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Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide

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Contents

Safety and Regulatory Information

Introduction

Inside the Box

..................................................................................................................................

1

Minimum System Requirements

....................................................................................................

2

Contact Information

.........................................................................................................................

2

Product Overview

Front Panel Overview

......................................................................................................................

3

Rear Panel Overview

.......................................................................................................................

4

MAC Label Overview

......................................................................................................................

5

Installing the Modem

Cabling the SBG941

........................................................................................................................

6

Cabling the SBG941U

......................................................................................................................

7

Connecting to the Internet

..............................................................................................................

8

Configuring TCP/IP in Windows XP

..........................................................................................

8

Configuring TCP/IP in Windows Vista

.......................................................................................

9

Verifying the IP Address in Windows XP

................................................................................

10

Verifying the IP Address in Windows Vista

.............................................................................

10

Renewing Your IP Address in Windows XP or Windows Vista

..............................................

11

Setting Up a Wi-Fi Network

...........................................................................................................

11

Wall Mounting the Modem

...........................................................................................................

11

Wall Mounting Template

.........................................................................................................

12

Basic Configuration

Starting the SBG941 Configuration Manager (CMGR)

..................................................................

14

Changing the SBG941 Default Password

......................................................................................

15

SBG941 Menu Options Bar

...........................................................................................................

16

Getting Help

...................................................................................................................................

17

Gaming Configuration Guidelines

..................................................................................................

18

Configuring the Firewall for Gaming

.......................................................................................

18

Configuring Port Triggers

........................................................................................................

18

Configuring a Gaming DMZ Host

............................................................................................

18

Exiting the SBG941 Configuration Manager

..................................................................................

19

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Status Pages

Status Software Page

....................................................................................................................

20

Status Connection Page

................................................................................................................

21

Status Security Page

.....................................................................................................................

22

Status Diagnostics Page

................................................................................................................

23

Ping Utility

...............................................................................................................................

23

Traceroute Utility

.....................................................................................................................

24

Status Event Log Page

..................................................................................................................

25

Status Configuration Page

.............................................................................................................

25

Basic Pages

Basic Setup Page

...........................................................................................................................

26

Basic DHCP Page

..........................................................................................................................

28

Basic DDNS Page

..........................................................................................................................

29

Basic Backup Page

........................................................................................................................

30

Restoring Your SBG941 Configuration

....................................................................................

30

Backing Up Your SBG941 Configuration

.................................................................................

30

Advanced Pages

Advanced Options Page

................................................................................................................

31

Advanced IP Filtering Page

............................................................................................................

33

Advanced MAC Filtering Page

.......................................................................................................

34

Setting a MAC Address Filter

.................................................................................................

34

Advanced Port Filtering Page

........................................................................................................

35

Advanced Port Forwarding Page

...................................................................................................

36

Advanced Port Triggers Page

........................................................................................................

37

Advanced DMZ Host Page

............................................................................................................

38

Setting Up the DMZ Host

.......................................................................................................

38

Advanced Routing Information Protocol Setup Page

....................................................................

39

Firewall Pages

Firewall Web Content Filter Page

..................................................................................................

42

Firewall Local Log Page

.................................................................................................................

43

Firewall Remote Log Page

............................................................................................................

44

Parental Control Pages

Parental Control User Setup Page

.................................................................................................

45

Parental Control Basic Setup Page

................................................................................................

47

Parental Control Time of Day Access Policy Page

........................................................................

48

Parental Control Event Log Page

...................................................................................................

49

Wireless Pages

Wireless 802.11 Radio Page

..........................................................................................................

50

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Wireless 802.11 Primary Network Page

.......................................................................................

51

Wireless 802.11 Guest Network Page

..........................................................................................

54

Wireless 802.11 Advanced Page

...................................................................................................

56

Wireless 802.11 Access Control Page

..........................................................................................

58

Wireless 802.11 Wi-Fi Multimedia Page

.......................................................................................

59

Wireless 802.11 Bridging Page

.....................................................................................................

61

Setting Up Your Wireless LAN

......................................................................................................

62

Encrypting Wireless LAN Transmissions

................................................................................

62

Installing Wireless Clients

.............................................................................................................

63

Configuring a Wireless Client for WPA

...................................................................................

63

Configuring a Wireless Client for WEP

...................................................................................

64

Configuring a Wireless Client with the Network Name (SSID)

...............................................

64

Troubleshooting

Solutions

........................................................................................................................................

65

Front Panel LEDs and Error Conditions

.........................................................................................

66

Software License & Warranty

Software License

...........................................................................................................................

67

Warranty Information

.....................................................................................................................

68

Tables

Table 1 – SBG941 LED Activity During Startup

...............................................................................

7

Table 2 – Troubleshooting Solutions

..............................................................................................

65

Table 3 – Front Panel LEDs and Error Conditions

..........................................................................

66

Figures

Figure 1 – Cabling the SBG941

........................................................................................................

6

Figure 2 – Cabling the SBG941U

.....................................................................................................

8

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Introduction • Inside the Box

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1

Introduction

The Motorola SBG941 Wireless Cable Modem Gateway can be used in households with

one or more computers capable of wireless and/or wired connectivity.

This guide provides product overview and setup information for the SBG941. It also

provides instructions for installing the cable modem and configuring the wireless,

Ethernet, router, DHCP, and security settings.

Note:

All references to the SBG941 used throughout this guide also apply to the

SBG941U, SBG941E, and SBG941UE, unless noted otherwise. All SBG941U references

also apply to the SBG941UE unless noted otherwise.

Inside the Box

Before installing the SBG941, verify that the following items are included in the box. If

you obtained the modem from your service provider, some of the included items may be

different.

Item

Description

Power supply

Provides power via an AC electrical outlet

10/100Base-T Ethernet cable

Standard Cat 5, or higher, cable for connecting to

the network

Software License &

Regulatory Card

Contains software license, warranty, and safety

information for the SBG941

SBG941U Installation CD-

ROM

Contains the SBG941U Installation Assistant, and

this user guide

Included with SBG941U models only.

SBG941 Install Sheet

Provides basic information for setting up the

SBG941

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Introduction • Minimum System Requirements

Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide

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You will need a 75-ohm coaxial cable with F-type connectors to connect the SBG941 to

the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5 to

900 MHz RF splitter and two additional coaxial cables to use the TV and SBG941.

Note

: This product is also designed for IT power systems with phase to phase voltage

230VAC input.

Minimum System Requirements

The SBG941 is compatible with the following operating systems:

•

Windows XP Service Pack 2 or later

•

Windows Vista Service Pack 1 or later

•

MAC 10.4

Contact Information

For information about Motorola consumer cable products, education, and support, visit

the Motorola support website at:

9

http://broadband.motorola.com/consumers/support