21

How can I reset the Super Hub

to their default settings?

You can restore your Super Hub

settings to their ‘default’ state (this

can be found on the

label on the rear

of your Super Hub) either via the Super

Hub Settings area (

see page 14

), or

using the ‘Rest’ pin-hole which can be

found on the bottom left edge of your

Super Hub.

Place a pin (or similar) into

the hole, pressing the concealed

button down until you see the lights on

the unit re-set themselves.

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22

TROUBLE

GETTING ONLINE?

TIPS THAT ARE ALWAYS WORTH TRYING

Checking a wireless connection

If you are trying to connect wirelessly

to your computer, make sure that your

cables are plugged in as follows:

• Super Hub – plugged in and switched

on at the wall.

• Co-axial cable – tighten as much as

you can by hand and then use the

spanner provided until it slips around

the connector. Do not over-tighten as

this could damage the equipment.

• Reboot everything! First switch your

computer and the Super Hub off.

Then switch on the

Super Hub and

the Virgin Media button on the front

of the unit should flash.

When the

button is a static blue colour, you can

switch your computer back on.

• Still having issues? Why not connect

using an Ethernet cable? This will help

show where the problem is should you

need to call us.

Checking a wired connection

• All the connections are the same as

going wireless, except you also need

to check that an Ethernet cable is

securely plugged in to both

computer and Super Hub.

Laptop

Cable

wall socket

Power

socket

Ethernet cable

(wired connection only)

Super Hub

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23

GETTING THE BEST

OF BROADBAND

HOW YOU CAN SPEED UP YOUR CONNECTION

Reboot

It’s that old trick of switch off, leave

for 60 seconds and turn back on again.

Switch the Super Hub back on first,

then your computer.

Download the free Digital

Home Support tool

This is a really useful tool that helps

keep your computer in good health.

It scans your computer every day

and automatically fixes common

performance problems. To learn

more go to

virginmedia.com/dhs

Make sure you check the

minimum computer specification

If your computer or operating system

does not meet our minimum specification

it will probably be slowing you down.

You can check the specification at

virginmedia.com/minspec

You’ll want your computer to be safe

and protected when you’re online. We

do too. That’s why all Virgin Broadband

customers get free Security software.

Here’s what Virgin Media Security covers:

Anti-virus

– award-winning virus

protection that’s safe and fast

Firewall

– blocks hackers from

accessing your computer and

your data

Ad Blocker

– shields against

annoying and offensive adverts

Privacy Manager

– helps ensure that

your private information stays private

Anti-spyware*

– one of the fastest

around, blocks the spyware that tries

to steal your personal information

Identity Theft Protection*

– protects

you from online fraud, warning if you

visit a known ‘phishing’ site

Parental Control*

– allows you to

control the type of content available

to your children on the internet

*Not available on size S or M

STAY SAFE

PROTECTING YOUR COMPUTER

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24

Find the answers fast, online

If you’re having problems but can still

get online, visit our online help area at

virginmedia.com/help.

You’ll find

information on everything from

setting up email addresses to wireless

internet access.

Your broadband service

is down?

To find out about any network

issues, call our status line for

free on

0800 052 4315

or visit

virginmedia.com/servicestatus

Need computer or gadget help?

No worries. Whether your computer or

wireless network is misbehaving

or your BlackBerry® is on the blink,

download our free Digital Home

Support tool from

virginmedia.com/dhs

or call

0800 014 7392

.

My Virgin Media

This is a dedicated area online where

you can manage and take control of

your account.

Simply go to

virginmedia.com/myvirginmedia

and

login using your username (your

Virgin Media email address) and

password which was created during

broadband set up.

In My Virgin Media you can get free

Computer Security, Backup & Storage

and Email. You can even manage bills

and payments from here.

*For details about how much it costs to

call our team, visit our website at

virginmedia.com/callcosts

NEED SOME HELP?

HOW TO GET HELP WHEN YOU NEED IT

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Now, put this booklet somewhere safe and have fun surfing the net.

But if you have any questions, just give us a call.

Customer Care

0845 454 1111*

or for free on

150

from a Virgin Phone.

*For details about how much it costs to call our team, visit our website at virginmedia.com/callcosts

IMPORTANT INFO

YOU NEED TO REMEMBER

Please write down your details in the boxes below.

Account Number

Internet Username

Internet Password

Virgin Media Mail Address

Wireless Network SSID

Wireless Network Passphrase

Super Hub Settings Login Username

Super Hub Settings Login Password

BSH1110

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