CRADLEPOINT

MBR95 | USER MANUAL Firmware ver. 3.6.3

© 2011

CRADLEPOINT, INC.

PLEASE VISIT

HTTP://KNOWLEDGEBASE.CRADLEPOINT.COM/

FOR MORE HELP AND RESOURCES

PAGE 14

3.3

Common Problems

This section contains a list of some of the most common issues faced by users of the MBR95.

Please visit CradlePoint Knowledgebase at

for more help and answers to your

other questions.

3.3.1

Your USB Modem Does Not Work With the Router



If your USB data modem is not working with the router, check the list of supported devices at

to ensure you are using a supported device and carrier. The device you are

using must be supported on the carrier network providing your cellular service or it’s considered an unsupported

device, even if it is supported on another carrier’s network.



Sometimes a USB data modem needs to be updated or have other configurations set correctly in order to make a

connection through the router. If your USB Modem has not been updated recently, it is recommended that you do

so if it is having trouble connecting to the MBR95. Insert your USB data modem into your PC and access the

Internet using the software provided by your cellular carrier. Follow the directions provided to complete the update.

Once you have updated your USB data modem, reconnect the cellular device to your CradlePoint router and

connect to the Internet.



If you are using a 4G WiMAX modem you need to set the WiMAX Realm. This can be done on the administration

pages. Log in using the

hostname “

cp/

”

or IP address

“

”

in your browser. On page 3 of the First

Time Setup Wizard (go to

Getting Started

→

First Time Setup

), you can set the WiMAX Realm. Be sure to click

Apply

on page 4 to save the change.



Some wireless carriers provide more than one Access Point Name (APN) that a modem can connect to. If you wish

to specify the APN, this can be done on the administration pages. Log in using the

hostname “

cp/

”

or IP address

“

”

in your browser. Go to

Internet

→

Connection Manager

. In the

WAN Interfaces

section,

select your modem an

d click “

Edit

.”

Select the

SIM/APN Settings

tab. There is an Access Point Name field: Set

the APN and click

Submit

. Some APN examples are

isp.cingular

,

ecp.tmobile.com

, and

vpn.com

. The modem

must be removed and reinserted (or the router must be rebooted) for this change to take effect.

CRADLEPOINT

MBR95 | USER MANUAL Firmware ver. 3.6.3

© 2011

CRADLEPOINT, INC.

PLEASE VISIT

HTTP://KNOWLEDGEBASE.CRADLEPOINT.COM/

FOR MORE HELP AND RESOURCES

PAGE 15



If the above issues have been resolved and you can connect to the router but you cannot get Internet through it

using your modem, you may need to upgrade the router firmware. Use your computer (you may need to plug your

mod

em directly into your computer if you don’t have another way to access the

Internet) to download the latest

firmware for the router (go to

and scroll over

firmware

at the bottom of

the page). Then log in to the router administration pages and manually upload the firmware. Go to

System

Settings →

System Software

and click on “Manual Firmware Upload”.



If you are still unable to access the Internet after following the above directions, contact CradlePoint Technical

Support for further assistance.

CRADLEPOINT

MBR95 | USER MANUAL Firmware ver. 3.6.3

© 2011

CRADLEPOINT, INC.

PLEASE VISIT

HTTP://KNOWLEDGEBASE.CRADLEPOINT.COM/

FOR MORE HELP AND RESOURCES

PAGE 16

3.3.2

You are Connected to the Router but Cannot Connect to the Internet

The status LEDs of your router will give you an indication whether or not a proper connection is being made. See the LED

STATUS definitions below:

If the USB data modem LEDs are not illuminated, your modem is not connected and online. You may need to update

firmware. Refer to the previous section,

“

Your USB Modem Does Not Work With The Router

.”

If you are still not online after updating, call CradlePoint Technical Support for further assistance.

CRADLEPOINT

MBR95 | USER MANUAL Firmware ver. 3.6.3

© 2011

CRADLEPOINT, INC.

PLEASE VISIT

HTTP://KNOWLEDGEBASE.CRADLEPOINT.COM/

FOR MORE HELP AND RESOURCES

PAGE 17

3.3.3

Your MBR95 router gets an IP conflict when you plug it into your Cable or DSL modem.



If your Cable or DSL modem is not working with the router, check that there is not an IP conflict. Go to

Internet

→

Connection Manager

and find the Ethernet connection under WAN Interfaces.

If it says “IP conflict” you will need

to change the IP address of the MBR95 router from

“192.168.0.1”.

A suggested IP address is “192.168.10.1”

.



Change the IP address by going to

Network Settings→ WiFi / Local

Networks

. Find the IP address under “IP

Settings” and type the alternate IP address.

Click

Submit

to save the settings.

NOTE: To access the router administration pages after changing the IP address you will need to go to the new IP address in your Internet browser

instead of “

”.

You may continue to use “

cp/

” to access the router administration pages after this change.

If you are still unable to access the Internet after following the above directions, contact CradlePoint Technical Support for

further assistance.

CRADLEPOINT

MBR95 | USER MANUAL Firmware ver. 3.6.3

© 2011

CRADLEPOINT, INC.

PLEASE VISIT

HTTP://KNOWLEDGEBASE.CRADLEPOINT.COM/

FOR MORE HELP AND RESOURCES

PAGE 18

4

WEB INTERFACE -- ESSENTIALS

The MBR95 has a Web interface for configuration and administration of all features. The interface is organized with a

button for toggling between

Basic Mode

and

Advanced Mode

and 5 tabs at the top of the screen:



Getting Started



Status



Network Settings



Internet



System Settings

Click on any of the 5 tabs to open a dropdown menu with further options for the administration of the MBR95.