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Purpose

This guide covers the following product models:



DPC3828 DOCSIS Wireless Residential Gateway



EPC3828 DOCSIS Wireless Residential Gateway

All features described in this guide are standard to these models of

residential gateways unless otherwise noted. For the purpose of this

guide, whenever a feature or option applies to only a specific model,

the model number is specified. If a model number is not specified,

then the feature or option applies to both of the models.

e

This guide is written for the home subscriber.

nt Version

This is the first formal release of this document.

1

Chapter 1

Introducing the DOCSIS

Wireless Residential Gateway

In This Chapter



Introduction

..........................................................................................

2



What's In the Carton?

...........................................................................

3



Front Panel Description

.......................................................................

4



Back Panel Description

........................................................................

5

Chapter 1

Introducing the DOCSIS Wireless Residential Gateway

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OL-29159-01

Introduction

Your new Cisco

®

Model DPC3828 DOCSIS

®

3.0 or EPC3828 EuroDOCSIS™ Wireless

Residential Gateway meets industry standards for high-speed data connectivity.

This residential gateway delivers data and wired (Ethernet) or wireless gateway

capabilities to connect a variety of devices in the home or small office and support

high-speed data access and cost-effective voice services, all in one device.

This guide provides procedures and recommendations for installing, operating, and

troubleshooting your residential gateway for high-speed Internet service. Contact

your service provider for more information about subscribing to these services.

Your new residential gateway offers the following outstanding benefits and features:



Compliant with DOCSIS

and EuroDOCSIS 3.0, 2.0, and 1.x standards along with

PacketCable™ and EuroPacketCable™ specifications to deliver high-end

performance and reliability



High performance broadband Internet connectivity to energize your online

experience



Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity



802.11n Wireless Access Point



User configurable Parental Control blocks access to undesirable Internet sites



Advanced firewall technology deters hackers and protects the home network

from unauthorized access



Attractive compact design that allows for vertical, horizontal, or wall-mounted

operation



Color-coded interface ports and corresponding cables simplify installation and

setup



DOCSIS-5 compliant LED labeling and behavior provides a user and technician

friendly method to check operational status and act as a troubleshooting tool



Allows automatic software upgrades by your service provider

What's In the Carton?

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What's In the Carton?

When you receive your residential gateway, you should check the equipment and

accessories to verify that each item is in the carton and that each item is undamaged.

The carton contains the following items:

One DPC3828 or EPC3828 DOCSIS

Wireless Residential Gateway

One power adapter (models requiring

external power supply)

One Ethernet cable (May not be

provided with all products.)

One USB cable (Image may vary from

actual product. May not be provided

with all products.)

If any of these items are missing or damaged, please contact your service provider

for assistance.

Notes:



You need an optional cable signal splitter and additional standard RF coaxial

cables if you want to connect a VCR, a Digital Home Communications Terminal

(DHCT) or a set-top converter, or a TV to the same cable connection as your

residential gateway.



If your product supports telephone service, cables, and other equipment needed

for telephone service must be purchased separately. Contact your service

provider to inquire about the equipment and cables you need for telephone

service.

Chapter 1

Introducing the DOCSIS Wireless Residential Gateway

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Front Panel Description

The front panel of your residential gateway provides LED status indicators that

indicate how well and at what state your residential gateway is operating. See

Operation of Front Panel Indicators

(on page 17), for more information on front

panel LED status indicator functions.

1

POWER

—ON, power is applied to the residential gateway.

2

DS

—ON, the residential gateway is receiving data from the cable network.

3

US

—ON, the residential gateway is sending data to the cable network.

4

ONLINE

—ON, the residential gateway is registered on the network and fully

operational.

5

LINK

—ON, the Ethernet connection is operational. BLINKING indicates that

data is being transferred over the Ethernet connection. OFF indicates that the

Ethernet connection is not connected or has been disabled by the user.

6

USB

—ON, a device is connected to the USB port. BLINKING indicates that data

is being transferred over the USB connection.

7

WIRELESS ON/OFF

(Optional)—Press this button to activate and turn on the

Wireless feature. This feature allows users to transfer data over the wireless

connection. When the WIRELESS indicator is ON, it indicates that the Wireless

Access Point is operational. BLINKING indicates that data is being transferred

over the wireless connection. OFF indicates that the Wireless feature has been

disabled.

8

WIRELESS SETUP

—Press this button to activate the Wireless Setup feature.

This feature allows users to add new Wireless Protected Setup (WPS) compliant

wireless clients to the home network. When the SETUP indicator is OFF (normal

condition), it indicates that the wireless setup is not active. BLINKING indicates

the user has activated wireless setup to add new wireless clients on the wireless

network.

Back Panel Description

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Back Panel Description

The following illustration identifies the back panel components on the DPC3828 and

EPC3828 residential gateways. Descriptions for each component follow the

illustration.

Important:

Do not connect your PC to both the Ethernet and USB ports at the same

time. Your residential gateway will not function properly if both the Ethernet and

USB ports are connected to your PC at the same time.

1

ON/OFF SWITCH (Provided only on products that carry the CE mark)

—

Allows you to turn off the residential gateway without removing the power cord.

Turning the residential gateway off using this switch ensures that the unit is

consuming no energy.

2

POWER

—Connects the residential gateway to the AC power adapter that is

provided with your residential gateway.

Important:

Use only the power supply provided with your residential gateway.

3

USB (Optional for some models)

—Connects to selected devices. For models that

support USB, the default is one USB port.

4

ETHERNET

—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC

or your home network.

5

CABLE

—F-connector connects to an active cable signal from your service

provider.

6

RESET

—A momentary pressing (1-2 seconds) of this switch restarts (power

cycles) the device. Pressing and holding the switch for more than ten seconds

first causes a reset-to-factory-default of all settings and then restarts (power

cycles) the device.