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Restart the Connection Hub

Unplug the power cord from the Connection Hub, wait 10 seconds and plug

it back in. This will restart the Connection Hub without erasing your saved

settings.

Reset the Connection Hub

Reset to factory defaults

Use this option when you need to recover the factory default settings.

This might be necessary when:

- A custom configuration did not go as planned.

- You want a new configuration.

- Your Connection Hub does not appear to be working properly.

Important

: This option resets all personalized settings on your Connection

Hub.

Press and hold the

reset

button on the bottom of the Connection Hub until

the power light turns off.

When the Connection Hub lights are back on, you will need to update the user

ID (b1#) and access password by following the instructions in the section titled

“Updating my Internet user ID and access password.”

You will also need to

update any other settings you customized on the Connection Hub.

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Frequently asked questions

Q.

Why do I get an error message after entering my Bell Internet User ID

and Access Password?

A.

Ensure you enter your user ID and password correctly. These are case

sensitive. Both your Bell Internet user ID (b1#) and access password

were provided to you when you registered.

Q.

My computer detects my wireless network but says it can’t access the

network. Why?

A.

Ensure you have entered the correct Network name and/or Wireless

security key as they are case sensitive.

The Connection Hub is

capable of setting up networks with WEP, WPA, WPA2.

Ensure that

you are using a wireless adapter that is capable of the type of

wireless security your wireless network is on. Otherwise, you may

have to change the type of wireless security on the Connection Hub

to match the capabilities of your adapter.

Q.

Why can’t I access devices within the local area network?

A.

The devices may not be configured to receive an IP address

automatically. Check the devices that are not available within the

network and check the IP Address settings.

Q.

My Connection Hub is not running properly after a power outage.

What can I do?

A.

Reboot the Connection Hub by unplugging the power supply. Wait 10

seconds before plugging it back in.

Q.

What can I do if I am experiencing speeds that are slower than normal?

A.

Try restarting/rebooting your Connection Hub. Unplug it and wait 10

seconds before plugging it back in. You should always try this as a

first step before calling for technical support.

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Q.

How long should my Connection Hub cables be?

A.

Use the cables the technician installed to ensure optimized

performance.

Q.

I setup a Guest wireless network, but why did my Guest wireless

network stop working?

A.

The default timer for a Guest wireless network is 720 minutes. This

would mean that after 720 minutes, the Guest wireless network will

automatically disable on its own.

If you want to permanently setup a

Guest wireless network, then you must set the timer to 0 minutes.

Using dial-up access

As a Bell Internet customer, you can use your service when travelling away from home. This

feature is called roaming*. You can connect to the Internet from almost anywhere within

Canada by using your Bell Internet account information and a local phone number.

To find out more about this feature including instructions on setting up a dial-up connection,

please visit:

bell.ca/dialsetup

.

For a complete list of all Bell Internet dial-up numbers across Canada, visit

bell.ca/dialupnumbers

.

* Available where technology permits. Roaming charges apply: $1.50/hr., subject to change. Long distance extra. Taxes extra.

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Service available to residential customers in Ontario and Quebec where technology permits. Subject to change without notice. No service

provides absolute protection. Other conditions apply including minimum system requirements. Subject to service agreements available at

bell.ca/agreements. Fibe is a trade-mark of Bell Canada.

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