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Ubee Interactive
Troubleshooting the Installation
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide
March 2014
17
The ETH1, ETH2, ETH3, or ETH4 LEDs on the back of the modem are not lit
where Ethernet cables are connected.
Restart the computer so that it can re-establish a connection with the DVW326.
Check for a resource conflict (Windows users only):
1.
Right-click
My Computer
on your desktop and choose
Properties
.
2.
Choose the
Device Manager
tab and look for a yellow exclamation point or red
X
over the
network interface card (NIC) in the Network Adapters field. If you see either one, you may
have an interrupt request (IRQ) conflict. Refer to the manufacturer’s documentation or ask
your service provider for further assistance.
Verify that TCP/IP is the default protocol for your network interface card.
Power cycle the DVW326 by removing the power cord from the electrical outlet
and plugging it back in. Wait for the gateway to re-establish communications with
your cable service provider.
Check General Connectivity Issues:
If your PC is connected to another hub or gateway, connect the PC directly into an
Ethernet port on the DVW326.
If you are using a cable splitter, remove the splitter and connect the gateway
directly to the cable wall outlet. Wait for it to re-establish communications with the
cable service provider.
Try a different cable. The Ethernet cable may be damaged.
The BATTERY LED is not lit.
Verify you have the correct battery, model SMPCM10.
Verify the battery is inserted correctly in the battery housing on the bottom of the
DVW326. Make sure the battery is inserted past the two clips on each side that
hold the battery in place. The battery “clicks” into place when inserted properly.
If none of these suggestions work, contact your service provider’s (Cox
Communications) tier II support for further assistance.
Page 22 / 119
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide
March 2014
18
3
Using the Web User Interface
The Web user interface (UI) for the DVW326 is easy to use and allows you to view and
configure several settings for your wireless gateway device. You can validate the
installation by accessing the Web user interface on the device.
Topics
See the following topics:
Accessing the Web User Interface Locally on page 18
3.1
Accessing the Web User Interface Locally
Access the Web user interface for the DVW326 from a Web browser, such as Internet
Explorer on a Windows computer, or Safari on a Mac.
Default values are shown in the steps below.
Steps
To access the Web user interface:
1.
Launch an Internet browser, such as Internet Explorer, from your computer.
2. Enter the following IP address in the address bar of the browser window and press the
Enter key.
3. Enter the username and password in the authentication dialog box.
Standard User Web Interface Login
:
Username:
user
Password:
user
4. Click
OK
. The Status>Software screen (shown below) displays software information
about the DVW326. After initially logging in to the device, you will be prompted to
change your password for security reasons. Refer to
Changing the User Password on
page 19
for detailed instructions on changing your password.
Page 23 / 119
Ubee Interactive
Accessing the Web User Interface Locally
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide
March 2014
19
Note:
Refer to
Using the Software Option on page 21
for detailed field descriptions of
the Status>Software screen.
3.1.1
Changing the User Password
After successfully logging in to the DVW326 for the first time, the following pop-up window
will appear, prompting you to change your password for security purposes. Click
OK
.
The Status>Account screen will appear and allow you to enter a new password and then
confirm the new password. Click
Apply
.
Page 24 / 119
Ubee Interactive
Accessing the Web User Interface Locally
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide
March 2014
20
You will be returned to the login screen again. Enter the username (user) and the new
password. Click
OK
.
The Status>Account screen will appear again and will indicate that the password change
has been accepted.
Page 25 / 119
Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide
March 2014
21
4
Understanding the Status Menu
The
Status
menu
of the Web user interface allows you to access information about the
DVW326, such as software version, and connection (downstream and upstream) status. It
also allows you to change the username and password, perform diagnostic tests, and
reset user defaults.
Topics
See the following topics:
Using the Software Option on page 21
Using the Connection Option on page 22
Using the Account Option on page 25
Note: After changing the user password, you may be instructed to log in to the
device again using the new password. on page 25
Using the User Default Option on page 29
Steps
To access status options:
1.
Access the Web user interface. Refer to
Accessing the Web User Interface Locally on
page 18
.
2. Click
Status
from the main menu.
4.1
Using the Software Option
The
Software
option displays the device’s internal software and hardware configuration.
Steps
To view software information:
1.
Click
Status
from the main menu.
2. The
Software
screen is displayed. Field descriptions are listed below the screen
example.

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