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The services described in this publication are subject to availability and may be

modified from time to time. Services and equipment are supplied subject to

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Nothing in this publication forms any part of a contract.

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Registered in England No. 1800000

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BT Total Broadband

User Guide

Follow

Quick Start

guide first

1

Contents

Set up

Use

Quick Start

guide

Setting up your Hub and getting online

Learn about…

2

Your BT Home Hub and BT Total Broadband

Help

10

Online Help, connection troubleshooting and general questions

Your BT Home Hub

37

Hub lights, buttons and settings

Useful information

42

Somewhere to note details and find contacts

Index

43

We can set it all up for you in person

If you don’t feel confident setting up BT Total Broadband yourself, we

can help. A BT Home IT Support engineer can visit and set up your secure

wireless broadband, BT Broadband Talk, email and security and give you a

brief introduction to the service – for less than £90.

Call 0800 434 6466 or go to

www.bt.com/homeitinstall

2

Learn about…

Learn about…

Your complete broadband package includes lots of great features

to help you get the most out of the internet.

Use this section to learn about your service

Page

BT Home Hub

3

Wireless broadband

3

Connecting with a cable (wired broadband)

5

BT Total Broadband

6

BT Broadband Talk

7

Broadband speed

9

Learn about…

3

BT Home Hub

Your BT Home Hub is a broadband router that can connect computers to the internet

using wired or wireless connections. Your Hub can share the internet across separate

computers and devices (e.g. games consoles) and BT services such as BT Broadband

Talk, BT Broadband Anywhere with the BT ToGo handset, and BT Vision.

To find out more about your Hub, see page 37.

Wireless broadband

Wireless broadband, also known as Wi-Fi, is an easy way to connect your

computers, games consoles and other devices (including some mobile phones and

printers) to your BT Home Hub.

It’s handy because it means you can access BT Total Broadband around your home

– without having cables everywhere.

Note: if your computer will be near your Hub permanently, you may wish to

use the Ethernet cable (see page 5).

What you need

Your BT Home Hub is already wireless enabled, so you just need to check that your

computer, games console or other device can connect wirelessly.

If you’ve bought a laptop in the last couple of years, it’s likely to have wireless built

in, but you may need to turn it on using a button or switch on your laptop. If you

use a normal desktop computer, this may also have wireless built in. If you aren’t

sure, check your laptop or desktop computer manual.

If your computer doesn’t have wireless built in, you’ll need to fit a wireless adapter.

These are available at

www.bt.com/shop

and most computer shops. Check your

computer manual to make sure the type of adapter you plan to buy is compatible

with your computer. We recommend that you get an 802.11n compatible wireless

adapter, though an 802.11b or g wireless adapter will also work.