Ubee Interactive

Troubleshooting the Installation

Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide

•

March 2014

17



The ETH1, ETH2, ETH3, or ETH4 LEDs on the back of the modem are not lit

where Ethernet cables are connected.



Restart the computer so that it can re-establish a connection with the DVW326.



Check for a resource conflict (Windows users only):

1.

Right-click

My Computer

on your desktop and choose

Properties

.

2.

Choose the

Device Manager

tab and look for a yellow exclamation point or red

X

over the

network interface card (NIC) in the Network Adapters field. If you see either one, you may

have an interrupt request (IRQ) conflict. Refer to the manufacturer’s documentation or ask

your service provider for further assistance.



Verify that TCP/IP is the default protocol for your network interface card.



Power cycle the DVW326 by removing the power cord from the electrical outlet

and plugging it back in. Wait for the gateway to re-establish communications with

your cable service provider.



Check General Connectivity Issues:



If your PC is connected to another hub or gateway, connect the PC directly into an

Ethernet port on the DVW326.



If you are using a cable splitter, remove the splitter and connect the gateway

directly to the cable wall outlet. Wait for it to re-establish communications with the

cable service provider.



Try a different cable. The Ethernet cable may be damaged.



The BATTERY LED is not lit.



Verify you have the correct battery, model SMPCM10.



Verify the battery is inserted correctly in the battery housing on the bottom of the

DVW326. Make sure the battery is inserted past the two clips on each side that

hold the battery in place. The battery “clicks” into place when inserted properly.



If none of these suggestions work, contact your service provider’s (Cox

Communications) tier II support for further assistance.

Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide

•

March 2014

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3

Using the Web User Interface

The Web user interface (UI) for the DVW326 is easy to use and allows you to view and

configure several settings for your wireless gateway device. You can validate the

installation by accessing the Web user interface on the device.

Topics

See the following topics:



Accessing the Web User Interface Locally on page 18

3.1

Accessing the Web User Interface Locally

Access the Web user interface for the DVW326 from a Web browser, such as Internet

Explorer on a Windows computer, or Safari on a Mac.

Default values are shown in the steps below.

Steps

To access the Web user interface:

1.

Launch an Internet browser, such as Internet Explorer, from your computer.

2. Enter the following IP address in the address bar of the browser window and press the

Enter key.

3. Enter the username and password in the authentication dialog box.



Standard User Web Interface Login

:

Username:

user

Password:

user

4. Click

OK

. The Status>Software screen (shown below) displays software information

about the DVW326. After initially logging in to the device, you will be prompted to

change your password for security reasons. Refer to

Changing the User Password on

page 19

for detailed instructions on changing your password.

Ubee Interactive

Accessing the Web User Interface Locally

Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide

•

March 2014

19

Note:

Refer to

Using the Software Option on page 21

for detailed field descriptions of

the Status>Software screen.

3.1.1

Changing the User Password

After successfully logging in to the DVW326 for the first time, the following pop-up window

will appear, prompting you to change your password for security purposes. Click

OK

.

The Status>Account screen will appear and allow you to enter a new password and then

confirm the new password. Click

Apply

.

Ubee Interactive

Accessing the Web User Interface Locally

Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide

•

March 2014

20

You will be returned to the login screen again. Enter the username (user) and the new

password. Click

OK

.

The Status>Account screen will appear again and will indicate that the password change

has been accepted.

Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide

•

March 2014

21

4

Understanding the Status Menu

The

Status

menu

of the Web user interface allows you to access information about the

DVW326, such as software version, and connection (downstream and upstream) status. It

also allows you to change the username and password, perform diagnostic tests, and

reset user defaults.

Topics

See the following topics:



Using the Software Option on page 21



Using the Connection Option on page 22



Using the Account Option on page 25



Note: After changing the user password, you may be instructed to log in to the

device again using the new password. on page 25



Using the User Default Option on page 29

Steps

To access status options:

1.

Access the Web user interface. Refer to

Accessing the Web User Interface Locally on

page 18

.

2. Click

Status

from the main menu.

4.1

Using the Software Option

The

Software

option displays the device’s internal software and hardware configuration.

Steps

To view software information:

1.

Click

Status

from the main menu.

2. The

Software

screen is displayed. Field descriptions are listed below the screen

example.