Your BT Home Hub and Openreach modem

39

Set-up

A BT engineer will visit to install your BT Infinity service and set up your BT Home Hub.

The diagrams and steps below may be useful if you ever need to unplug and then

reconnect any of the equipment, e.g. if you receive a replacement Hub.

1

You may use these items:

BT Home Hub

Wireless Se

tings

You wi l n

ed these details to set up a wirele

s

connection to your BT Home Hub

Wirele

s network name:

Wirele

s key:

Other useful Hub se

tings

Admin pa

sword:

BTHomeHub2 - 1234

a2b3c4d5ef

************

Wireless settings

card

Cable cover

Landline

cable

Ethernet cable

(yellow ends)

BT Home Hub

User Guide and CD

Openreach modem

Modem power adapter

Hub power adapter

DSL cable

Ethernet cable

(red ends)

You may not need all

these items:

40

Your BT Home Hub and Openreach modem

2

The Openreach modem connects to the mains power supply and to the

engineer-installed socket using the DSL cable.

3

The Power light and DSL light on the Openreach modem glow steady green to

show a successful connection to broadband. If these lights don’t glow green,

see the lights table on page 19.

4

Your Hub plugs into the mains power supply. It connects to the Openreach

modem using the red broadband cable and to your telephone socket using

the landline cable.

Your BT Home Hub and Openreach modem

41

5

The Broadband light on your Hub will glow steady blue to show a successful

connection to broadband. This may take a few minutes. If it doesn’t glow blue,

see the lights table on page 12.

6

Your computer connects to your Hub using a wireless or wired (Ethernet connection).

For help to set up the connection, follow the steps on your CD or see page 23.

Landline cable (optional)

With the landline cable fitted:

•

the telephone plugged into your Hub can be set to ring on incoming calls to

your BT Broadband Talk

and

your home number. You can change this setting in

Hub Manager

•

you can make calls using your main home telephone number from the phone

that’s plugged into your Hub by dialling ‘5’ before the number you wish to call.

If you don’t dial ‘5’, you’ll make the call using BT Broadband Talk

•

the phone plugged into your Hub will automatically use your main home

telephone line to make outgoing calls if there’s a power cut or broadband

service failure

Plug the purple connector into the purple landline socket on the back of your Hub and

plug the other end of the cable into your home telephone socket.

42

Your BT Home Hub and Openreach modem

Changing to a standard broadband (ADSL) connection

If for any reason you change back to standard broadband, using ADSL, these tips

will help you reconnect your original BT Home Hub or other broadband router.

Note: to change your broadband service, you’ll need to place a new order.

Only follow the steps below once you’ve placed your order, got a confirmed

end-date for your BT Infinity service and got a start-date for your new

broadband service.

Follow the steps below, depending on whether you make or receive landline calls

on a telephone connected to your Hub (landline calls are made by dialling ‘5’).

I

don’t

make or receive landline calls on a telephone connected to my Hub

You need to reconnect your standard broadband (ADSL) router:

1

Unplug your Openreach modem and the BT Home Hub that you‘re using with

BT Infinity.

2

Plug your old BT Home Hub (or other broadband router) into the socket from

which you’ve just unplugged the Openreach modem. You don’t need to fit any

ADSL microfilters.

3

Connect your computer to your BT Home Hub (or other broadband router).

Your standard broadband (ADSL) service should now be ready to use.

Your BT Home Hub and Openreach modem

43

I

do

make or receive landline calls on a telephone connected to my Hub

You need to remove the fibre faceplate and reconnect your standard broadband

(ADSL) router:

1

Unplug the special extension cable

(if installed for BT Infinity) from the

top data port on the master socket.

(You’ll no longer need this cable.)

2

Unscrew the front plate of the

master socket.

3

Lift off the fibre faceplate, being

careful not to upset any wires inside

the master socket.