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Troubleshooting
32
Troubleshooting Internet Browsing
If your N600 wireless gigabit router can obtain an IP address but your computer is unable to load
any Web pages from the Internet, check the following.
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers
for your use. If you entered a DNS address when you configured the N600 wireless gigabit
router, restart your computer. Alternatively, you can configure your computer manually with
DNS addresses, as explained in the documentation for your computer
.
Your computer might not have the N600 wireless gigabit router configured as its default
gateway.
Restart the computer, and verify that the N600 wireless gigabit router address (192.168.1.1) is
listed by your computer as the default gateway address.
Troubleshooting Connectivity Using the Ping Utility
Most computers and routers have a diagnostic utility called
ping
that sends an request to a target
device. The device then replies. The ping utility makes it easy to troubleshoot a network.
Testing the Path from a PC to Your Router
You can ping the N600 wireless gigabit router to verify that the LAN path from your computer to
your router is set up correctly.
The factory default N600 wireless gigabit router IP address is 192.168.1.1.
However, if the router detects a conflict with the address it gets from your
modem, it automatically picks a different address for itself. In this case, you can
log in to the router using
www.routerlogin.net
to verify its LAN IP address.
Select
LAN Setup
under Advanced on the main menu. Take note of the LAN
TCP/IP setup IP address, which should match the default gateway IP address on
your computer.
This section includes advanced troubleshooting techniques.
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Troubleshooting
33
To ping the wireless router:
1.
From the Windows toolbar, click
Start
and select Run.
2.
In the field provided, type
Ping
followed by the address of the router, as in this example:
ping www.routerlogin.net
or
3.
Click
OK
.
You should see a message like this one:
Pinging 192.168.1.1 with 32 bytes of data
If the path is working, you see this message:
Reply from 192.168.1.1: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
Wrong physical connections
Make sure that the LAN port light is on. If the light is off, follow the instructions in
“Front Panel” on page 3
.
Check that the corresponding lights are on for your computer’s network interface
card.
Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your computer.
Verify that the IP address for your router and your computer are correct and that the
addresses on both begin with 255.255.255.0.
Testing the Path from a PC to the Internet
After verifying that the path between your computer and the N600 wireless gigabit router works
correctly, test the path from your PC to the Internet. From the Windows Start > Run... menu, type:
PING -n 10
<IP address>
where <
IP address
> is the IP address of a remote device such as your ISP’s DNS server.
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Troubleshooting
34
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies:
Check that your PC has the IP address of your router listed as the default gateway. If the IP
configuration of your PC is assigned by DHCP, this information is not visible in your PC’s
Network Control Panel. Verify that the IP address of the router is listed as the TCP/IP default
gateway.
Check to see that the network address of your PC (the portion of the IP address specified by
the netmask) is different from the network address of the remote device.
If your ISP assigned a host name to your PC, enter that host name as the account name in the
Basic Settings screen.
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Technical Specifications
35
Technical Specifications
Default Configuration Settings
This section provides factory default settings and technical specifications for the WNDR3700v3
N600 Wireless Dual Band Gigabit Router .
Table 4.
Wireless Router Default Configuration Settings
Feature
Default Setting
Smart Wizard
Enabled
Router Login
Router Login URL
http://www. routerlogin.net
or
http://www
.
routerlogin.com
Login name (case-sensitive) printed on
product label
admin
Login password (case-sensitive) printed
on product label
password
Internet Connection
WAN MAC address
Use default hardware address
MTU Size
1500
Local Network
Router LAN IP address printed on
product label (also known as modem IP
address)
192.168.1.1
Router Subnet
255.255.255.0
DHCP Server
Enabled
Time Zone
GMT - 8 (North America only);
other time zones vary by country and region
Time Zone Adjusted for Daylight Saving
Time
Disabled
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Technical Specifications
36
Firewall
Inbound (communications coming in from
the Internet)
Disabled (bars all unsolicited requests)
Outbound (communications going out to
the Internet)
Enabled (all)
Wireless
Wireless Communication
Enabled
Name (2.4GHz b/g/n SSID)
NETGEAR
Name (5Ghz a/n SSID)
NETGEAR-5G
Security
Disabled
Broadcast SSID
Enabled
Country/Region
United States in the US, otherwise varies by region
11N 5GHz Channel
153 for North America, and
44 for most other countries
11N 2.4GHz Channel
Auto
Operating Mode
Up to 300Mbps at 5GHz and 145Mbps at 2.4GHz
a
Output Power
Full
a. Maximum Wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput will
vary. Network conditions and environmental factors, including volume of network traffic, building
materials and construction, and network overhead lower actual data throughput rate.
Network Protocol and Standards Compatibility
Data and Routing Protocols:
TCP/IP, RIP-1, RIP-2, DHCP
PPP over Ethernet (PPPoE)
Power Adapter
North America
120V, 60 Hz, input
United Kingdom, Australia
240V, 50 Hz, input
Europe
230V, 50 Hz, input
All regions (output)
12 V DC @ 2.5A output, 30W maximum
Table 4.
Wireless Router Default Configuration Settings (continued)
Feature
Default Setting

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