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SB5100 Series Cable Modem User Guide

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Introduction

Before You Begin

Installation & Configuration

FAQ

Precautions

Postpone cable modem installation until there is no risk of thunderstorm or lightning

activity in the area.

To avoid damaging the cable modem with static electricity:

•

Always first connect the coaxial cable to the grounded cable TV wall outlet.

•

Before you connect or disconnect the USB or Ethernet cable from your cable

modem or PC, always touch the coaxial cable connector on the cable modem to

release any static charges.

To prevent overheating the cable modem, do not block the ventilation holes on its sides.

Do not open the cable modem. Refer all service to your cable service provider.

Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar

chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.

+12VDC

Always make the wall

connection first.

To avoid damaging your cable

modem or PC with static electricity:

Before you connect or disconnect the USB or

Ethernet cable,

always touch the coaxial

cable connector on the cable modem

.

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Introduction

Before You Begin

Installation & Configuration

FAQ

Signing Up for Service

You must sign up with a cable service provider to access the Internet and other online

services.

To activate your service, call your local cable service provider.

To receive data service, you need to provide the

MAC address

printed on the bar code

label marked

CM HFC MAC ID

on the rear panel.

You can record it here:

00 : ______ : ______ : ______ : ______ : ______

You should ask your cable service provider the following questions:

•

Do you have any special system requirements?

•

When can I begin to use my cable modem?

•

Are there any files I need to

download

after I am connected?

•

Do I need a user name or password to access the Internet or use e-mail?

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Introduction

Before You Begin

Installation & Configuration

FAQ

Computer System Requirements

Your SURFboard cable modem is compatible with Microsoft Windows

®

, Macintosh

®

, and

UNIX

®

computers.

Ethernet Card

You can use the Ethernet connection with any Windows, Macintosh, or UNIX computer

equipped with a 10Base-T or 10/100Base-T Ethernet card.

Windows

®

95, UNIX, or Macintosh computers must use the Ethernet connection.

If you use an Ethernet card, it must be installed in your computer before you install the

cable modem.

If it is not installed, follow the installation instructions provided with your

Ethernet card.

USB Connection

You can use the USB connection with any PC running Windows

®

98, Windows

®

2000,

Windows Me

®

, or Windows XP

™

that has a USB interface. The USB connection requires

special USB driver software that is supplied on the

SURFboard Cable Modem

CD-ROM.

You can upgrade the USB drivers from the Internet. For information, check our website

.

You can use any web browser such as Microsoft

®

Internet Explorer or Netscape Navigator

®

with

your

SURFboard cable modem

.

For Microsoft Windows

®

computers, the

Installation Assistant application automatically

checks your system configuration.

Assistant from the Main Menu on

the

SURFboard Cable Modem

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Installation & Configuration

FAQ

Installation and Configuration Overview

To install and configure your cable modem for a single PC running Microsoft Windows,

Assistant.

Otherwise, to install and configure your cable modem:

1

Install the cables as described in

one

of:

•

“Cabling and Startup for a Single User”

on page 9

•

“Cabling for Multiple Users”

on page 40

2

If you are using the

USB

port

only

, go to

“Setting Up a USB Driver”

on page 11.

Ethernet users can skip this step.

3

Configure

TCP/IP

and verify the

IP address

for your computer following

one

of:

•

“Configuring TCP/IP”

on page 22

•

Your Macintosh or UNIX user manual

To connect a single PC running Microsoft Windows

to a SURFboard cable modem, we recommend

using the Installation Assistant application

Assistant from the

Main Menu on the

SURFboard Cable Modem

Assistant

automatically configures your cable modem.

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Introduction

Before You Begin

Installation & Configuration

FAQ

Cabling and Startup for a Single User

Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem

must find and lock on the appropriate channels for communications.

1

Be sure your computer is on and the cable modem is unplugged.

2

Connect one end of the coaxial cable to the cable outlet or splitter. Connect the

other end of the coaxial cable to the CABLE connector on the cable modem.

Hand-tighten the connectors to avoid damaging them.

3

Insert the

SURFboard Cable Modem

CD-ROM into your CD-ROM drive.

4

Plug the power cord into the +12VDC

connector on the cable modem and the

electrical outlet.

This turns the SURFboard cable modem on. You do not need to

unplug it when not in use.

5

Check that the lights on the cable modem front cycle through this sequence:

•

Power flashes during the self-test and changes to solid green when the self-test

is successfully complete.

•

Receive flashes while scanning for the receive (

downstream

) channel and

changes to solid green when it is connected.

•

Send flashes while scanning for the send (

upstream

) channel and changes to

solid green when it is connected.

•

Online flashes while the cable modem downloads configuration data and

changes to solid green when the download is complete.

+12VDC

SURFboard cable modem

To electrical

outlet (step 4)

To cable

outlet

(step 2)

Always connect coaxial cable to the wall outlet first.