Page 6 / 12 Scroll up to view Page 1 - 5
Download the My BT app
Just go to bt.com/mybtapp/download
Or if you’ve got an Apple
®
or Android
®
smartphone, text
‘My BT’ to
81192
and we’ll send you a link to download it.
Go to
bt.com/mybt
or download the My BT app to
manage your account and products, online security
and BT Extras. So everything’s in one place.
Go to bt.com/mybt to:
track an order
view your bills and manage payments
check your calls and broadband usage
see your inclusive BT Extras (see page 7)
upgrade your calls, broadband and TV packages
get help with your BT services
a
nd if you can’t find what you need, you can chat with us.
Get more with My BT
6
Welcome to BT Broadband
Page 7 / 12
You can find them in My Extras at
bt.com/getready
BT Sport
Watch unmissable action from the Barclays Premier
League, UEFA Champions League, The Emirates FA Cup,
Aviva Premiership Rugby, European Rugby Champions
and Challenge Cups, MotoGP
and much more.
BT Wi-fi
Get unlimited access to the UK’s largest network
of wi-fi hotspots. Connect using a browser on your
laptop or download our app.
BT Cloud
Securely back up your precious photos and important
files anytime, on the go, using any device.
BT Mail
Get up to 11 email addresses, unlimited storage and
protection against viruses and spam.
BT Parental Controls
Help to keep your family safe online by filtering
inappropriate content.
BT NetProtect Plus
Download it on your device so you’re protected when
browsing online – against viruses, scams, spyware,
phishing attacks and other internet threats. It also
protects you from infections from other things (like
USB memory sticks), even when offline.
BT Protect
Protect your gadgets against infection from viruses,
scams and phishing attacks by warning you if you’re
going to a website that might be harmful. It works
on any device connected to your BT Broadband or BT
Wi-fi. You don’t have to install anything. Just turn on
BT Protect online.
BT SmartTalk
Make calls from your mobile at your BT home calling
plan rates, even when calling from abroad. So you
could save money. All you need is wi-fi or a mobile
data connection.
Get ready with your BT Extras
7
For more help, go to bt.com/help/broadband
Page 8 / 12
Troubleshooting
If your Hub is showing an orange or purple light,
it’s running okay but needs a bit of help connecting
to the internet.
Here’s what to do
1
Connect a device to the Hub using wireless or an Ethernet cable.
2
Open a new web browser on your device.
3
Follow the on-screen help wizard to get connected.
Or
8
Welcome to BT Broadband
Page 9 / 12
Lights
What’s happening
What to do
No light
The power is off or
you’ve turned the
lights off
If you haven’t turned the lights off, check that the Hub’s Power button is on, its power cable
is plugged in correctly at the mains and power is turned on. If there’s still no light, call us on
0800 111 4567. We’re usually less busy between 12pm and 6.30pm
Green light
The Hub is starting up
Wait a couple of minutes for it to start
Flashing
orange light
The Hub is connecting
to broadband
Give it a minute or two to connect. The light will turn steady blue when your Hub is ready
Flashing
purple light
The Hub is working but
the broadband cable
isn’t connected
Check the broadband cable (black with grey ends) is plugged in correctly and you’re using a filter,
if needed. You can see which cable goes where on page 4
Steady
orange light
The Hub is working but
isn’t connected to the
internet
Connect a device to your Hub using a cable or wi-fi. Open a new web browser window and follow
the on-screen help wizard to get connected
Red light
There’s a problem
somewhere
Using the Power button, turn your Hub off and on again. If the light still doesn’t turn blue, use a paper clip to
press your Hub’s Factory Reset button. If this doesn’t fix it, call us on 0800 111 4567. We’re usually less
busy between 12pm and 6.30pm. Make sure you’re next to your Hub with a computer or device if you call
Blue light
The Hub is working fine
If you can’t get online, there might be a problem with your computer, tablet or mobile device.
Turn it off and then on and try again. If you’ve still got a problem, get some help from the
manufacturer or supplier
WPS button
and light
If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device (you’ve got
two minutes). If it’s flashing red, it didn’t connect – give it a couple of minutes and try again.
No light means that it’s connected successfully
What your Hub lights mean
WPS Wi-Fi Setup
9
For more help, go to bt.com/help/broadband
Page 10 / 12
Hub Manager
Use your Hub Manager to get the best from
wi-fi and manage settings
You can:
switch on BT Access Control
x problems using wizards
see your broadband performance
see all your connected devices.
How to open your Hub Manager
1
Open a new web browser on
your device.
2
Type
192.168.1.254
into the
address bar.
3
If you want to make any changes,
you’ll need your Admin password.
It’s on the Hub’s settings card on
the back of your Hub.
192.168.1.254
10
Welcome to BT Broadband

Rate

4 / 5 based on 1 vote.

Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top