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Page 6 / 168 Scroll up to view Page 1 - 5
6
AC1900, N900, and N450 WiFi
Cable Data Gateways
Power LED Is Red (Solid or Blinking) at Any Time Other Than
While Booting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
2.4 GHz or 5 GHz LED or WiFi LED Is Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
LAN LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Cannot Log In to the Cable Data Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
View and Manage the Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Troubleshoot the Cable Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Internet LED or Online LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Obtain an Internet IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Troubleshoot Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
WiFi Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
TCP/IP Network Not Responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Test the LAN Path to Your WiFi Cable Data Gateway . . . . . . . . . . . . . . . . . . 161
Test the Path from Your Computer to a Remote Device. . . . . . . . . . . . . . . . 162
Appendix A
Factory Default Settings and Specifications
Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Technical and Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Page 7 / 168
7
1
1.
Hardware Overview
This manual is for the following NETGEAR
®
WiFi cable data gateway models:
•
AC1900 WiFi Cable Data Gateway, Model C6300BD
•
N900 WiFi Cable Data Gateway, Model CG4500BD
•
N450 WiFi Cable Data Gateway, Model CG3000Dv2
1
Note:
In this manual, unless stated by individual model name, these models
are referred as the
cable data gateway
.
This chapter contains the following sections:
•
Introduction
•
Hardware Features of the AC1900 WiFi Cable Data Gateway
•
Hardware Features of the N900 WiFi Cable Data Gateway
•
Hardware Features of the N450 WiFi Cable Data Gateway
•
Position Your WiFi Cable Data Gateway
Note:
For more information about the topics covered in this manual, visit the
support website at
support.netgear.com
. However, for technical
support, contact Cox Support.
Note:
In this user guide, the terms
wireless
and
WiFi
mean the same thing.
1. The N450 WiFi Cable Data Gateway might also be referred to as the N450 WiFi Cable Modem Router.
Page 8 / 168
Hardware Overview
8
AC1900, N900, and N450 WiFi
Cable Data Gateways
Introduction
The cable data gateway provides you with an easy and secure way to set up a WiFi home
network with fast access to the Internet over a cable network. It lets you block unsafe Internet
content and applications and protects the devices (WiFi devices, computers, gaming
consoles, and so on) that you connect to your home network.
To set up your new cable data gateway, use the installation guide that comes in the package.
This chapter provides supplemental information that might help you with the setup.
For information about positioning your cable data gateway, see
Position Your WiFi Cable
Data Gateway
on page
20.
Hardware Features of the AC1900 WiFi Cable Data
Gateway
This section describes the physical aspects of the AC1900 WiFi Cable Data Gateway, Model
C6300BD. This model supports 802.11ac, provides radios for both the 2.4 GHz and 5 Ghz
band, and can support WiFi throughput of up to 1900 Mbps.
Front Panel of the AC1900 WiFi Cable Data Gateway
The front panel contains control buttons and status LEDs. Use the LEDs to verify status and
connections.
Note:
For optimal performance, keep the cable data gateway vertical in the
stand and do not detach the stand. Do not mount this unit to a wall; it
is not suitable for wall mounting.
Page 9 / 168
Power LED
Downstream LED
Upstream LED
Internet LED
LAN LEDs (1–4)
WPS LED
2.4 GHz WiFi LED
WPS button
Nonfunctional button and LEDs
5 GHz WiFi LED
Hardware Overview
9
AC1900, N900, and N450 WiFi
Cable Data Gateways
Figure 1. Front panel LEDs and buttons of the AC1900
You can use the LEDs to verify status and connections. The following table lists and
describes each LED and the WPS button on the front panel.
Table 1.
Front panel LEDs and button of the AC1900
LED
Icon
Description
WPS button
and LED
Press the
WPS
button to open a two-minute window for the cable data gateway to
connect with other WPS-enabled devices.
The WPS LED blinks green during this two-minute period. For more information
about using the WPS method to implement WiFi security, see the following sections:
•
Join the WiFi Network of the WiFi Cable Data Gateway
on page
26
•
Use the WPS Wizard to Add a Device to the WiFi Network
on page
52
Page 10 / 168
Hardware Overview
10
AC1900, N900, and N450 WiFi
Cable Data Gateways
Power
•
Solid green
. The gateway is receiving power.
•
Blinking green
. The gateway is powering on.
•
Solid red
. The gateway is performing a self-test or the thermal cutoff circuit was
triggered.
Note:
Off
. The gateway is not receiving power.If the Power LED lights red or blinks
red at any other time than while booting, see
Troubleshoot with the LEDs
on
page
155.
Downstream
•
Solid blue
. More than one downstream channel is locked.
•
Solid green
. One downstream channel is locked (channel bonding does not
occur).
•
Blinking green
. The cable data gateway is scanning for a downstream
channel.
•
Off
. No downstream channel is locked.
Upstream
•
Solid blue
. More than one upstream channel is locked.
•
Solid green
. One upstream channel is locked (channel bonding does not
occur).
•
Blinking green
. The cable data gateway is scanning for an upstream channel.
•
Off
. No upstream channel is locked.
Online
•
Solid green
. The cable data gateway is connected to the Internet.
•
Slow blinking green
. The cable data gateway is receiving DHCP information
from the cable provider’s cable modem termination system (CMTS).
•
Fast blinking green
. The cable data gateway is downloading a configuration
file from the cable provider’s CMTS.
•
Off
. The cable data gateway is not connected to the Internet.
Note:
The Online LED is also referred to as the Internet LED.
2.4 GHz WiFi
•
Solid green
. The 2.4 GHz WiFi radio is functioning and available for use.
•
Blinking green
. The 2.4 GHz WiFi radio is processing traffic.
•
Off
. The 2.4 GHz WiFi radio is disabled. (If the radio is disabled, see
Control
the WiFi Radios
on page
109.)
5 GHz WiFi
•
Solid green
. The 5 GHz WiFi radio is functioning and available for use.
•
Blinking green
. The 5 GHz WiFi radio is processing traffic.
•
Off
. The 5 GHz WiFi radio is disabled. (If the radio is disabled, see
Control the
WiFi Radios
on page
109.)
LAN
The type of Ethernet connection determines the LED color:
•
A green LED indicates a 1,000 Mbps connection.
•
An amber LED indicates a 100/10 Mbps connection.
The LED functions are as follows:
•
Solid green or amber
. The Ethernet port is connected to a powered-on device.
•
Blinking green or amber
. Data is being transmitted or received on the Ethernet
port.
•
Off
. The Ethernet port does not detect a powered-on device.
Table 1.
Front panel LEDs and button of the AC1900 (continued)
LED
Icon
Description

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