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Using the Configuration Menu
37
Help > Help Menu
Click on
Help
at any time, for more information.
Page 42 / 52
38
Kyocera KR1 Mobile Router User Guide
6
Troubleshooting
This section provides an overview of common issues, and possible solutions for the installation and operation of the Kyocera
KR1 Mobile Router.
1.
I am unable to access the Configuration Menu when I use my computer to configure the router.
Why?
Note:
It is recommended that you use an Ethernet connection to configure the Kyocera KR1 Mobile Router.
Ensure that the
Ethernet LED
on the Kyocera KR1 Mobile Router is
ON
.
If the
LED
is not
ON
, check to see if the cable for the Ethernet connection is securely inserted.
Note:
Ensure that the
IP Address
is in the same range and subnet as the Kyocera KR1 Mobile Router.
The IP Address of the Kyocera KR1 Mobile Router is 192.168.0.1. All the computers on the network must have
a unique IP Address within the same range (e.g., 192.168.0.x). Any computers that have identical IP Addresses
will not be visible on the network. All computers must also have the same subnet mask (e.g., 255.255.255.0).
Do a
Ping test
to make sure that the Kyocera KR1 Mobile Router is responding.
Go to
Start > Run
. Type
cmd
. Press
Enter.
Type
A successful ping shows four replies.
Note:
If you have changed the
default
IP Address, ensure you ping the correct IP Address assigned to the Kyocera
KR1 Mobile Router.
Ensure that your Ethernet Adapter is working properly, and that all network drivers are installed properly.
Note:
The network adapter name displayed below is provided as an example. Network adapter names will vary
depending on your specific adapter. The installation steps listed below are applicable for all network adapters.
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Troubleshooting
39
1.
Go to
Start > My Computer > Properties
.
2.
Select
the
Hardware Tab
.
3. Click
Device Manager
.
4.
Double-click on
Network Adapters
.
5.
Right-click on
D-Link AirPlus DWL-G650 Wireless Cardbus
Adapter
, or
your specific network adapter
.
6. Select
Properties
to ensure that all drivers are installed properly.
7.
Look under
Device Status
to see if the device is
working properly.
8. Click
OK
.
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40
Kyocera KR1 Mobile Router User Guide
2.
My wireless client cannot access the Internet. What should I do?
Note:
Establish WiFi Connection. If you selected either
WEP
or
WPA-PSK
encryption, ensure encryption settings match your
WiFi settings. WiFi and encryption settings must match to ensure Kyocera KR1 Mobile Router Configuration Menu, and
Internet access. Please refer to your WiFi adapter documentation for additional information.
Ensure that the wireless client is associated and joined with the correct Access Point.
To check this connection, follow the steps below:
1.
Right-click
on the
Local Area Connection icon
in the taskbar.
2.
Select
View Available Wireless Networks
. The
Connect to Wireless Network
screen appears. Ensure you have
selected the correct available network.
Ensure the IP Address assigned to the wireless adapter is within the same IP Address range as the Access Point and gateway. The
Kyocera KR1 Mobile Router has an IP Address of
192.168.0.1.
Wireless adapters must have an IP Address in the same range
(e.g., 192.168.0.x). Although the subnet mask must be the same for all the computers on the network, no two devices may
have the same IP Address. Therefore, each device must have a unique IP Address.
To check the
IP Address
assigned to the wireless adapter, follow the steps below:
1.
Double-click
on the
Local Area Connection icon
in the taskbar.
2.
Select the
Support tab.
The
IP Address
will be displayed.
3.
What variables may cause my wireless products to lose reception?
The Kyocera KR1 Mobile Router will allow you to access your network from virtually anywhere in its coverage area, however, its
position within your environment will affect the wireless range
Note:
Please see “Installation Considerations” on page 5, for additional information.
4.
Why does my wireless connection keep dropping?
Antenna Orientation. Try different antenna orientations for the Kyocera KR1 Mobile Router.
Try to keep the antenna at least 6 inches away from the wall or other objects.
If you use 2.4GHz cordless phones, X-10 equipment, other home security systems, ceiling fans, or lights, your wireless
connection may degrade dramatically, or drop altogether.
Try changing the channel on the Kyocera KR1 Mobile Router, and your Access Point and Wireless adapter to a different
channel to avoid interference.
Keep your product away (at least 3-6 feet) from electrical devices that generate RF noise,
like microwaves, monitors, electric motors, etc.
5.
I am unable to achieve a wireless connection. Why?
Note:
An Ethernet connection is required to troubleshoot the Kyocera KR1 Mobile Router.
If you have enabled Encryption on the Kyocera KR1 Mobile Router, you must also enable encryption on all wireless clients in
order to establish a wireless connection.
For 802.11g, the encryption settings are: 64 or 128 bit. Ensure that the encryption bit level is the same for both the
Kyocera KR1 Mobile Router, and your Wireless Client.
Ensure that the SSID (Service Set Identifier) on the Kyocera KR1 Mobile Router and the Wireless Client are exactly the
same.
If they are not, your wireless connection will not be established.
Move the Kyocera KR1 Mobile Router and the wireless client into the same room, and then test the wireless
connection.
Disable all security settings such as
WEP
, and
MAC Address Control
.
Turn off the Kyocera KR1 Mobile Router and the client.
Turn the Kyocera KR1 Mobile Router back on again, and then turn on the client.
Ensure that all devices are set to
Infrastructure
mode.
Ensure that the LED indicators are indicating normal activity. If not, ensure that the AC power and Ethernet cables are
firmly connected.
Ensure that the IP Address, subnet mask, gateway and DNS settings are correctly entered for the network.
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Troubleshooting
41
If you are using 2.4GHz cordless phones, X-10 equipment, or other home security systems, ceiling fans, or lights, your
wireless connection may degrade dramatically, or drop altogether.
To avoid interference, change the Channel on the Kyocera KR1 Mobile Router, and all devices in your network.
Keep your product at least 3-6 feet away from electrical devices that generate RF noise. Examples include: microwaves,
monitors, electric motors, and so forth.
6.
I forgot my encryption key. What should I do?
If you forgot your encryption key, the WiFi card will be unable to establish a proper connection.
If an encryption key setting has been set for the Kyocera KR1 Mobile Router, it must also be set for the WiFi card that
will connect to the Kyocera KR1 Mobile Router.
To reset the encryption key(s), login to the Kyocera KR1 Mobile Router using a wired connection.
(Please refer to “Basic > Wireless (Security–No Encryption)” on page 9, for additional information).
7.
How do I reset my Kyocera KR1 Mobile Router to its factory default settings?
If other troubleshooting methods have failed, you may choose to
Reset
the Kyocera KR1 Mobile Router to its factory default
settings.
To hard-reset the Kyocera KR1 Mobile Router its factory
default
settings, follow the steps listed below:
1.
Ensure the Kyocera KR1 Mobile Router is powered on
2.
Locate the
Reset
button on the back of the Kyocera KR1 Mobile Router.
3.
Use a paper clip to press the
Reset
button.
4.
Hold for 10 seconds and then release.
5.
After the Kyocera KR1 Mobile Router reboots, it is reset to the factory
default
settings.
Note:
Please note that this process will take a few minutes.
Pressing the Reset Button
restores the KR1 to its
original factory
default
settings.

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