Download the My BT app

Just go to bt.com/mybtapp/download

Or if you’ve got an Apple

®

or Android

®

smartphone, text

‘My BT’ to

81192

and we’ll send you a link to download it.

Go to

bt.com/mybt

or download the My BT app to

manage your account and products, online security

and BT Extras. So everything’s in one place.

Go to bt.com/mybt to:

track an order

view your bills and manage payments

check your calls and broadband usage

see your inclusive BT Extras (see page 7)

upgrade your calls, broadband and TV packages

get help with your BT services

a

nd if you can’t find what you need, you can chat with us.

Get more with My BT

6

Welcome to BT Broadband

You can find them in My Extras at

bt.com/getready

BT Sport

Watch unmissable action from the Barclays Premier

League, UEFA Champions League, The Emirates FA Cup,

Aviva Premiership Rugby, European Rugby Champions

and Challenge Cups, MotoGP

™

and much more.

BT Wi-fi

Get unlimited access to the UK’s largest network

of wi-fi hotspots. Connect using a browser on your

laptop or download our app.

BT Cloud

Securely back up your precious photos and important

files anytime, on the go, using any device.

BT Mail

Get up to 11 email addresses, unlimited storage and

protection against viruses and spam.

BT Parental Controls

Help to keep your family safe online by filtering

inappropriate content.

BT NetProtect Plus

Download it on your device so you’re protected when

browsing online – against viruses, scams, spyware,

phishing attacks and other internet threats. It also

protects you from infections from other things (like

USB memory sticks), even when offline.

BT Protect

Protect your gadgets against infection from viruses,

scams and phishing attacks by warning you if you’re

going to a website that might be harmful. It works

on any device connected to your BT Broadband or BT

Wi-fi. You don’t have to install anything. Just turn on

BT Protect online.

BT SmartTalk

Make calls from your mobile at your BT home calling

plan rates, even when calling from abroad. So you

could save money. All you need is wi-fi or a mobile

data connection.

Get ready with your BT Extras

7

For more help, go to bt.com/help/broadband

Troubleshooting

If your Hub is showing an orange or purple light,

it’s running okay but needs a bit of help connecting

to the internet.

Here’s what to do

1

Connect a device to the Hub using wireless or an Ethernet cable.

2

Open a new web browser on your device.

3

Follow the on-screen help wizard to get connected.

Or

8

Welcome to BT Broadband

Lights

What’s happening

What to do

No light

The power is off or

you’ve turned the

lights off

If you haven’t turned the lights off, check that the Hub’s Power button is on, its power cable

is plugged in correctly at the mains and power is turned on. If there’s still no light, call us on

0800 111 4567. We’re usually less busy between 12pm and 6.30pm

Green light

The Hub is starting up

Wait a couple of minutes for it to start

Flashing

orange light

The Hub is connecting

to broadband

Give it a minute or two to connect. The light will turn steady blue when your Hub is ready

Flashing

purple light

The Hub is working but

the broadband cable

isn’t connected

Check the broadband cable (black with grey ends) is plugged in correctly and you’re using a filter,

if needed. You can see which cable goes where on page 4

Steady

orange light

The Hub is working but

isn’t connected to the

internet

Connect a device to your Hub using a cable or wi-fi. Open a new web browser window and follow

the on-screen help wizard to get connected

Red light

There’s a problem

somewhere

Using the Power button, turn your Hub off and on again. If the light still doesn’t turn blue, use a paper clip to

press your Hub’s Factory Reset button. If this doesn’t fix it, call us on 0800 111 4567. We’re usually less

busy between 12pm and 6.30pm. Make sure you’re next to your Hub with a computer or device if you call

Blue light

The Hub is working fine

If you can’t get online, there might be a problem with your computer, tablet or mobile device.

Turn it off and then on and try again. If you’ve still got a problem, get some help from the

manufacturer or supplier

WPS button

and light

If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device (you’ve got

two minutes). If it’s flashing red, it didn’t connect – give it a couple of minutes and try again.

No light means that it’s connected successfully

What your Hub lights mean

9

For more help, go to bt.com/help/broadband

Hub Manager

Use your Hub Manager to get the best from

wi-fi and manage settings

You can:

switch on BT Access Control

fi

x problems using wizards

see your broadband performance

see all your connected devices.

How to open your Hub Manager

1

Open a new web browser on

your device.

2

Type

192.168.1.254

into the

address bar.

3

If you want to make any changes,

you’ll need your Admin password.

It’s on the Hub’s settings card on

the back of your Hub.

192.168.1.254

10

Welcome to BT Broadband