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Help

The Help window displays:

■

Software, hardware, and VoIP provider configuration file versions

■

Brief descriptions of the Motorola voice terminal configuration pages

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VT1000v Series Voice Terminal User Guide

Troubleshooting

If the solutions listed here do not solve your problem, check your broadband modem user guide or contact your VoIP provider.

Contact Information

For technical support, contact your VoIP provider.

For information about Motorola consumer broadband products, education, and support, visit http://broadband.motorola.com.

Problem

Possible Solutions

Green POWER light is off

Check that the AC power adapter is properly plugged into the electrical outlet and the

Motorola voice terminal

.

Check that the electrical outlet is working.

Cannot send or receive data

or calls; no dial tone

Check whether the telephone line cord is connected to the Motorola voice terminal.

Check all other cabling between the modem, Motorola voice terminal, computer, and if applicable, routers. Be sure you

used the cables provided with the Motorola voice terminal. All Ethernet cables must be straight-through cables.

Check the lights on the modem front panel. For example, on the Motorola SURFBoard cable modem, the first light from

top to bottom that is off indicates the error. For information, see your broadband modem user guide.

To establish network connectivity, it is often helpful to follow the correct sequence. Be sure you complete the installation

steps in the order specified in “Installation With A Single Computer” on page 8 or “Installation With A Home Network” on

page 10.

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Glossary

broadband

High-speed telecommunication over a wide range of frequencies, typically 256 Kbps or faster. Broadband enables more information to

be transmitted in less time. The most common broadband service types available to home and small-office users are cable modem or

DSL. Both cable modem and DSL are much faster than a traditional dial-up Internet connection.

broadband service

provider

If you have a cable modem, the cable company from which you subscribe to high-speed data service.

If you have a DSL modem, the company from which you subscribe to DSL service.

cable modem

A device enabling a broadband connection to the Internet over cable television lines. It requires a subscription for high-speed data

service from your local broadband service provider.

coaxial cable

(coax)

A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire traditionally used mainly to

carry cable television signals. The shield minimizes electrical and radio frequency interference.

digital subscriber

line (DSL) modem

A device enabling a broadband connection to the Internet over traditional telephone lines that support DSL. It requires a subscription

for DSL service from your local telephone company.

Domain Name

System (DNS)

The DNS is the Internet system for converting domain names to IP addresses. A DNS server contains a table matching domain names

such as Internetname.com to IP addresses such as 192.169.9.1. When you access the world-wide web, a DNS server translates the

URL displayed on the browser to the destination website IP address. The DNS lookup table is a distributed Internet database; no one

DNS server lists all domain name to IP address matches.

download

To copy a file from one computer to another. You can use the Internet to download files from a server to your home computer.

downstream

In a cable data or DSL network, downstream describes the direction of data received by your computer from the Internet.

Dynamic Host

Configuration

Protocol (DHCP)

A DHCP server dynamically assigns IP addresses to client hosts on an IP network. DHCP eliminates the need to manually assign

static IP addresses by “leasing” an IP address and subnet mask to each client. It enables the automatic reuse of unused IP addresses.

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VT1000v Series Voice Terminal User Guide

Ethernet

The most widely used type of local area network (LAN). The most commonly installed Ethernet networks are called 10Base-T.

10Base-T provides transmission speeds up to 10 megabits per second (Mbps), usually over twisted-pair wire. Fast Ethernet

(100Base-T) provides transmission speeds up to 100 Mbps.

IP address

An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route

messages based on the destination IP address. Your broadband service provider assigns your cable modem an IP address to provide

a continuous Internet connection.

MAC address

The Media Access Control address uniquely identifies each device that can be connected to an Ethernet network. It is permanently

written to read-only memory (ROM) at the factory and printed on your Motorola voice terminal.

MHz

Mega Hertz. A measure of radio frequency - millions of cycles per second. One MHz means one million cycles per second.

Network Address

Translation (NAT)

NAT is an Internet standard for a LAN to use one set of IP addresses for internal traffic and a second set of IP addresses for external

traffic.

port

On a computer or other electronic device, a port is a socket or plug used to physically connect it to the network or to other devices.

I

PPPoE

Point-to-Point Protocol over Ethernet specification for connecting to the Internet with DSL modems.

RJ-11

The most common type of connector for household or office phones.

RJ-45

The most common type of connector for Ethernet networks.

TCP/IP

Transmission Control Protocol/Internet Protocol is a set of protocols that provides rules for communication between networks.

upstream

In a cable data or DSL network, upstream describes the direction of data sent from your computer to the Internet.

VoIP

Voice over Internet Protocol is a method to exchange voice, fax, and other information over the Internet. Voice and fax have

traditionally been carried over telephone lines using a dedicated circuit for each line. VoIP enables calls to travel as discrete data

packets on shared lines.

VoIP provider

The company from which you purchase VoIP telephone service. It may be different from your broadband service provider.

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Software License and Warranty

Motorola, Inc., Broadband Communications Sector (“Motorola”)

Cable Data Division

101 Tournament Drive

Horsham, PA 19044

License

IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER

SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING

THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF

THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO

YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.

IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE

SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR

POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE

MAY BE

, FOR A FULL REFUND.

BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE

PROVISIONS OF THIS LICENSE AGREEMENT

.

The Software includes associated media, any printed materials, and any “on-line” or electronic documentation.

Software provided by 3

rd

parties may be subject to separate end-user

license agreements from the manufacturers of such Software.

The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3

rd

party licensors retain the ownership of the Software.

You may:

USE the Software only in connection with the operation of the Product.

TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you

transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred.

TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.

You may not:

(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above.

(2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including

but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any copyright notices or startup message

contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws.

The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction,

operation or maintenance of any

nuclear facility. MOTOROLA AND ITS 3

rd

PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND

WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.

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