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6.

IP Filter

A.

Disable

Checked this item, the LAN client can access to Internet.

B.

Blocking the following IP

Checked this item, the following IP cannot access to Internet.

For example, blocks IP address 192.168.1.2 this client cannot access Internet.

C.

Forwarding the following Mac only

Checked this item, only the following IP can access to Internet.

For example, forwarding IP address 192.168.1.2 this client can access Internet.

6.1

Troubleshooting

You should be able to use ZSR0104C SERIES after going through the setup steps. If you cannot

access a website on your client PC, the possible reasons could be as followed. Please check them in

the following sequence.

1.

Router’s Hardware Failure.

2.

Failed Connection between ZSR0104C SERIES and Client PCs.

3.

Failed Connection on the ZSR0104C SERIES WAN Side.

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4.

DNS (Domain Name System) Failure.

Please refer to the solution for each reason and solve your problem. If the problem persists, please

contact our authorized distributor or dealer for technical support.

1. Router’s Hardware Failure

Solution:

1. Make sure the Power adapter is securely plugged into a power outlet and Power LED is

on.

2. Failed Connection between ZSR0104C SERIES and Client PC

Solution:

1.

Check if the LAN link/act LED is continuously or flash.

2.

Use the ping command to probe the network connection between ZSR0104C SERIES

and your client PC. For example, the ZSR0104C SERIES LAN IP address is 192.168.1.1.

Type “

Ping 192.168.1.1

.

”

(ZSR0104C SERIES default IP address. If it shows “Reply

from 192.168.1.1”, the network connection works. If not, please use another Ethernet

Cable to connect your Client PC to ZSR0104C SERIES.

3.

If you can reach your ZSR0104C SERIES with ping command, verify that you have

disabled the Web Proxy function. For information of disabling the Web Proxy, please

refer to

A.2 Disable Web Proxy

in

Appendix A:

Configure TCP/IP in Your PC

If the problem persists, there might be a problem in your PC, Ethernet Interface Card,

or Ethernet cable. Use another client system and try the approach again.

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3. Failed Connection on ZSR0104C SERIES WAN Side

Solution:

1.

Check if the WAN link/act LED is continuously on or flashing.

2.

Verify that your WAN access type and the corresponding information are the same as

the datasheet provided by your Internet Service Provider.

4. DNS (Domain Name System) Failure

Solution:

1.

If there is no problem in 1-3, try to use ping command to reach an existing IP address

on the Internet. If it works, it means that the domain name cannot be translated and

there might be problem with your DNS server. Please set another DNS server in you

client PC.

6.2 Forget Passwords?

If you forget the password to log in to the Web Configuration Tool, you can reload the factory

default settings into ZSR0104C SERIES with the

Reset

button.

Solution:

Step 1.

Disconnect ZSR0104C SERIES power adapter from the power outlet.

Step 2.

Press the

Reset

button on the back panel and keep holding it. Then plug

ZSR0104C SERIES power adapter into the power outlet.

Step 3.

It takes around 15 seconds to reset. The

Power LED

will turn on in

Green

initially. Wait for the

Power LED

becomes

Red

. Then release the

Reset

button.

Step 4. Try to connect

via your Web browser. Use the user name

“

admin

” and the password “

admin

” to obtain authentication. If it is failed,

please try the approach again.

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Appendix A:

A.1 Disable Web Proxy

When the Web Proxy is disabled, your Web browser can obtain information from ZSR0104C

SERIES without the Web Proxy block. This section is divided into 4 parts as followed, “Disable

Web Proxy for Windows 95/98/ME/2000/NT,” “Disable Web Proxy for Windows XP,” “Disable

Web Proxy for Mac,” “Disable Web Proxy for Unix/Linux.”

1. For Windows 95 / 98 / ME / 2000 /NT

If you use Windows 95, 98, ME, 2000, or NT, follow the steps to disable Web Proxy in your Web

browser. The steps and screenshots here are based on Windows 98. It is similar to the other

Windows Operating Systems.

C.

A.

Internet Explorer

Step 1.

Open Internet Explorer and click the

Stop

button. Choose

Tools

and then click

Internet

Options

. (Figure A-21)

Figure A–21

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Step 2.

Click the

Connections

tab. Press the

LAN Settings...

button. (Figure A -22)

Figure A–22

Step 3.

Verify the item “

Use a proxy server

” is not checked. Then click the

OK

button to close

each the Internet Options window. (Figure A-23)

Figure A–23

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