Troubleshooting

27

–

Some cable modem services require you to use the MAC address of the computer

registered on the account. If so, in the Router MAC Address section of the Basic Settings

menu, select “Use this Computer’s MAC Address.” Click

Apply

to save your settings.

Restart the network in the correct sequence.

•

Check the router status lights to verify correct router operation

. If the Power light does

not turn solid green within 2 minutes after turning the router on, reset the router according to

the instructions in

“Restoring the Default Password and Configuration Settings” on page 36

.

Checking Basic Router Functions

After you turn on power to the router, check that the following sequence of events has occurred:

1.

When power is first applied, verify that the power light is on (see

“Front Panel” on page 3

for

an illustration).

2.

Verify that the power light turns amber within a few seconds, indicating that the self-test

procedure is running.

3.

After approximately 20 seconds, verify that:

a.

The color of the power light changes to green.

b.

The LAN port lights are lit for any local ports that are connected.

If a port’s light is lit, a link has been established to the connected device. If a LAN port is

connected to a 100 Mbps device, verify that the port’s light is green. If the port is 10

Mbps, the light will be amber.

c.

The Internet port is connected and its light is lit.

4.

If you have enabled WPS security, verify that the WPS button light on the front panel turns off.

If the correct behavior does not occur, check for a remedy from the following list:

•

Power Light Not On.

If the Power and other lights are off (see

“Connecting Your Wireless

Router” on page 13

), check the following:

–

Make sure that the power cord is properly connected to your router and that the power

adapter is properly connected to a functioning power outlet.

–

Check that you are using the power adapter supplied by NETGEAR for this product.

If the error persists, you have a hardware problem and should contact technical support.

•

Power Light Blinks Green Slowly and Continuously.

The router firmware is corrupted.

To restore your firmware:

Troubleshooting

28

a.

Make sure your PC is connected to your router and the router is powered on.

b.

Insert the

Resource CD

that came with your router into your PC.

–

The CD will automatically start and detect the language you are using on your PC.

Select a different language option, if you prefer.

–

If the CD does not automatically start, browse the CD and double-click on

.

c.

Click

Supporting Software

, then

Netgear Firmware Recovery Utility

, and follow the

prompts for the recovery process.

d.

After firmware recovery is complete, follow the prompts to restore your configuration

settings.

•

Power Light Stays Amber

. When the router is turned on, the Power light turns amber for

about 20 seconds and then turns green. If the light does not turn green, the router has a

problem.

If the Power light is still amber 1 minute after turning on power to the router:

a.

Turn the power off and back on to see if the router recovers.

b.

Clear the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.1.1. This procedure is explained in

“Restoring the Default Password and

Configuration Settings” on page 36

.

If the error persists, you might have a hardware problem and should contact technical support.

•

Internet Light Stays Amber

. When the router is turned on, the Internet light turns amber for

about 20 seconds and then turns green. If the light does not turn green, the router has a

problem.

If the Internet light is still amber 1 minute after turning on power to the router:

a.

The Internet is not accessible. Confirm that you have the correct internet setting.

b.

Clear the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.1.1. This procedure is explained in

“Restoring the Default Password and

Configuration Settings” on page 36

.

c.

Turn the power off and back on to see if the router recovers.

•

Internet or LAN Port Lights Not On.

If either the LAN or Internet lights do not light when

the Ethernet connection is made, check the following:

a.

Make sure that the Ethernet cable connections are secure at the router and at the computer.

b.

Make sure that power is turned on to the connected computer.

Troubleshooting

29

c.

Be sure you are using Ethernet cables like the cable that was supplied with the wireless

router.

See

“Connecting Your Wireless Router” on page 13

for instructions.

For more information on WPS functionality and advanced features, see the online

User Manual.

Troubleshooting Login Problems

If you are unable to log in to the wireless router, check the following:

•

If you are using an Ethernet-connected computer, check the Ethernet connection between the

computer and the router as described in

“Checking Basic Router Functions” on page 27

.

