X P LO R N E T

H U B

U S E R G U I D E

Connect Directly to a Computer

*To connect to a wireless router, see next page.

Before you start:

Disconnect

your computer from the Xplornet Modem.

1

Plug one end of the yellow cable into the

LAN

port on the modem and

the other to the

WAN

port on the Xplornet Hub.

2

Using the other yellow cable, connect one end to the Xplornet Hub in

any of the four

LAN

ports and the other end to your

Computer

.

3

Connect your telephone by attaching one end of the grey RJ-11 cable

to the Xplornet Hub’s

Phone

port and the other end to your

telephone

base unit

.

±

Connect the small black power adapter cord into the Power port on

the Xplornet Hub and then plug the other end of the cord into a

120 volt household outlet.

5

Power on your Xplornet Hub by pressing the

On/Off

button on the

back of the unit.

Activate your service:

Go to

www.myxplornet.com

and enter your User Name and Password

to login.

For more help on setting up or activating your Xplornet Home Phone

service, visit

www.xplornet.com/support

.

7

1

2

3

5

4

Xplornet

Hub

Modem

Modems may vary

in appearance

X P LO R N E T

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U S E R G U I D E

Connect Directly to a Wireless Router

*To connect directly to a computer, see previous page.

Before you start:

Disconnect

your wireless router from the Xplornet Modem.

1

Plug one end of the yellow cable into the

LAN

port on the modem and

the other to the

WAN

port on the Xplornet Hub.

2

Using the other yellow cable, connect one end to the Xplornet Hub in

any of the four

LAN

ports and the other end to the

WAN

port on your

Wireless Router

.

²

Connect your telephone by attaching one end of the grey RJ-11 cable to

the Xplornet Hub’s

Phone

port and the other end to your

telephone

base unit

.

4

Connect the small black power adapter cord into the

Power

port on

the Xplornet Hub and then plug the other end of the cord into a

120 volt household outlet.

5

Power on your Xplornet Hub by pressing the

On/Off

button on the

back of the unit.

Activate your service:

Go to

www.myxplornet.com

and enter your User Name and Password

to login.

For more help on setting up or activating your Xplornet Home Phone

service, visit

www.xplornet.com/support

.

8

3

1

2

3

5

4

Xplornet

Hub

Router

Modem

Modems may vary

in appearance

X P LO R N E T

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U S E R G U I D E

Xplornet Home Phone Features

9

Voicemail Access

(Default Voicemail PIN: 1234)

Rings before Voicemail

Set number of rings to 4

Set number of rings to 5

Set number of rings to 6

Call Forwarding

Enable

Disable

Forward to voicemail when

busy / no answer

*98

*94

*95

*96

*72

*73

*90

Call ID Block

Single Call

Enable indefinitely

Last call return

Call waiting

Enable

Disable

*67

*81

*69

*57

*56

Features with Star (*) Codes

Home Phone N11 Services

Find Me

(simultaneous ring)

Direct your calls so that they ring your home phone, cell phone or other phones

at the same time

Follow Me

(sequential ring)

Direct your calls so that they ring your home phone, cell phone, or other phones

one after the other

All at the same time

Office

Phone

Mobile

Phone

Home

Phone

Goes to Voicemail,

then email

If no answer

Rings to:

Incoming Call

Goes to Voicemail,

then email

If no answer

Rings to:

Incoming Call

Office

Phone

Mobile

Phone

Home

Phone

You’ll never miss a call with Find Me / Follow Me feature

• Voicemail

• Call Display

• Call Waiting

• Caller ID Block

• Do Not Disturb

• Call Forwarding

• Call Return

• Call Screening

• 3-way Calling

• Voicemail to E-mail

• Online Self-Service

• E911 Support

• Find Me / Follow Me

411 – Information / Directory Assistance

Helps you find phone numbers and other contact information about businesses and people in your area

611 – Xplornet Direct Support

Helps you contact Xplornet directly and (like 911) will work even if Xplornet Home Phone is suspended

711 – TDD / TTY Services

Telecommunications Relay Service that helps those who are hearing impaired to converse with others

over the phone through an operator by translating from TDD to speech and vice versa

911 – E911 Emergency Services

Enhanced 911 service is routed through a call centre which validates your address prior to dispatching

emergency services

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10

Important 9-1-1 Emergency Services

9-1-1 emergency services operate differently on Voice Over Internet Protocol

(VoIP) phone systems as compared to traditional 9-1-1 services. With traditional

phone services, when you call 9-1-1, your call is sent directly to the nearest

emergency response centre. With VoIP phone service, your 9-1-1 call is forwarded

to a third-party service provider that will route your call to an emergency

response centre.

Because your call is routed through a third-party provider, you will need to

register your address upon activation of your service.

Xplornet will also provide the emergency response centre

with the service

address on your account, so please ensure that your information is correct and

and kept up-to-date.

If you move your VoIP phone between locations (for example, from your home

to your cottage), it is important that you inform the emergency operator of

your location and contact details any time you call 9-1-1.

If you do not inform

the emergency operator of your location, there is a risk of sending emergency

services to the wrong address.

Be prepared during any service interruption

Your VoIP phone service requires Internet connectivity, power (electricity), and

a current service subscription. In the event of a power, network, or Internet

outage (including congestion), or if your service is disconnected or suspended

due to non-payment or Seasonal Service arrangement, you may experience

a disruption or delay in your 9-1-1 service. We recommend that you keep

an alternative phone service (such as a mobile phone) available in case of

emergency.

Do not disconnect

In the event that you need to call 9-1-1, please do not disconnect your 9-1-1 call

unless you are instructed by an emergency dispatcher. If you are disconnected,

please call back immediately.

Inform other users

To ensure the safety of any users of your VoIP phone service, we strongly

recommend that you advise them of the nature and limitations of 9-1-1

emergency calls.

Limitations of liability

Please carefully read Xplornet’s terms of service related to 9-1-1 service detailed

at

About Xplornet

Headquartered in Woodstock, New Brunswick, Xplornet Communications

Inc. is Canada’s leading rural broadband provider. We believe everyone

should have access to the transformative benefits of broadband, so we make

our service available everywhere in Canada, including the hard-to-reach

places. We overcome the challenges of Canada’s vast geography through

our deployment of Canada’s first national 4G network, which leverages both

fixed-wireless towers on the ground and next-generation satellites in space.

Our customers live in the farthest reaches of the country and just outside

of major urban centres, and through our coast-to-coast network of local

dealers, we connect them to all that the Internet offers. Xplornet is high-

speed Internet – for all of Canada.

Xplornet connects you to what matters.