Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide

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2

Installing the DVW326

Use the information in this chapter to set up and connect the DVW326, connect additional

devices, and troubleshoot the installation.

Topics

See the following topics:



Setting Up and Connecting the DVW326 on page 12



Connecting Devices to the Network on page 14



Troubleshooting the Installation on page 16

2.1

Setting Up and Connecting the DVW326

Use the following instructions to set up and connect the DVW326. When the device is set

up and connected, refer to

Accessing the Web User Interface Locally on page 18

to

configure the device.

Important

: Subscribers must contact their service provider (Cox Communications) to

enable Internet access, wireless networking, and telephony (voice). In particular, voice

service requires additional steps for the service provider including canceling the previous

telephone provider service, porting the telephone number, and other tasks to minimize

downtime during the transition.

Typically, the service provider initially configures and connects the device. The installation

steps are provided below if you wish to confirm the setup, or add devices to your network.

Refer to

Connecting Devices to the Network on page 14

.

Steps

To set up the device:

1.

Remove the contents from the device packaging.

2. Place the DVW326 in a central location, convenient for connecting to other devices,

such as PCs or gaming consoles. Do not situate the wireless voice gateway on the

floor.



Place the wireless cable modem and wireless clients in open areas far away from

metal objects, transformers, heavy-duty motors, microwave ovens, refrigerators,

fluorescent lights, and other manufacturing equipment. These items can impact

wireless signals. A wireless signal can become weaker after it has passed through

metal, concrete, brick, walls, or floors.



Place the device in a location that has an operating temperature of 0

˚

C to 40

˚

C

(32

˚

F to 104

˚

F). Refer to

Understanding Safety and Regulatory Information on

page 1

for more safety information.

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Setting Up and Connecting the DVW326

Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide

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3.

Power on your PC. The PC must have an Ethernet network adapter or Ethernet port

and an Internet browser installed, such as Firefox or Internet Explorer. The following

browsers are supported:



For Windows 2000, XP, Vista, Windows 8, Windows 7, Google Chrome, Firefox

1.07 and higher, Internet Explorer v7 and above, Netscape.



For MAC OS X, 10.2, and higher: Firefox 1.07 and higher, Safari 1.x and higher.

4. Connect the power cable included in the product package to the back of the DVW326

and plug the other end into the power outlet.

5. Insert the SMPCM10 battery into the battery housing on the bottom of the DVW326.

Make sure the battery is inserted past the two clips on each side that hold the battery

in place. The battery “clicks” into place when inserted properly. Use only the model

SMPCM10 battery.

6.

Connect the Ethernet cable included in the product package to your computer’s

Ethernet port. Connect the other end to the ETH1, ETH2, ETH3, or ETH4 port on the

DVW326.

7.

Connect a coaxial cable from the

CABLE

port on the back of the device to the cable

wall outlet, or to a cable splitter connected to the wall outlet.

8. Connect an analog telephone (if you will be using the device for telephone service) to

the TEL 1 or TEL 2 port on the back panel of the device. Use the supplied RJ-11

telephone cable.

9. Validate the network connection using the device LEDs to confirm operations.



The WiFi LED must be flashing or solidly lit.



The PWR, DS/US, and ONLINE LEDs are solidly lit.

Refer to

Understanding LED Behavior on page 6

for more information.

2.1.1

Wall Mount Installation

You can mount the DVW326 on a wall using the 2 mounting brackets on the side of the

device. Two round or pan head screws are recommended. See the figure below.

Label

Size in Millimeters

(mm)

A

6.65 +/- 0.35

B

1.9 +/_ 0.15

C

19.0 +/- 1.2

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Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide

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Steps

To mount the DVW326 on a wall:

1.

Install the two screws horizontally on a wall 5.5 inches (140mm) apart. See the figure

below.

The screws should protrude from the wall so that you can fit the device between the

head of the screw and the wall. If you install the screws in drywall, use hollow wall

anchors to ensure the unit does not pull away from the wall due to prolonged strain

from the cable and power connectors.

2. Mount the device on the wall.

2.2

Connecting Devices to the Network

Use the instructions below to connect network devices and validate device functionality.

