Safety and Regulatory Information

SBG6782-AC Wireless Cable Modem & Router

•

User Guide

iv

365-095-23865 x.1

•

The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).

Restrictions on the Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible

representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to

other devices or services is perceived or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are

encouraged to ask for authorization to use the device prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices

included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the

manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the

responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations

that may arise from failing to comply with these guidelines.

Note

: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

SECURITY WARNING

: This device allows you to create a wireless network. Wireless network connections may be accessible

by unauthorized users. For more information on how to protect your network, see

Change the Default Username and Password

in

this guide for instructions or visit the Motorola website.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on a Motorola product, do not dispose of the product with residential or

commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions,

such as the European Union, have set up systems to collect and recycle electrical and electronic waste

items. Contact your local authorities for information about practices established for your region. If

collection systems are not available, call ARRIS Customer Service at

1-877-466-8646

for assistance.

Contents

SBG6782-AC Wireless Cable Modem & Router

•

User Guide

v

365-095-23865 x.1

Contents

Safety and Regulatory Information

............................................................................................................

i

Tables

..........................................................................................................................................................

vi

Figures

........................................................................................................................................................

vii

Getting Started

...........................................................................................................................................

1

Introduction

...................................................................................................................................................

1

In the Box

......................................................................................................................................................

1

Additional Items You May Need

.............................................................................................................

2

System Requirements

..................................................................................................................................

2

Contact Information

......................................................................................................................................

2

Product Overview

.......................................................................................................................................

3

Front Panel

....................................................................................................................................................

3

Wi-Fi Protected Setup (WPS)

.................................................................................................................

4

Rear Panel

.....................................................................................................................................................

5

Gateway Label

..............................................................................................................................................

5

Installing Your Gateway

.............................................................................................................................

6

Connect the Gateway to Your Computer

......................................................................................................

6

Test the Gateway Connections

.....................................................................................................................

7

Connect Your MoCA-Enabled Devices

.........................................................................................................

7

Setting Up an Internet Connection

...........................................................................................................

8

Configure Your IP Address

............................................................................................................................

8

Verify & Renew Your IP Address

................................................................................................................

11

Setting Up a Wireless Network Connection

..........................................................................................

12

Launch the Quick Start Wizard to Set Up Your Wireless Network

.............................................................

12

Manually Set Up a Wireless Network on Your Computer

..........................................................................

13

Connect Your WPS-Enabled Devices

..........................................................................................................

14

Test Your Wireless Network Connection

....................................................................................................

14

Managing Your Gateway and Connected Networks

............................................................................

15

Start the Gateway Web Manager

...............................................................................................................

15

Gateway Web Manager Menu Options

...............................................................................................

16

Get Help

......................................................................................................................................................

17

View the Gateway Product Information

......................................................................................................

19

View the Gateway Status

............................................................................................................................

19

Back Up Your Gateway Settings

.................................................................................................................

20

Restore Your Gateway Settings

..................................................................................................................

21

Reset to Factory Defaults

...........................................................................................................................

21

Exit the SBG6782-AC Web Manager

..........................................................................................................

22

Configuring Your MoCA Network

...........................................................................................................

23

Set Up Your MoCA Network

.......................................................................................................................

23

Protecting & Monitoring Your Wireless Network

.................................................................................

25

Tables

SBG6782-AC Wireless Cable Modem & Router

•

User Guide

vi

365-095-23865 x.1

Prevent Unauthorized Access

.....................................................................................................................

25

Change the Default User Name and Password

..........................................................................................

25

Set Up Firewall Protection

..........................................................................................................................

27

Set Up Parental Controls

.............................................................................................................................

27

Set Up Port Triggers

....................................................................................................................................

29

Set Up the DMZ Host

.................................................................................................................................

30

Store Remote Firewall Logs

........................................................................................................................

31

Troubleshooting Tips

................................................................................................................................

32

Solutions

......................................................................................................................................................

32

Front Panel LED Icons and Error Conditions

...............................................................................................

33

Gateway Configuration Screen Definitions

............................................................................................

34

Basic Screens

..............................................................................................................................................

34

Setup

....................................................................................................................................................

34

DHCP

....................................................................................................................................................

36

DDNS

....................................................................................................................................................

37

Backup and Restore

.............................................................................................................................

38

MoCA

....................................................................................................................................................

38

Firewall Screens

..........................................................................................................................................

40

Protection Level

....................................................................................................................................

40

Parental Control

....................................................................................................................................

42

Local Log

..............................................................................................................................................

43

Remote Log

..........................................................................................................................................

44

Warranty Information

...............................................................................................................................

46

Tables

Table 1 – SBG6782-AC Package Contents

....................................................................................................

1

Table 2 – SBG6782-AC Front Panel LED Icons

.............................................................................................

3

Table 3 – SBG6782-AC Rear Panel Ports & Connectors

...............................................................................

5

Table 4 – SBG6782-AC Web Manager Main Menu Options

.......................................................................

