16

This section gives some simple suggestions for troubleshooting problems with your Gateway’s initial

configuration.

Before troubleshooting, make sure you have

•

plugged in all the necessary cables (see

“

Connections

” on page

4

); and

•

set your PC’s TCP/IP controls to obtain an IP address automatically (see

“

Client Confi

guration

” on page

11

).

The first step in troubleshooting is to check the status indicator lights (LEDs) in the order outlined

below.

Power

Ethernet 1, 2, 3, 4

Front View

Wireless

Internet

DSL

WPS

17

LED Function Summary

Power

DSL

Internet

Unlit

No power

No signal

Not connected

Solid Green

Power on

DSL line synched with

the DSLAM

Connected to the Internet

Flashing Green

N/A

Activity on the DSL cable

Transmitting or receiving

data on the WAN port

Solid Red

System malfunction

N/A

N/A

Flashing Red

Updating embedded soft-

ware

N/A

N/A

Ethernet 1, 2, 3, 4

WPS

Wireless

Unlit

No signal

No wireless signal

No wireless signal

Solid Green

Synched with Ethernet

card

WPS exchange with

client is successful

N/A

Flashing Green

Activity on the Ethernet

cable

N/A

Activity on the wireless

LAN

Solid Red

N/A

N/A

N/A

Flashing Red

N/A

N/A

N/A

18

If a status indicator light does not look correct, look for these possible problems:

If LED is

not Lit

Possible problems

Power

•

Make sure the power switch is in the ON position.

•

Make sure the power adapter is plugged into the DSL Gateway properly.

•

Try a known good wall outlet.

•

Replace the power supply and/or unit.

DSL

•

Make sure that any telephone has a microfilter installed.

•

Make sure that you are using the correct cable. The DSL cable is the thinner standard tele-

phone cable.

•

Make sure the DSL cable is plugged into the correct wall jack.

•

Make sure the DSL cable is plugged into the DSL port on the DSL Gateway.

•

Make sure the DSL line has been activated at the central office DSLAM.

•

Make sure the DSL Gateway is not plugged into a micro filter.

Ethernet

1,2,3,4

•

Make sure you are using the Ethernet cable, not the DSL cable. The Ethernet cable is thicker

than the standard telephone cable.

•

Make sure the Ethernet cable is securely plugged into the Ethernet jack on the PC.

•

Make sure the Ethernet cable is securely plugged into the Ethernet port on the DSL Gate-

way.

•

Try another Ethernet cable if you have one available.

•

Make sure you have Ethernet drivers installed on the PC.

•

Make sure the PC’s TCP/IP Properties for the Ethernet Network Control Panel is set to obtain

an IP address via DHCP.

•

Make sure the PC has obtained an address in the 192.168.1.x range. (You may have

changed the subnet addressing.)

•

Make sure the PC is configured to access the Internet over a LAN.

•

Disable any installed network devices (Ethernet, HomePNA, wireless) that are not being

used to connect to the DSL Gateway.

19

Answers to many frequently asked product-related questions, as well as full product documentation

with advanced configuration instructions, are also available on-line at:

support

Note the serial number (

SN

:) of your Gateway. It is located on the label on the bottom of the Gateway

below the model number. You will need the Gateway’s serial number if you need to call for technical

support.

20

Recycling your Motorola Equipment

Please do not dispose of this

product with your residential or

commercial waste. Some coun-

tries or regions, such as the

European Union, have set up

systems to collect and recycle

electrical and electronic waste

items. Contact your local author-

ities for information about prac-

tices established for your

region.

If collection systems are not available, call Motorola Customer Service for assistance. Please visit

www.motorola.com/recycle

<

> for instructions on recycling.

Recycling bei Geräten von Motorola

Bitte entsorgen Sie dieses Produkt nicht als gewöhnlichen

Haus- oder Büromüll. In einigen Ländern und Gebieten, z. B.

in der Europäischen Union, wurden Systeme für die Rück-

nahme und Wiederverwertung von Elektroschrott

eingeführt. Erkundigen Sie sich bitte bei Ihrer Stadtoder

Kreisverwaltung nach der geltenden Entsorgungspraxis.

Falls bei Ihnen noch kein Abfuhroder Rücknahmesystem

besteht, wenden Sie sich bitte an den Kundendienst von

Motorola.

When you see this symbol on a

Motorola product, do not dispose of the

product with residential or commercial

waste.

Umweltschutz durch

Recycling

Wenn Sie dieses Zeichen auf einem

Produkt von Motorola sehen, entsorgen

Sie das Produkt bitte nicht als gewöhnli-

chen Hausoder Büromüll.