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Get extras
Get protected
Enjoy fantastic Sky services
Help
Advanced users
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When using the internet you must protect
yourself and your family against online threats
by making sure up-to-date anti-virus and
parental control software is installed on
your computer.
With Sky Broadband you can install a free
trial of McAfee Security Suite, which
includes
parental controls for PCs.
Security Suite
Automatically blocks, cleans and removes
viruses
Protects and conceals your computer
from hackers
Blocks spyware and removes existing spyware
Adds helpful safety ratings to sites and
search engines
Filters offensive content and limits child
internet access
Parental Controls
McAfee Internet Security Suite already comes
with Parental Controls as standard. Or you
can get Parental Controls on their own as a
separate download, free for as long as you
need them, on up to three PCs.
McAfee Parental Controls are an important part
of keeping your family safer online. They help
you control when your children can be online,
monitor/control what websites they can visit,
and keep an eye on their online activities.
VirusScan
If you have a Mac you can download our free
VirusScan software.
You can install any of these services from
sky.com/broadband
Get protected
1
with security software
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Connect your Sky
+
HD box
and get TV On Demand
Now you’ve completed your Sky Hub set up, you
can connect your Sky Hub to your compatible
Sky±HD box to access TV On Demand, our library
of TV on demand for no extra monthly cost.
Once a wired or wireless connection is made
to your Sky±HD box, the Sky±HD icon
will
turn white. To find out more about setting
up your connection for TV On Demand, go to
sky.com/tvondemand
Enjoy fantastic
Sky services
2
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My Sky
Here you can manage your Sky account and
see bills, make payments, track orders and
more, whenever and wherever you want.
Sky Go
Enjoy TV from Sky on your iPad, iPhone or
laptop with Sky Go, available at no extra cost
to Sky TV customers.
Catch the latest movies, live sports and
entertainment in line with your subscription
anywhere in the UK or Ireland with a WiFi or
3G connection.
Sky.com
, our official site, is an ideal home page
and offers you an exciting number of options:
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1. Check your broadband activation date
You can find this on the top of your Sky Hub
packaging – you won’t be able go online before
this date.
2. Check your broadband connection is set up
correctly
Make sure that you’ve plugged in microfilters
between the master phone socket and any
other connections – refer back to the ‘unplug’
and ‘plug in’ sections of this ‘Set Up Guide’ for
step by step instructions.
3. Check your power
light is white
The power light
should be white, if not
check the power supply is plugged in and
switched on at the mains.
4. Check your wireless (Wi-Fi) is turned on
If you are connecting wirelessly make sure
your
computer (device) has wireless switched on.
If you’re unsure where to find this refer to the
manufacturers guide.
5. Check you’ve entered your wireless
details correctly
Make sure you’ve selected the correct wireless
network from the list and entered your password
in
CAPITAL letters
– no numbers. If you are asked
for a PIN, this will be eight numbers. You can find
your wireless details on the inside of your
Sky Hub packaging, the ‘Connect’ card or
on the back of your Sky Hub.
6. For best performance leave your Sky Hub
switched on
It’s important to leave your Sky Hub permanently
switched on so we can continue to provide the
best speeds supported with a reliable connection.
Still not working?
If you’ve followed all the steps in this guide and are
still experiencing difficulties, try a wired connection
using your Ethernet cable (page 24) and go online
sky.com/help
where you can find more detailed
steps, videos and additional help like connecting
game consoles and smart phones. Or call
Sky Technical Support on
08442 410 515
.
Help
3
Experiencing difficulties?
This checklist covers the most
common solutions should you be having problems connecting.
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