•

Make sure you are using the correct login information. The factory default login name is

admin

and the password is

password

. Make sure that the Caps Lock is off when entering this

information.

•

Make sure your computer’s IP address is on the same subnet as the router. If your are using the

recommended addressing scheme, your computer’s address should be in the range of

192.168.1.2 to 192.168.1.254. Refer to your computer’s documentation or see

“Preparing a

Computer for Network Access”

in

“Related Documents” on page 37

for help with configuring

your computer.

•

If your router’s IP address has been changed and you don’t know the current IP address, reset

the router’s configuration to the factory defaults. This procedure will reset the router’s IP

address to 192.168.1.1 (see

“Restoring the Default Password and Configuration Settings” on

page 36

).

•

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet

Explorer, click Refresh to be sure the Java applet is loaded. Try closing the browser and

reopening it again.

•

If you are attempting to set up your NETGEAR router as an additional router behind an

existing router in your network, consider replacing the existing router instead. NETGEAR

does not support such a configuration.

If your computer cannot reach a DHCP server, some operating systems will

assign an IP address in the range 169.254.x.x. If your IP address is in this range,

verify that you have a good connection from the computer to the router, then

restart (reboot) your computer.

Troubleshooting

30

•

If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway

in your network, the router cannot perform many gateway services, for example, converting

ADSL or Cable data into Ethernet networking information. NETGEAR does not support such

a configuration.

Checking the Internet Service Connection

If your router is unable to access the Internet, check the Internet connection, and then check the

wireless router.

•

Internet Connection

. The cable or DSL modem status lights indicate if the modem

connection is successful or not. Check your modem documentation or call your Internet

service provider for help with verifying that the modem has a successful connection.

•

Wireless Router Internet Light is Green

. If your Internet light is green, then you have a

good Internet connection and your wiring is correct.

•

Wireless Router Internet Light Off

. If the Internet light is off, verify that the Ethernet cable

is securely connected between the cable or DSL modem, and that both the modem and

wireless router are turned on.

Obtaining an Internet IP Address

If your wireless router is unable to access the Internet, and your Internet light is amber, check the

wireless router to see if it is able to get an Internet IP address from your service provider. Unless

you have a static IP address, your wireless router automatically requests an IP address from your

service provider.

To check the Internet IP address from the browser interface:

1.

Log in to the wireless router.

2.

Select the

Router Status

link under the

Maintenance

heading to check that an IP address is

shown for the Internet Port. If 0.0.0.0 is shown, your wireless router has not obtained an IP

address from your service provider.

If your router is unable to obtain an IP address from the your service provider, the problem might

be one of the following:

Troubleshooting

31

•

Your service provider might require a login. Ask your service provider whether they require a

PPP over Ethernet (PPPoE) login.

•

You might have incorrectly set the service name, user name or password. See

“Troubleshooting PPPoE” on page 31

.

•

Your service provider might check for your computer's host name. Assign the computer Host

Name of your ISP account to the wireless router on the

Basic Settings

screen.

•

Your service provider might only allow one Ethernet MAC address to connect to the Internet,

and check for your computer’s MAC address. If this is the case:

–

Inform your service provider that you have bought a new network device, and ask them to

use the wireless router’s MAC address, or

–

Configure your router to spoof your computer’s MAC address. On the

Basic Settings

screen in the Router MAC Address section, select “Use this Computer’s MAC Address”

and click

Apply.

Then restart your network in the correct sequence (see

“Basic Setup

Checklist” on page 26

).

Troubleshooting PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:

1.

Log in to the wireless router.

2.

Select

Router Status

under

Maintenance

on the main menu.

3.

Click

Connection Status

. If all of the steps indicate “OK,” then your PPPoE connection is up

and working.

If any of the steps indicate “Failed,” you can attempt to reconnect by clicking

Connect.

The

wireless router will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name,

user name, or password. There also might be a provisioning problem with your ISP.

Unless you connect manually, the wireless router will not authenticate using

PPPoE until data is transmitted to the network.