User Guide

Screen – Search Category

Once you find out the Web category for a specific Website, you can apply time-based controls

over that category.

•

I want to allow only Yahoo Messenger to my employee ‘A’, that too in the evening between

6 to 9. I also want to block any other chat messengers, what should I do?

You can customize application access for your employee. Please follow the steps given below:

1.

Log in to NetGenie with administrator credentials.

2.

Add

or Edit the user that has been created for your employee.

3.

Click Application List to edit application access settings.

Screen- Application Category List

4.

Expand Instant Messaging (IM) application category.

31

User Guide

Screen- Application List

5.

Click Yahoo Messenger to allow access. It will turn green.

Screen- Allow Application

6. Click

against Yahoo Messenger to apply time-based access and select the time slot

when you want her to access Yahoo messenger.

32

User Guide

Screen- Schedule based Application Access

7. Click

OK

to save the changes.

Screen- Customized Application Access

•

I am not able to access the Internet using my smartphone, why?

There can be several reasons for this. Please check the following things are configured properly:

1. Enable smartphone Wi-Fi

Please make sure that Wi-Fi is enabled in your smartphone.

2. Enable NetGenie WPS

Please check that WLAN/WPS LED of your NetGenie appliance has turned green which means

WPS is ON in your NetGenie appliance.

3. Correct Pass Key

Please make sure that you have entered correct pass key to access the NetGenie network. Look

for a sticker at the bottom of the appliance for pass key specific to your appliance.

33

User Guide

4. Enable UPnP

By default, UPnP is enabled in NetGenie.

1.

Log in to NetGenie with administrator credentials.

2. Go to

Security

→

UPnP

.

3.

Click checkbox against Enable UPnP, if it is disabled.

4. Click

Apply

.

Screen- Enable UPnP

5.

Single Window Supported Browser

There are chances that your smartphone may not support multi window browsers which means

you will first need to exit the authentication window in order to surf the Web.

If the problem persists, please contact NetGenie Customer Support Center for assistance.

•

I want to allow or block some websites for all users; do I need to individually configure this

setting for each and every user?

OR

•

Is there any way to allow/block websites globally?

No, you do not need to individually allow or block websites for each and every user.

1.

Log in to NetGenie with administrator credentials.

2. Go to

Internet Controls

→

Website Exceptions

to allow or block one or multiple

websites globally.

3. Click

to add or

to remove Website(s) in globally allowed or blocked list.

4.

Click Apply to save changes.

Screen- Website Exceptions

•

Does NetGenie allow access to uncategorized websites?

OR

•

How can I block the websites, which are not categorized by NetGenie?

By default, NetGenie allows access to those Websites, which are not categorized under

NetGenie’s Web filtering database. To block access to uncategorized Websites,

1.

Log in to NetGenie with administrator credentials.

34

User Guide

2. Go to

System

→

Overview.

Screen- Allow uncategorized Websites

3.

Uncheck the option to allow uncategorized websites.

Screen- Block uncategorized Websites

•

What if one of my employees forgets their password?

In such a scenario, you will have to reset the password for that employee.

1.

Log in to NetGenie with administrator credentials.

2. Go to

Internet Controls

and select the user for whom you want to reset the password.

3.

Specify new password and confirm.

4. Click

Apply

to save the changes.

•

I am a traveler and use USB modem to get Internet access; can NetGenie ensure me safe

Internet?

Yes, please refer to

Configure USB modem

section for details.

•

My ISP has given me an IP address, where do I need to specify the same in NetGenie?

35