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1

Getting Started

This User Manual provides instructions for connecting and configuring your Cable

Modem/Router and for setting up wireless and wired connections to the cable modem.

One chapter shows how to connect a USB Flash drive or hard drive for Network

Addressable Storage and media streaming.

This manual also includes details about

security, firewalls, VPNs (Virtual Private Networks) and administrative tasks.

Package Contents

Your package contains the following items:



Cable Modem/Router with stand



Power cube



Ethernet RJ-45 cable



Quick Start flyer

System Requirements

•

You need to connect the Cable Modem/Router to a cable modem service that uses

any of the popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable

modem service, please speak with your cable service provider.

•

To configure your modem, we recommend you use a computer with a built-in Ethernet

port if one is available. If one is not available, you can use a wireless device to

configure you modem.

You may have already used the Quick Start flyer to set up your Cable Modem/Router, to

establish an Internet connection, and perhaps to set up a local area network.

If you did,

you may not need to read this User Manual.

On the other hand, you may choose to

read this User Manual for topics not covered in the Quick Start or to make changes to the

settings you previously configured.



If you haven’t already set up your Cable Modem/Router using the Quick Start, go

to

Chapter 2: Installing the Cable Modem/Router with Wireless-N

.

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

If you have already installed your cable modem and want to learn more about

connecting both wired and wireless computers and other devices to your Cable

Modem/Router, go to:

Chapter 3: Connecting Other Devices to your Cable

Modem/Router

.



Your Cable Modem/Router comes from the factory with a default SSID (Wireless

Network Name), wireless security enabled and a random Wireless Security Key

(Wireless Password). These default settings for your modem/router are listed on

the back label of your cable modem/router. Most users can simply use the default

settings. You may want to change the wireless settings if you are replacing a

wireless router and want to use the same wireless network name and wireless

password as the existing router instead of changing all your wireless devices to

use the Cable Modem/Router’s defaults, or in the unlikely event that one of the

wireless devices only supports WEP security. If you want to make changes to the

default wireless settings, please refer to

Chapter 4: Changing your Wireless

Settings

.



We

strongly recommend

that you change the default password for your Cable

Modem/Router. This precaution, recommended for any router, helps prevent a

CSRF (cross site request forgery) hacker from gaining control of your router and

redirecting you to websites that they control to steal sensitive financial

information or money from you. To learn how to change your default password,

please see

Accessing the Zoom Configuration Manager

.



If you want to plug a USB drive into either USB port of the Cable Modem/Router

to provide Network Addressable Storage (NAS) for your local network or to

stream audio or video to devices on your local network, please see

Chapter 5:

Using an External USB Drive

.



If you are using the Cable Modem/Router for online gaming and need to make

changes to the router’s firewall, please see

Chapter 6: Online Gaming

.



If you are like most users, you will

not

need to make changes to the Cable

Modem/Router’s advanced settings. If your setup requires you to make changes

to advanced settings, go to

Chapter 7: Advanced Settings

.

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2

Installing the Cable Modem/Router with Wireless-N

This chapter provides basic instructions for connecting the hardware and configuring the

Cable Modem/Router with Wireless-N using the Zoom Configuration Manager. This

chapter is almost identical to the printed Quick Start.

We

strongly recommend

that you use the cable modem stand to make the cable

modem stand vertically. Placing the modem in the stand will improve wireless

performance and provide good venting. Line up the tabs of the stand with the slots on the

bottom of the cable modem, and then firmly push the stand into the cable modem.

Before installing your cable modem, please read this:

You need to connect the cable modem/router to a cable modem service that uses any of

the popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable modem

service, please speak with your cable service provider.

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Your cable service provider will need to know your modem's

MAC ADDRESS

which is

printed on a label next to the USB 1 port on the side of your modem

. You provide

this when you order cable modem service, or when calling the cable company before or

after installing your modem, or by entering your CM-MAC ADDRESS on an account

setup web page that appears when you first connect your cable modem to your

provider’s network. Normally your cable service provider will tell you when to provide the

CM-MAC address. You may also be asked for your cable modem's model name and

number, which is

ZOOM 5354

. If you need the modem's

serial number

, you can find it

near the MAC address on the label. Comcast only allows a 12 digit serial number so if

they ask for it; give them the first 12 numbers of your serial number.

If you are replacing an “old” cable modem, do this:

1

Disconnect the coaxial cable from the old cable modem and connect it to your

Zoom modem. If the coaxial cable has a screw-on connector, turn the connector

clockwise when tightening the cable onto the Zoom cable modem.

2

If there’s an Ethernet cable plugged into the old cable modem, unplug the

Ethernet cable from the old cable modem and plug it into any of the Zoom cable

modem’s yellow LAN jacks.

3

Connect the Zoom power cube between the Zoom cable modem and a live

power jack. DO NOT use your old cable modem’s power cube on your Zoom

cable modem. Make sure the cable modem’s Power Switch is

ON

.

4

It normally takes 5 to 30 minutes to establish an Internet link the first time a

Cable Modem/Router connects to a cable service provider. This allows the cable

modem to connect to the appropriate channels for communication. You’ll see the

DS, US, and/or Online modem lights on your cable modem flashing until the

Online light stays steady green to signal success

.

After the cable modem connects to your cable service provider, open your Web

browser on the computer that’s connected to your cable modem/router.

Then

refresh the screen or try to go to a Web site. Many service providers, including

Comcast, typically bring your browser to a registration page. In that case, follow

the instructions on this registration page to register your modem.

If no web page appears after opening your browser, you need to call your cable

company to register your modem. Below is a list of some major cable service

providers’ phone numbers to call to activate your cable modem. Note that this list

is subject to change.

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Comcast

1 (855) 652-3446

Time Warner

1 (855) 704 4503

Cox

1 (888) 556-1193

Cable One

1 (877) 692 2253

RCN

1 (866) 832-4726

Once your cable modem is registered either online or through a conversation

with someone at your cable service provider, your service provider will provision

your cable modem service. Typically this takes less than 5 minutes, but in some

cases this may take up to 30 minutes to complete.

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Go to

Now that your cable modem is connected, do this:

below.

If this is a first-time cable modem installation (that is, you are

NOT replacing an “old” cable modem), do this:

1

Connect a “live” coaxial cable from your cable service provider to your cable

modem First check that the wire in the center of the cable’s connector is

centered, straight, and clean. If the coaxial cable has a screw-on connector, turn

the connector clockwise when tightening the cable onto the Zoom cable modem..

(If you’re not sure a cable is live, you can see whether you get a good TV signal

when that cable is used with a working TV set-top box.) Here are some ways

you can get the live cable:

Coaxial Cable

Cable TV Jack



You have a cable TV cable (“coaxial cable”) with a male connector on the end

that isn’t connected to anything. This cable may be coming out of a wall or

connected to a cable TV jack.



There’s a cable TV jack in your wall. You can connect a cable TV “coaxial

cable” between that jack and your cable modem. You may have a coaxial

cable, possibly one that came with a cable modem starter kit from your cable

service provider. If you don’t have a coaxial cable, you can get one at most