SonicWALL TZ 100/200 Series Getting Started Guide

Page 59

Support and Training Options

In this Section:

This section provides overviews of customer support and training options for the SonicWALL TZ 100/200 series appliances.

•

Customer Support

- page 60

•

Knowledge Portal

- page 60

•

Onboard Help

- page 61

•

SonicWALL Live Product Demos

- page 61

•

User Forums

- page 62

•

Training

- page 63

•

Related Documentation

- page 64

•

SonicWALL Secure Wireless Network Integrated Solutions Guide

- page 65

5

Page 60

Customer Support

Customer Support

SonicWALL offers Web-based and telephone support to

customers who have a valid Warranty or who purchased a

Support Contract. Please review our Warranty Support Policy

for product coverage. SonicWALL also offers a full range of

consulting services to meet your needs, from our innovative

implementation services to traditional statement of work-based

services.

For further information, visit:

<

>

Knowledge Portal

The Knowledge Portal allows users to search for SonicWALL

documents based on the following types of search tools:

•

Browse

•

Search for keywords

•

Full-text search

For further information, navigate to the

Support

>

Knowledge

Portal

page at:

<

>

SonicWALL TZ 100/200 Series Getting Started Guide

Page 61

Onboard Help

SonicOS features a dynamic Onboard Help in the form of

helpful tooltips that appear over various elements of the GUI

when the mouse hovers over them. Elements that display these

tooltips include text fields, radio buttons, and checkboxes.

SonicWALL Live Product Demos

The SonicWALL Live Demo Site provides free test drives of

SonicWALL security products and services through interactive

live product installations:

•

Unified Threat Management Platform

•

Secure Cellular Wireless

•

Continuous Data Protection

•

SSL VPN Secure Remote Access

•

Content Filtering

•

Secure Wireless Solutions

•

Email Security

•

SonicWALL GMS and ViewPoint

For further information, visit:

<

>

Page 62

User Forums

User Forums

The SonicWALL User Forums is a resource that provides users

the ability to communicate and discuss a variety of security and

appliance subject matters. In this forum, the following

categories are available for users:

•

Content Security Manager topics

•

Continuous Data Protection topics

•

Email Security topics

•

Firewall topics

•

Network Anti-Virus topics

•

Security Services and Content Filtering topics

•

SonicWALL GMS and Viewpoint topics

•

SonicPoint and Wireless topics

•

SSL VPN topics

•

TZ 200 / Wireless WAN - 3G Capability topics

•

VPN Client topics

•

VPN site-to-site and interoperability topics

For further information, visit:

<

>

SonicWALL TZ 100/200 Series Getting Started Guide

Page 63

Training

SonicWALL offers an extensive sales and technical training

curriculum for Network Administrators, Security Experts and

SonicWALL Medallion Partners who need to enhance their

knowledge and maximize their investment in SonicWALL

Products and Security Applications. SonicWALL Training

provides the following resources for its customers:

•

E-Training

•

Instructor-Led Training

•

Custom Training

•

Technical Certification

•

Authorized Training Partners

For further information, visit:

<

>