4

Learn about…

It’s not just for computers!

These days, a whole range of devices can connect wirelessly to your Hub and

BT Total Broadband. These include the latest games consoles, mobile phones

and printers.

To find out more, and to see our simple guides to connecting these devices,

go to

www.btgaming-and-gadgets.co.uk

Wireless security

For your security, your Hub is preset with a wireless network name and key.

These details are unique to your Hub and prevent other people accessing it

wirelessly. You can find these details on the back of your Hub and on your wireless

settings card – you’ll need to enter these details on any device that you want to

connect wirelessly.

Getting a good wireless signal

It’s important to have a good wireless signal between your Hub and devices to get

the fastest, most reliable connection possible. Lots of things can affect this signal,

including thick walls or ceilings, large metallic surfaces, such as radiators, mirrors

and refrigerators, and the distance between your computer and Hub.

When setting up for the first time, try to position your device near your Hub.

Once a wireless connection has been made, you can move your Hub further away.

Setting it up

Once you’ve followed the

Quick Start

guide to connect your Hub, the easiest

way to set up wireless on each of your computers is to use our CD. This will guide

you through the simple steps to get set up quickly and easily. Use this for each

computer you want to connect.

If you’d prefer to manually set up a wireless connection, see page 26.

Learn about…

5

Out and about with BT FON

The other exciting part of using wireless with BT Total Broadband is that you can

access the internet when you’re out and about, using a mobile device such as a

laptop or mobile phone.

BT Total Broadband comes with BT FON, allowing you to access the internet at

hundreds of thousands of

‘hotspots’ around the world, including coffee shops,

airports, hotels and motorway service stations.

With BT FON, you can also connect using other BT Home Hubs. Find out more

at

www.btfon.com

Need some help?

If you’re having trouble setting up a wireless connection, see page 26 or plug in the

Ethernet cable (yellow ends) and go to

www.bt.com/gettingsetup

Connecting with a cable (wired broadband)

Ethernet cables can be used to connect computers, games consoles and other

devices to your BT Home Hub.

Although a wireless connection gives you more flexibility to position your devices

around your home, it can occasionally suffer from interference, which can affect

your internet browsing. An Ethernet cable is generally not affected by interference

so will give you a faster, more reliable connection. We therefore recommend using

a wired connection if your computer or device is usually near your Hub.

Setting it up

Once you’ve followed the

Quick Start

guide to connect your Hub, the easiest

way to set up a wired connection is to use our CD. This will guide you through the

simple steps to get set up quickly and easily.

If you’d prefer to manually set up a wired connection, see page 29.

6

Learn about…

BT Total Broadband

Once you’ve set up your Hub and are connected to the internet, you can access a

wide range of great BT Total Broadband features and services, including:

BT Yahoo! Online

– access your personal Home Page, email and search

BT online security

– download your security software to help protect your computer

BT Digital Vault

– use online storage to back up and share your files, photos and music

Find out about all the great things BT Total Broadband has to offer at

www.bt.com/setup/start

To set up your BT Total Broadband features or access your personal Home Page

and email, you’ll need your BT Total Broadband username. This is also known as

your BT Yahoo! Mail address, or primary email address, and you chose it when you

ordered your service. Your email address is usually

.

You’d have chosen your password at the same time. Your email address and

password were sent to you by email or letter.

You don’t need your username or password to get online, but you do need them

to access your email and BT Total Broadband features.

Learn about…

7

> If you can’t remember your password, you can reset it. Simply go to

bt.yahoo.com

and click on ‘Forgot password?’ on the sign-in page

> If you can’t find your email address and password, please call us on

0800 111 4567

For more information on BT Total Broadband, go to

www.bt.com/setup/start

BT Broadband Talk

Another exciting BT Total Broadband service is BT Broadband Talk. With BT

Broadband Talk, you can connect a BT Hub Phone or standard touchtone phone

to your Hub and make and receive phone calls over the internet. It’s like having

a virtual phone line

1

in your home without any extra line rental.

With BT Broadband Talk, you can enjoy:

•

inclusive Evening & Weekend calls to UK

2

landlines

•

great-value rates on international calls

•

the freedom and flexibility of making more than one phone call at a time

3

•

a dedicated line for your children, your work or whatever you choose!

If the Phone light on your Hub is blue, BT Broadband Talk is set up and ready to use.

For more information about BT Broadband Talk, including how to set it up,

voice mail, calling features and charges, please go to

www.bt.com/setup/talk

BT Broadband Talk phones

You can buy a BT Hub Phone at

www.bt.com/shop

. If you already have a BT Hub

Phone, see

www.bt.com/setup/hubphone

for help with connecting it to your Hub.

If you’d prefer to use a standard touchtone phone, see

www.bt.com/setup/talk

8

Learn about…

BT Broadband Talk phone number and password

If your broadband order included BT Broadband Talk, you’ll have been sent your

BT Broadband Talk phone number and password by email or letter.

If your Hub’s Phone light’s blue, you can also find your BT Broadband Talk phone

number using Hub Manager – see page 39. Or simply call your mobile, using a

phone connected to your Hub, and note the number that’s displayed! For your BT

Broadband Talk password, please go to

www.bt.com/broadbandtalk/youraccount

and click the

Forgotten password

link.

If you still can’t find your BT Broadband Talk phone number or password, please

call us on 0800 111 4567.

Need some help?

For help and support, please go to

www.bt.com/broadbandtalk/help

If your broadband connection isn’t working, BT Broadband Talk will also stop.

Try opening your web browser to check the connection. For help with fixing a

connection problem, please go to page 11.

If your connection is working, but BT Broadband Talk isn’t, try restarting your Hub.

Simply press and release the

Restart

button on the side of your Hub. Restarting is

likely to fix most BT Broadband Talk connection problems.

For more information on BT Broadband Talk, go to

www.bt.com/setup/talk

1 BT Broadband Talk is subject to status. Opt-in required. Quality of reception may not match that of a landline and may

vary depending on internet traffic. Certain call types are not guaranteed, e.g. 999, 112 emergency calls. Service will

fail if there is a power failure. Service restrictions apply. Limited emergency location information stored. Abuse policy

applies. 12-month minimum term. Calls may deplete any usage allowance applied by other broadband providers. 6.85p

connection charge applies. Terms and conditions apply.

2 Means 01, 02 and 03 numbers, excluding the Channel Islands. Other exclusions apply. Pence-per-minute charging applies

after one hour. Redial before one hour to avoid call charges. Opt-in required.

3 For example, two calls can be made using BT Hub Phone handsets, and a third using a normal phone plugged into your

Hub. Note: your BT Hub Phone will ring if someone calls your BT Broadband Talk number or your landline number. You can

change this setting using Hub Manager.