Help

29

C

I want to connect my computer using the Ethernet cable

1

Check that your computer has a spare Ethernet port. This is a small socket on

the back or side of your computer and is usually marked

LAN

,

Ethernet

,

or

. If you aren’t sure, check the information supplied with your computer.

If you don’t have an Ethernet port, see page 33.

2

Plug one end of the Ethernet cable (yellow ends) into one of your Hub’s

Ethernet sockets.

3

Plug the other end of the Ethernet cable into your computer’s Ethernet socket.

4

Open your web browser – you should be on the internet. If you can’t connect to

the internet, please restart your computer and try these steps again – or follow

any related on-screen troubleshooting instructions.

30

Help

> If you still can’t connect, please check that your computer’s IP settings

are correct (see page 34) or run the CD

> If a dial-up window appears, see page 35

> If you still have difficulty connecting to the Hub, see the lights table

on page 11

5

Congratulations

– you’re now connected to BT Total Broadband using your

BT Home Hub. To continue set-up and explore BT Total Broadband’s great

features, including security, email, BT Broadband Talk and more, go to

www.bt.com/setup/start

D

I want to connect my games console or other device using the Ethernet cable

If your device has an Ethernet connection, simply plug it into your Hub using

an Ethernet cable. You shouldn’t need to make any changes to your Hub – the

connection should start working straight away.

For detailed instructions on most games consoles and popular wireless devices,

go to

www.btgaming-and-gadgets.co.uk

Q

How do I change the wireless channel on my Hub?

1

Access Hub Manager by typing

bthomehub.home

into the address bar of your

web browser.

2

Click

Settings

.

3

If asked, enter your Hub Manager password.

4

In the

Basic Setting

menu, click

Change the wireless channel to avoid interference

.

5

For Channel Selection, choose

Manual

.

6

Select a channel and click

Apply

.

7

Wait a minute for your device to pick up the new channel.

Help

31

If you’re still experiencing problems, follow steps 1 to 5 again and use channel

selection to choose an alternative wireless channel then click

Apply

. Wait one

minute for your device to pick up the new channel.

For more information on your Hub Manager, see page 39.

Q

My computer or device doesn’t work with WPA. Can I still use

wireless on my Hub?

It may be possible to upgrade your computer operating system or wireless adapter

to support WPA. See the wireless adapter manufacturer’s web site for more

information. If your adapter or device only supports WEP, you can change your

Hub to accept WEP wireless connections – see below.

Q

How do I change my Hub to accept WEP wireless connections?

WEP is a slightly less secure wireless setting than WPA (i.e. it can be slightly easier

for someone to hack into your Hub’s wireless connection and connect to your

broadband). For more on security, see page 4.

If you’re connected using wireless, you’ll briefly lose your connection to the

internet when you change your wireless settings.

To configure your Hub to accept WEP:

1

Access Hub Manager by typing

bthomehub.home

into the address bar of your

web browser

2

Click

Settings

3

Enter your Hub Manager password or if prompted set your own new password

4

Click

Wireless

, then select

Use WEP Encryption

5

Choose

WEP Key length

. We recommend 128-bit

32

Help

6

Under

WEP Wireless Key

, type in a new ‘key’ of your choice. You can use letters

‘a’ to ‘f’ or any numbers. It should be ten characters for 64-bit and 26 characters

for 128-bit WEP key length. Please don’t enter the default key that came with

your Hub

7

Make a note of your new key and click

Apply

8

Any devices already connected wirelessly to your Hub will be disconnected.

To reconnect these, you’ll need to reset their wireless connection using the

new key you’ve just chosen

> For more information on your Hub Manager, see page 39

> If you need some help, please go to

www.bt.com/broadband/help/hub

or call 0800 111 4567 (please make sure you’re at your computer, and

that it’s turned on, when you call)

> For more information on wireless security, please go to

www.bt.com/broadband/help

and type ‘wireless security’ in

the search box at the bottom of the page

Q

My computer is showing a message ‘Windows cannot configure

this wireless connection’ when I try to set up a wireless

connection. What can I do?

Your computer’s pre-installed wireless software is preventing you from using the

Windows standard wireless software. Find your computer’s wireless software by

hovering your mouse over the icons in your system tray (usually on the lower

right-hand corner of the screen). If there’s a wireless icon, right-click on it to run

the wireless manager or utility. Or go to

Start

then

All Programs

and look through

the list.

Once you find this software, you can use it to set up your wireless connection (your

software’s ‘help’ function may be useful, if you aren’t sure how to do this) or there

may be a tick box that allows Windows to control the wireless set-up. Then follow

the instructions on page 26.

Help

33

Q

I’m using a wireless adapter but can’t get a wireless connection

with my Hub. What do I need to do?

If you’re using a computer or device that has a wireless adapter that only supports

802.11b, it may not work with your Hub’s default setting.

1

Using another computer that’s connected to your Hub or, by first connecting

your computer using the Ethernet cable (see below), access Hub Manager by

typing

bthomehub.home

into the address bar of your web browser.

2

Click

Settings

.

3

If asked, enter your Hub Manager password.

4

Go to

Wireless interface type

and change it to a different setting (if you’ve

found that the b/g/n option doesn’t work, we suggest you select

b/g

, rather

than just

b

, particularly if you’re using a mix of b and g type wireless adapters).

5

Click

Apply

.

6

You can now try to establish the wireless connection between the device and

your Hub.

Q

I don’t have an Ethernet port. Can I still connect to the Hub using

a cable?

You can use an Ethernet (wired) or wireless connection with your BT Home Hub.

If your computer doesn’t have an Ethernet port, you can add one by using a USB

to Ethernet adapter or, for a desktop computer, a PCI Ethernet card. You can buy

an adapter or card at a computer shop or

www.bt.com/shop