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D-Link VTA User Manual

Appendix A - Troubleshooting

• Many installation issues, such as no dial tone on your telephone or no internet connection

on your computer, can be resolved by resetting all the equipment. First power down in

this order:

1. Computer (shut down properly, it is not necessary to disconnect power to your

computer)

2. VTA (unplug power cord from back of device)

3. Router (unplug power cord from back of device)

4. DSL or Cable Modem (unplug power cord from back of device)

Wait at least 30 seconds. Confirm that all the network cables are firmly snapped into the

jacks on all the devices. Then, one device at a time, plug the power back in snugly in this

order:

1. DSL or Cable Modem

Wait for the lights to come back on for power and external network connection before

continuing. Connecting back up to the Internet Service Provider may take several

minutes.

2. Router

Wait for the lights to come back on for power and status before continuing. Wait at least

30 seconds.

3. VTA

Wait for the power and phone lights to be a solid green. (The Internet light will blink

whenever there is data activity.) At this point, you should have dial tone.

4. Computer

• If you are transferring your phone number from your current phone company to Vonage,

you will be assigned a temporary Vonage phone number. Until the transfer has completed,

most people calling your phone number will ring your old line. They would need to call

the temporary phone number to ring your Vonage phone. However, Vonage customers

calling either your current phone number or the temporary phone number will ring your

Vonage phone.

Note: You will receive email notification from Vonage when the phone

number transfer has completed.

The temporary number will then be terminated.

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D-Link VTA User Manual

Appendix A - Troubleshooting

1 blink (blink, pause, repeat)

VTA is powering up

2 blinks (2 blinks, pause, repeat)

VTA is obtaining an IP address

3 blinks (3 blinks, pause, repeat)

VTA is obtaining configuration from Vonage

4 blinks (4 blinks, pause, repeat)

VTA is registering with Vonage

Rapid Blinking

Downloading/upgrading firmware (do not power down)

Solid

Startup process is complete

During the startup process you may notice that the Power light on the front of the VTA is

blinking. These blinks indicate that the VTA is booting up with Vonage service. You may

find the following blink sequences helpful to you:

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D-Link VTA User Manual

Appendix A - Troubleshooting

Your Vonage telephone adapter comes equipped with some pre-programmed voice

messages to help troubleshoot issues with your device.

The errors are listed below and

will automatically be played in the case there is an error when you lift the receiver of a

phone attached to your device.

The following IVR messages are played on the Vonage VTA:

1. “The Vonage device has no network connectivity.”

You will hear this message when your phone line is properly set up and ready for calls,

but your Internet connection is down. Check to see if you are able to access the Internet

from your computer that is connected to your router. If not, check with your Internet

Service Provider to determine if they are having connection issues in your area.

2. “The Vonage device has no network settings.”

You will hear this message when your phone line is properly set up, but there are

insufficient or incorrect network settings. If you have set a static IP address, verify that

the Default Gateway and the DNS server address is the IP address of your router (refer

to page 11).

Network issues may be resolved by resetting your equipment. Refer to page

19 for details.

3. “The Vonage device cannot contact the Vonage network.”

You will hear this message when your phone line is properly set up but cannot connect to

the Vonage network. This may be due to a change to the network settings. For example

you may be experiencing firewall issues. Check if your network setup has changed since

you last connected to the Vonage network.

4. “This telephone line cannot register to the Vonage network.”

You will hear this message when your phone line is properly set up and can connect to

the Vonage network, but cannot register to Vonage. Please verify that your router in front

of the VTA device is not blocking any incoming traffic. If SPI is enabled on the router,

disable it.

5. “Your phone maybe plugged into the incorrect phone port. Please try the other

port. If you believe that you are connected to the correct phone port, please log

into your web account to check the status of your service.”

You will hear this message when your telephone is connected into a phone port that is not

set up for Vonage service. If you are plugged into Port 2, try moving to Port 1. In addition,

you can check the status of your Vonage service by logging into your web account.

For more troubleshooting tips, visit www.vonage.com/help.

IVR Me

sages

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D-Link VTA User Manual

Technical Specs

B

Appendix B - Technical Specifications

A

pendix B - Technical Specifications

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D-Link VTA User Manual

Appendix B - Technical Specs

Standards

• IP

• TCP

• UDP

• ARP

• HTTP

Connection Port

• RJ-11, 2 FXS Port

• RJ-45 Ethernet Port

Ethernet Port

• IEEE 802.3 for 10M Ethernet

• IEEE 802.3u for 100M Ethernet

Telephony Support

• SIP Call Control Protocol

• Supports Audio CODEC

• G.711 (A-law and U-law)

• G.723.1

• G.726

• G.729A

• G.168 (Echo Cancellation)

• DTMF Relay

• G.711 (In Band)

• RFC2833

Quality of Service (QoS)

• TOS-Type of Service Supports 3 Levels:

• Normal

• Signaling

• RTP Packets

Fax Support

• FAX Relay

• PCM (G.711)

LEDs

• Power ON/OFF

• LAN Link & Activity

• Phone ON/OFF Hook & Ringing

Power

• External AC Power Adapter

• Output: 12V AC, 1.2A