Topics

See the following topics:



Connecting an Ethernet Device on page 14



Connecting a Wireless Device on page 15

2.2.1

Connecting an Ethernet Device

You can connect up to three additional Ethernet devices to the DVW326.

Steps

To connect another Ethernet device to the network:

1.

Connect an Ethernet cable from the Ethernet device (for example, a PC or gaming

console) to an open Ethernet port on the back of the DVW326.

2.

Use the device LEDs to confirm operations. Refer to

Understanding LED Behavior on

page 6

for more information.

3.

Open a Web browser and go to any Web site to validate network/Internet connectivity

(for example,

).

4.

If the connected device is a gaming console, perform any online task supported by the

console (for example, log into the gaming server, play an online game, download

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content).

Note

Refer to

Troubleshooting the Installation on page 16

for troubleshooting information.

2.2.2

Connecting a Wireless Device

Use the following steps to connect a wireless device to the cable modem (for example, a

laptop computer).

Default values are shown in the steps below.

Steps

To connect a wireless device to the DVW326:

1.

Access the wireless networking feature on your wireless device.



Windows Users: Double-click the Wireless Network Connection icon in the system

tray (lower-right side of the Windows desktop). Click

View Wireless Networks

.



Mac Users: Click on the wireless icon (Airport) on the right side of the top menu

bar. All available wireless networks will appear in the drop-down menu.

2. The DVW326 is shipped with a default SSID. The SSID is the name of the wireless

network broadcast from the device so that wireless clients can connect to it.



Double-click your

SSID

in the wireless networks window. The default SSID is

“DVW326” plus a period, plus the last 6 characters of the Wi-Fi MAC address plus

“-2.4G.”



Example for modem with WiFi MAC address F4:B7:E2:E5:C6:1A

SSID: DVW326.E5C61A-2.4G



Notes:

If the subscriber changes the SSID, the device does not revert to this

default SSID when the device is reset, except when a factory reset is performed

through the Web UI. The Wi-Fi MAC address can be found at the top of the

Wireless Primary Network screen. Refer to

Using the Primary Network Option on

page 70

.



When prompted, enter the network key, also called the WPA pre-shared key. This

is a unique key for each device. The pre-shared key for the DVW326 is the 13

characters of the modem’s serial number and can be found on the Wireless

Primary Network screen. Refer to

Using the Primary Network Option on page 77

.

The serial number can also be found on the device label. Refer to

Understanding

the Device Label on page 10

.

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Example pre-shared key: C4A3V11000043



If using WPS, enter the WPS personal identification number (PIN). The WPS PIN

is a randomly-generated number found on the Wireless Primary Network screen.

Refer to

Using the Primary Network Option on page 77

. The WPS PIN can also be

found on the device label. Refer to

Understanding the Device Label on page 10

.



WPA-WPA2 TKIP+AES

is the default encryption method.

3. Confirm connectivity by opening a Web browser and going to any Web site

(for

example,

) or access the Web interface for the DVW326.

Note

The Web interface allows you to customize the configurations and capabilities for the

device. For a full explanation of all Web interface functions, refer to

Using the Web

User Interface on page 18

.

If you have wireless issues or questions, refer to

Deploying and Troubleshooting the

Wireless Network on page 83

.

2.2.3

Connecting a Telephone Line

You can connect up to two telephone lines to the DVW326 to use the telephone (voice)

features.

Voice service must be enabled by the service provider (Cox Communications). Voice

service requires additional steps for the service provider including canceling the previous

telephone provider service, porting the telephone number, and other tasks to minimize

downtime during the transition.

Steps

To connect a telephone line:

1.

Connect an analog telephone to the TEL 1 or TEL 2 jack on the back panel of the

DVW326 using the supplied RJ-11 telephone cable.

2. Pick up the telephone line and listen for a dial tone.

3. Make a phone call and/or have someone call you to verify a successful connection.

2.3

Troubleshooting the Installation

Use the following tips to troubleshoot the installation.



None of the LEDs are on when I power on the DVW326.



Check the connection between the power outlet and the power cord. Verify the

power outlet is energized and the power cord is connected to the power outlet.



Check the connection between the power cord and the DVW326. Power off the

device and wait for 5 seconds and power it on again. If the problem still exists,

there may be a hardware problem.