B

Configuring the Gateway • Starting the Gateway Configuration Manager

SVG2501 Series Wireless Voice Gateway • User Guide

17

550885-001-a

Menu Options

The SVG2501 Configuration Manager Menu Options are displayed along the top of the

SVG2501 Configuration Manager screen. When a menu option is selected, a top-level

page for that option is displayed.

SVG2501 Configuration Manager Menu

Menu Options

Function

Status

Provides information about the SVG2501 hardware and software,

MAC address, gateway IP address, serial number, and related

information.

You can also monitor your cable system connection.

Additional pages provide diagnostic tools and allow you to change

your SVG2501 user name and password.

Basic

Views and configures SVG2501 IP-related configuration data,

including Network Configuration, WAN Connection Type, DHCP,

and DDNS.

The Backup option allows you to save your SVG2501 configuration

on your computer.

Advanced

Configures and monitors how the SVG2501 routes IP traffic.

Firewall

Configures and monitors the SVG2501 firewall.

Parental Control

Configures and monitors the SVG2501 parental control feature.

Wireless

Configures and monitors SVG2501 wireless networking features.

VPN

Configures and monitors SVG2501 operation with a VPN.

MTA

Monitors the telephone features of the SVG2501.

B

Configuring the Gateway • Changing the Default Username and Password

SVG2501 Series Wireless Voice Gateway • User Guide

18

550885-001-a

Menu Options

Function

Battery

Provides the current status information about the backup battery, if

installed.

Logout

Closes the SVG2501 Configuration Manager.

Changing the Default Username and Password

From the

Status

menu, select

Security

. Complete each field and then click

Apply

to

save your changes.

•

All entries are case-sensitive.

•

For Password Change Username, type a new username.

•

For Current Username Password, type the old password.

•

Make sure

No

is selected for Restore Factory Defaults.

Note

: Do not run

Restore Factory Defaults

to change the Username Password.

Restoring the Default Username and Password

1.

From the

Status menu, select

Security

.

2.

Select

Yes

under Restore Factory Defaults.

3.

Click

Apply

to reset the default username and password.

4.

Log in again using the defaults.

WARNING

: If you run

Restore Factory Defaults

, you will lose additional custom

configuration settings including your Parental Controls, Firewall, and Advanced settings.

B

Configuring the Gateway • Saving Your Gateway Configuration

SVG2501 Series Wireless Voice Gateway • User Guide

19

550885-001-a

Saving Your Gateway Configuration

You can save the current gateway settings on your computer.

1.

From the

Basic menu, select

Backup

.

2.

Click

Backup

and then click

OK

.

3.

Click

Save.

4.

Select the gateway configuration file — use the default,

GatewaySettings.bin

, or

select another file name.

5.

Click

Save

.

Restoring Your Gateway Configuration

You can restore previously saved gateway settings on your computer.

1.

From the Basic menu, select

Backup

.

2.

To restore your previously saved gateway configuration, click

Restore

and then click

OK

to reboot the gateway.

– or -

To select a different gateway configuration, click

Browse

to locate the file and then

click

Open

.

Click

Restore

and then click

OK

to reboot the gateway.

Retrieving Help

Help information is available for any menu option. It provides brief field descriptions for

each menu option page. To retrieve help, click

help

on that page.

Exiting the Gateway Configuration Manager

•

Click

Logout

on the SVG2501 Menu bar.

B

Troubleshooting • Solutions

SVG2501 Series Wireless Voice Gateway • User Guide

20

550885-001-a

A

Troubleshooting

If the solutions listed here do not solve your problem, contact your service provider.

Before calling your service provider, try pressing the Reset button on the rear panel of

the SVG2501.

Note

: Press

RESET

on the rear panel to restore the default settings. You will lose your

custom configuration settings, including Parental Control, Firewall, and Advanced

settings.

Resetting the SVG2501 may take 5- to 30 minutes. Your service provider may ask for the

status of the lights as described in

Front Panel LEDs and Error Conditions

.

Solutions

Table 2 – Troubleshooting Solutions

Gateway Problem

Possible Solution

Power LED is off

•

Check that the SVG2501 is properly plugged into the electrical

outlet.

•

Check that the electrical outlet is working.

•

Press the

RESET

button on the rear panel.

Cannot send or

receive data

•

On the front panel, note the status of the LEDs and refer to

Front

Panel LEDs and Error Conditions

to identify the error. If you have

cable TV, check that the TV is working and the picture is clear. If

you cannot receive regular TV channels, the data service will not

function.

•

Check the coaxial cable at the SVG2501 and wall outlet.

Hand-tighten if necessary.

•

Check the IP address. Follow the steps for

verifying the IP

address

for your system. Call your service provider if you need an

IP address.

•

Check that the Ethernet (or USB) cable is properly connected to

the SVG2501 and the computer.

•

If a device is connected via the Ethernet port, check the ONLINE

LED to verify connectivity.

B

Troubleshooting • Front Panel LEDs and Error Conditions

SVG2501 Series Wireless Voice Gateway • User Guide

21

550885-001-a

Gateway Problem

Possible Solution

Wireless client(s)

cannot send or receive

data

•

Perform the first four checks in “Cannot send or receive data.”

•

Check the Security Mode setting on the Wireless Primary

Network Page:

−

If you enabled WPA and configured a passphrase on the

SVG2501, be sure each affected wireless client has the

identical passphrase. If this does not solve the problem, check

whether the wireless client supports WPA.

−

If you enabled WEP and configured a key on the SVG2501, be

sure each affected wireless client has the identical WEP key. If

this does not solve the problem, check whether the client’s

wireless adapter supports the type of WEP key configured on

the SVG2501.

−

To temporarily eliminate the Security Mode as a potential

issue, disable security.

•

After resolving your problem, be sure to re-enable wireless

security.

•

On the Wireless Access Control Page, be sure the MAC address

for each affected wireless client is correctly listed.

Slow wireless

transmission speed

with WPA enabled

•

On the Wireless Primary Network Page, check whether the WPA

Encryption type is TKIP.

•

If all of your wireless clients support AES, change the WPA

Encryption to AES.

Front Panel LEDs and Error Conditions

The SVG2501 front panel LEDs provide status information for the following error

conditions:

Table 3 – Front Panel LEDs and Error Conditions

LED

Status

If, During Startup:

If, During Normal Operation:

POWER

OFF

SVG2501 is not properly plugged

into the power outlet

The SVG2501 is unplugged

RECEIVE

FLASHING

Downstream receive channel

cannot be acquired

The downstream channel is lost

SEND

FLASHING

Upstream send channel cannot

be acquired

The upstream channel is lost

ONLINE

FLASHING

IP registration is unsuccessful

The IP registration is lost