B

Monitoring Your Modem • Restoring Your Modem Settings

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Restoring Your Modem Settings

You can reset your SB6121 modem configuration to the factory default settings.

1.

Select

Configuration

from the menu bar.

2.

Click

Reset All Defaults

.

WARNING

: This will delete your existing modem configuration settings.

B

Troubleshooting • Solutions

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A

Troubleshooting

If the solutions listed here do not solve your problem, contact your service provider.

You may have to reset the SB6121 modem configuration to its original factory settings if

the cable modem is not functioning properly.

Your service provider may ask for the status of the icon lights as described in

Front Panel

Icons and Error Conditions

.

Solutions

Table 1 – Troubleshooting Solutions

MODEM PROBLEM

POSSIBLE SOLUTION

Power Icon is OFF

•

Check that the SB6121 is properly plugged into the

electrical wall outlet.

•

Check that the electrical outlet is working.

•

Check that the Energy Conservation switch

is ON

(pushed in).

Cannot Send or

Receive Data

•

On the front panel, note the status of the icons and refer

to

Front Panel Icons and Error Conditions

to identify the

error.

•

If you have cable television, check your television to

ensure your cable service is operating properly.

•

Check the coaxial cable connection at the SB6121 and

cable wall outlet. Hand-tighten if necessary.

•

Check the IP address. Follow the steps for verifying the IP

address for your system described in

Configuring TCP/IP

.

Call your service provider if you need an IP address.

•

Check that the Ethernet cable is properly connected to the

SB6121 and the computer.

•

If a device is connected via the Ethernet port, check that

the ONLINE icon is ON to verify connectivity.

•

Call your service provider for further assistance.

B

Troubleshooting • Front Panel Icons and Error Conditions

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Front Panel Icons and Error Conditions

The SB6121 front panel icons provide status information for the following error

conditions:

Table 2 – Front Panel Icons and Error Conditions

ICON

STATUS

IF, DURING STARTUP:

IF, DURING NORMAL

OPERATION:

OFF

SB6121 is not properly plugged

into the power outlet

SB6121 is unplugged or the

Energy Conservation switch is

OFF

FLASHING

Downstream receive channel

cannot be acquired

Downstream channel is lost

FLASHING

Upstream send channel cannot

be acquired

Upstream channel is lost

FLASHING

IP registration is unsuccessful

IP registration is lost

OFF

No connected device is

detected

Device is disconnected

B

Software License & Warranty • Software License

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B

Software License & Warranty

SURFboard SB6121 DOCSIS 3.0 Cable Modem

Motorola, Inc.

Home & Networks Mobility Solutions Business (“Motorola”)

101 Tournament Drive

Horsham, PA

19044

Software License

IMPORTANT

: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD

OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION

(“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING THE

CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE

YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A

LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND

TO ANY SUBSEQUENT USER OF THIS SOFTWARE.

IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II)

RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL

COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF

PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE

SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.

The Software includes associated media, any printed materials, and any “on-line” or electronic documentation.

Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of

such Software.

The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for

personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the

Software.

You may

:

USE the Software only in connection with the operation of the Product.

TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only

if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time

transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not

transferred.

TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.

You may not

:

(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other

person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with

the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the

Software, including but not limited to, modifying the Software to make it operate on non-compatible hardware. (4)

Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software

programs or documentation. (5) Export the Software or the Product components in violation of any United States export

laws.

B

Software License & Warranty • Warranty Information

SB6121 DOCSIS 3.0® Cable Modem • Installation Guide

19

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The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft

communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3RD

PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT

AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.

Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other

intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall

at all times remain with Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under

this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text

incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws

and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction,

distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is

strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights

under United States copyright law.

This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of

Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if

you fail to comply with the terms of this License.

Motorola is not responsible for any third party software provided as a bundled application, or otherwise, with the

Software.

U.S. GOVERNMENT RESTRICTED RIGHTS

The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the

Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer

Software clause at 52.227-7013. The contractor/manufacturer is Motorola, Inc., Home & Networks Mobility Solutions

Business, 101 Tournament Drive, Horsham, PA

19044.

Warranty Information

SURFboard SB6121 DOCSIS 3.0 Cable Modem

Home & Networks Mobility (“Motorola”)

What is my limited warranty? A limited warranty for this Product (including Software) is provided by Motorola to your

distributor, cable operator, or Internet service provider, as applicable. Please contact your cable operator or Internet

service provider (“Service Provider”) for details. Motorola does not warrant that any Software will perform error-free or

without bugs. Motorola’s warranty shall not apply: (i) to any Product subjected to accident, misuse, neglect, alteration,

Acts of God, improper handling, improper transport, improper storage, improper use or application, improper

installation, improper testing, or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal

wear and tear under ordinary use, and do not affect the performance or use of the Product. Motorola’s warranty applies

only to a Product that is manufactured by Motorola and identified by Motorola-owned trademarks, trade names, or

product identification logos affixed to the Product. MOTOROLA DOES NOT WARRANT THIS PRODUCT DIRECTLY TO

YOU, THE END USER. EXCEPT AS DESCRIBED IN THIS SECTION “WARRANTY INFORMATION,” THERE ARE NO

WARRANTIES OR REPRESENTATIONS OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED, OR

STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, OR WARRANTY AGAINST INFRINGEMENT. MOTOROLA IS NOT RESPONSIBLE FOR, AND

PROVIDES “AS IS,” ANY SOFTWARE SUPPLIED BY 3RD PARTIES.

What additional provisions should I be aware of? Because it is impossible for Motorola to know the purposes for which

you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection

of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive

a Product that you can use and enjoy, Motorola does not warrant that the functions of the Product will meet your

requirements or that the operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE

FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR

HARDWARE.