16

Table 5 – Troubleshooting Solutions

...........................................................................................................

32

Table 6 – Front Panel LED Icons and Error Conditions

...............................................................................

33

Table 7 – Basic Setup Screen-Field Descriptions

........................................................................................

35

Table 8 – Basic DHCP Screen-Field Descriptions

.......................................................................................

36

Table 9 – Basic DDNS Screen-Field Descriptions

.......................................................................................

37

Table 10 – Basic Backup & Restore-Field Descriptions

..............................................................................

38

Table 11 – Basic MoCA Screen-Field Descriptions

.....................................................................................

39

Table 12 – Firewall Protection Level Screen-Field Descriptions

.................................................................

41

Table 13 – Firewall Parental Control-Field Descriptions

..............................................................................

42

Table 14 – Firewall Local Log Screen-Field Descriptions

............................................................................

44

Figures

SBG6782-AC Wireless Cable Modem & Router

•

User Guide

vii

365-095-23865 x.1

Table 15 – Firewall Remote Log Screen-Field Descriptions

.......................................................................

45

Figures

Figure 1 – SBG6782-AC Front View

..............................................................................................................

3

Figure 2 – SBG6782-AC Rear View

...............................................................................................................

5

Figure 3 – SBG6782-AC Connection Diagram

...............................................................................................

6

Figure 4 – SBG6782-AC Quick Start Wizard Screen

...................................................................................

13

Figure 5 – Quick Start Wizard Opening Screen

...........................................................................................

15

Figure 6 – SBG6782-AC Web Manager Main Menu Buttons

.....................................................................

16

Figure 7 – SBG6782-AC Web Manager Main Menu Links

.........................................................................

16

Figure 8 – Help Overview Screen

...............................................................................................................

17

Figure 9 – Help About Screen

.....................................................................................................................

18

Figure 10 – SBG6782-AC Status – Product Information Screen

.................................................................

19

Figure 11 – SBG6782-AC Status Connection Screen

.................................................................................

20

Figure 12 – SBG6782-AC Backup and Restore Screen

...............................................................................

20

Figure 13 – Restore Factory Defaults

.........................................................................................................

22

Figure 14 – MoCA Configuration and Status Screen

..................................................................................

23

Figure 15 – Change Username

....................................................................................................................

26

Figure 16 – Change User Password

............................................................................................................

26

Figure 17 – Firewall Protection Level Screen

..............................................................................................

27

Figure 18 – Parental Control-Change Time Zone Screen

............................................................................

28

Figure 19 – Firewall Parental Control Screen

..............................................................................................

28

Figure 20 – Advanced Port Triggers Screen

................................................................................................

29

Figure 21 – Advanced DMZ Host Screen

....................................................................................................

30

Figure 22 – Firewall Remote Log Screen

....................................................................................................

31

Figure 23 – Basic Setup Screen

..................................................................................................................

34

Figure 24 – Basic DHCP Screen

..................................................................................................................

36

Figure 25 – Basic DDNS Screen

.................................................................................................................

37

Figure 26 – Basic Backup & Restore Screen

..............................................................................................

38

Figure 27 – Basic MoCA Configuration and Status Screen

.........................................................................

38

Figure 28 – Firewall Protection Level Screen

..............................................................................................

41

Figure 29 – Firewall Parental Control Screen

..............................................................................................

42

Figure 30 – Firewall Local Log Screen

........................................................................................................

43

Figure 31 – Firewall Remote Log Screen

....................................................................................................

45

Getting Started

SBG6782-AC Wireless Cable Modem & Router

•

User Guide

1

365-095-23865 x.1

Getting Started

Introduction

Welcome to the next generation of ultra high-speed Wi-Fi gateways. Your new Motorola

SURFboard

®

eXtreme SBG6782-AC Wireless Cable Modem & Router with MoCA

®

(Multimedia

over Coax) provides a home network with wireless high-speed data and multimedia service

access. With built-in MoCA technology, the SBG6782-AC also provides high-speed Internet

access to multiple MoCA-enabled devices using the existing coaxial cable connection in your

home. You can also expand your MoCA home network using the Motorola SBM1000 Video

Adapter Kit, sold separately. The SBG6782-AC includes a Wi-Fi Pairing option for quick and easy

connections for your wireless devices.

This guide provides instructions for installing and configuring the SBG6782-AC gateway, setting

up a secure wireless network connection, and managing your gateway and network

configurations.

In the Box

Before installing your new wireless cable modem gateway, check that the following items are

included in the box

.

If any items are missing, please call ARRIS SURFboard Technical Support at

1-877-466-8646

.

Table 1 – SBG6782-AC Package Contents

ITEM

DESCRIPTION

SBG6782-AC Wireless

Gateway

Wireless high-speed cable modem and router

with MoCA

Power Cord

Provides power to the gateway through an

electrical outlet connection

Ethernet Cable

Standard Cat 5 or higher cable for connecting

to the network

Software License &

Regulatory Card

Contains software license, warranty, and

safety information for the gateway

1