Connecting Devices to the Network

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3.

Power on your PC. The PC must have an Ethernet network adaptor or Ethernet port

and an Internet browser installed, such as Netscape or Internet Explorer. The following

browsers are supported:



For Windows 2000, XP, Vista, Windows 7, Firefox 1.07 and higher, Internet

Explorer v7 and above, Netscape.



For MAC OS X, 10.2, and higher: Firefox 1.07 and higher, Safari 1.x and higher.

4. Connect the power cord included in the product package to the back of the cable

modem and then to the power outlet.

5. Insert the SMPCM9 battery into the battery housing on the bottom of the DVW3201B.

Make sure the battery is inserted past the two clips on each side that hold the battery

in place. The battery “clicks” into place when inserted properly. Use model SMPCM9

battery labeled:

ONLY USE WITH DVW3201B.

6.

Connect the network cable included in the product package to your computer’s

Ethernet port. Connect the other end to the ETH1, ETH2, ETH3, or ETH4 port to the

cable modem.

7.

Connect a coaxial cable from the CABLE port on the device to the cable wall outlet, or

to a cable splitter connected to the wall outlet.

8.

Connect an analog telephone if you will be using the device for telephone service to

the TEL1 or TEL2 jack on the back panel of device. Use the supplied RJ11 telephone

cable.

9. Validate the network connection using the device LEDs to confirm operations:



The WiFi LED must be solidly lit.



The PWR, DS, US, and ONLINE LEDs are solidly lit.

Refer to

Understanding LED Operations on page 8

for more information.

2.2

Connecting Devices to the Network

Use the instructions below to connect network devices and validate device functionality.

2.2.1

Connecting an Ethernet Device

You can connect up to three additional Ethernet devices to the DVW3201B.

Steps

To connect another Ethernet device to the network:

1.

Connect the Ethernet cable from the Ethernet device (for example, a PC or gaming

console) to an open Ethernet port on the back of the DVW3201B.

2.

Use the device LEDs to confirm operations. Refer to

Understanding LED Operations on

page 8

for more information.

3.

Open a Web browser and go to any Web site to validate network/Internet connectivity

(for example,

).

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4.

If the connected device is a gaming console, perform any online task supported by the

console (for example, log into the gaming server, play an online game, download

content).

Refer to

Troubleshooting the Installation on page 14

for troubleshooting information.

2.2.2

Connecting a Wireless Device

Use the following steps to connect a wireless device to the cable modem (for example, a

laptop computer).

Default values are shown in the steps below. Some regions may change default values

using the cable modem or XML configuration file. Check with your provisioning team to

determine the default values for your region.

Steps

To connect a wireless device to the cable modem:

1.

Access the wireless networking feature on your wireless device. On a Windows

computer, for example, double-click the

Wireless Network Connection

icon in the

system tray (lower-right side of the Windows desktop).

2. Click

View Wireless Networks

. The device is shipped with a default SSID. The SSID

is the name of the wireless network broadcast from the device so that wireless clients

can connect to it.

3. Double-click your

SSID

in the wireless networks window. The default SSID is the

device name DVW3201B plus the last 2 characters of the cable modem’s MAC

address, with letters entered in upper case

Example:

DVW3201BE3

Notes:

You can find the MAC address on the device label or by opening an Internet

browser window to the device. Refer to

Using the Information Option on page 21

for

instructions. If the subscriber changes the SSID, the device does not revert to this

default SSID upon any reset of the device, except in the case of a manual reset using

the device’s Web UI. See

Understanding the Tools Menu on page 81

.

When prompted, enter the Network Key, which is the device name (DVW3201B) plus

the last 6 characters (3 octets) of the cable modem’s MAC address (UPPER case, if

letters).

Example:

DVW3201B9822E3



If using WPS, enter the WPS personal identification number (PIN). The WPS PIN

is a randomly-generated number found on the Wireless Primary Network screen.

Refer to

Using the Primary Network Option on page 61

.

WPA-WPA2 AES

is the default encryption method.

Troubleshooting the Installation

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4.

Confirm connectivity by opening a Web browser and going to any Web site

(for

example,

) or access the Web interface for the

DVW3201B.

Note

The Web interface allows you to customize the configurations and capabilities for the

device. For a full explanation of all Web interface functions, refer to

Using the Web

User Interface on page 17

.

If having wireless issues or questions, refer to

Deploying and Troubleshooting the Wireless

Network on page 67

.

2.2.3

Connecting a Telephone Line

You can connect up to two telephone lines to the DVW3201B to use the telephone (voice)

features.

Voice service must be enabled by the service provider. Voice service requires additional

steps for the service provider including cancelling the previous telephone provider service,

porting the telephone number, and other tasks to minimize downtime during the transition.

Steps

To connect a telephone line:

1.

Connect an analog telephone to the TEL1 or TEL2 jack on the back panel of device

using the supplied RJ11 telephone cable.

2.

Pick up the telephone and listen for a dial tone.

3. Make a phone call and/or have someone call you to verify a successful connection.

2.3

Troubleshooting the Installation

Use the following tips to troubleshoot the installation.



None of the LEDs are on when I power on the DVW3201B.



Check the connection between the power outlet and the power adaptor. Verify the

power outlet is energized and the power adaptor is connected to the power outlet.



Check the connection between the power adaptor and the cable modem. Power off

the cable modem and wait for 5 seconds and power on the modem again. If the

problem still exists, there may be a hardware problem.



The ETH 1, 2, 3, or 4 LEDs on the back of the modem are not lit where Ethernet

cables are connected.



Restart the computer so that it can re-establish a connection with the cable

modem.



Check for a resource conflict (Windows users only):

1.

Right-click the

My Computer

icon on your desktop and choose

Properties

.

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2.

Choose the

Device Manager

tab and look for a yellow exclamation point or red

X over the network interface card (NIC) in the Network Adaptors field. If you

see either one, you may have an interrupt request (IRQ) conflict. Refer to the

manufacturer’s documentation or your service provider for further assistance.



Verify that TCP/IP is the default protocol for your network interface card.



Power cycle the cable modem by removing the power adaptor from the electrical

outlet and plugging it back in. Wait for the cable modem to re-establish

communications with your cable service provider.



Check General Connectivity Issues:



If your PC is connected to a hub or gateway, connect the PC directly into an

Ethernet port on the cable modem.



If you are using a cable splitter, remove the splitter and connect the cable modem

directly to the cable wall outlet. Wait for the cable modem to re-establish

communications with the cable service provider.



Try a different cable. The Ethernet cable may be damaged.



The battery LED is not lit.



Verify you have the correct battery, model SMPCM9 labeled on the bottom of the

battery:

ONLY USE WITH DVW3201B

or

ONLY USE WITH DVW32xx

.



Verify the battery is inserted correctly in the battery housing located on the bottom

of the device. When inserting the battery into the housing, make sure the battery is

inserted past the two clips on each side that hold the battery in place. The battery

“clicks” into place when inserted properly.



If none of these suggestions work, contact your cable service provider for further

assistance.

Troubleshooting the Installation

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