL port, the WAN port can be re-purposed to function as an additional LAN

port when your internet connection is via DSL.

See the

ETH Interface

section of this manual for further instructions to enable this SmartPortTM feature.

LAN

The set of four, RJ45 ports across the back of your gateway labeled LAN1, LAN2, LAN3, LAN4 are the means to connect client

devices such as computers and printers to your gateway.

On some models, one of these four ports may be labeled as WAN indicating SmartPortTM support. SmartPortTM enables a LAN

port to be re-purposed to function as an Ethernet WAN port (describe above).

When this port is serving as a LAN port, the corre-

sponding LED on the face of the unit is labeled, “WAN”.

See the

ETH Interface

section of this manual for further instructions to enable this SmartPortTM feature.

USB

USB ports on SmartRG products currently provide +5 DC volts.

Future firmware updates will enable data transfer via USB.

POWER

Use only the power supply included with your gateway. Intended for indoor use only.

External Buttons:

Smart RG gateways provide pushbutton controls on the exterior for critical features. These buttons give you a convenient means

to, trigger WPS mode, toggle the WiFi radio on and off or reset the gateway.

The following describes specifics for each of these controls.

WPS Button

Wi-Fi Protected Setup™ (WPS) is standard means for secure connection between your gateway and various wireless client de-

vices. It is designed to simplify the pairing process between devices.

If you have client devices that support WPS, use this to automatically configure wireless security for your network. WPS config

-

ures one client device at a time. Reference the Quick Start Guide included with your gateway for specific instructions. Also see

the

Wireless chapter

of this manual.

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Repeat the steps as necessary for each additional WPS compliant device you wish to connect.

The location of the WPS button varies by model.

•

On models SR550n, SR510n, and SR552n, the button is located on the left side of the unit.

•

SR360n, locate the WPS button on the top of the unit.

•

For the SR350n and SR500n models, an exterior button is not present however WPS is supported via the on-board soft-

ware.

Reference the Quick Start Guide included with your gateway for specific instructions.

WLAN Button

The button labeled WiFi or WLAN (depending on model) toggles the WiFi radio on and off.

Refer to the WLAN LED indicator to

determine the current state of the WiFi radio.

The location of the WLAN button varies by model.

•

On models SR360n, SR550n, SR510n, SR552n and SR630n, the button is located on the left side of the unit.

•

For the SR350n and SR500n models, an exterior button is not present however WPS is supported via the on-board soft-

ware.

Reference the Quick Start Guide included with your gateway for specific instructions.

Reset Button

The Reset button is a small hole in the gateway’s enclosure with the actual button mounted behind the surface. This style of push-

button prevents the gateway from being inadvertently reset during handling. Reset must be actuated with a paper clip or similar

implement.

This pin-hole sized reset button has three functions. The duration for which the button is held dictates which function is carried

out.

•

Brief, momentary contact performs a modem reset that is equivalent to the

Reboot

function in the gateway’s software

UI.

•

A 5 second hold on the Reset button performs the software UI equivalent to

Restore Default

.

•

Holding reset for 10-15 seconds - the POWER LED goes red and unit enters CFE mode.

A state associated with perform-

ing firmware updates via internet browser.

The location of the Reset button varies by model.