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Safety and Regulatory Information
SURFboard® SBG6580 Wireless Cable Modem Gateway
User Guide
iv
365-095-25397-x.1
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a ARRIS product, do not dispose of the product with residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the
European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities
for information about practices established for your region.
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Contents
SURFboard® SBG6580 Wireless Cable Modem Gateway
User Guide
v
365-095-25397-x.1
Contents
Safety and Regulatory Information
.....................................................................................................................
i
Getting Started
....................................................................................................................................................
1
In The Box
............................................................................................................................................................................................................
1
Additional Items You May Need
.................................................................................................................................................................
2
System Requirements
.....................................................................................................................................................................................
2
Contact Information
........................................................................................................................................................................................
2
Product Overview
................................................................................................................................................
3
Front Panel
..........................................................................................................................................................................................................
3
Wi-Fi Protected Setup™ (WPS)
............................................................................................................................................................
4
Rear Panel
............................................................................................................................................................................................................
5
Gateway Label
...................................................................................................................................................................................................
6
Installing the Gateway
........................................................................................................................................
7
Connect the SBG6580 to Your Computer
...............................................................................................................................................
7
Establish an Internet Connection
...............................................................................................................................................................
8
Wall Mount the Gateway
...............................................................................................................................................................................
8
Wall Mounting Template
....................................................................................................................................................................
10
Setting Up a Wireless Network Connection
.....................................................................................................
11
Launch the SBG6580 Quick Start Wizard
..............................................................................................................................................
11
Set Up a Wireless Network Connection Using Your Computer
....................................................................................................
13
Quick Connect Using the Windows Taskbar
...............................................................................................................................
13
Connect Using the Windows Control Panel
................................................................................................................................
15
Use the SBG6580 WPS Pairing Button
....................................................................................................................................................
17
Test Your Wireless Network Connection
...............................................................................................................................................
18
Managing Your Gateway and Connected Networks
.......................................................................................
19
Start the Gateway Web Manager
.............................................................................................................................................................
19
Gateway Web Manager Menu Options
.........................................................................................................................................
20
Get Help
.............................................................................................................................................................................................................
21
Overview Help
........................................................................................................................................................................................
22
Help Links
.................................................................................................................................................................................................
22
Field Level Help
......................................................................................................................................................................................
22
View the Gateway Product Information
................................................................................................................................................
23
View the Gateway Status
.............................................................................................................................................................................
23
Back Up Your Gateway Configuration
....................................................................................................................................................
24
Restore Your Gateway Settings
................................................................................................................................................................
25
Reset Your Gateway Settings
.....................................................................................................................................................................
25
Exit the SBG6580 Web Manager
...............................................................................................................................................................
26
Protecting & Monitoring Your Wireless Network
............................................................................................
27
Prevent Unauthorized Access
....................................................................................................................................................................
27
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Contents
SURFboard® SBG6580 Wireless Cable Modem Gateway
User Guide
vi
365-095-25397-x.1
Change the Default User Name and Password
...................................................................................................................................
27
Set Up Firewall Protection
..........................................................................................................................................................................
29
Set Up Parental Controls
.............................................................................................................................................................................
30
Set Up Port Triggers
......................................................................................................................................................................................
31
Set Up the DMZ Host
....................................................................................................................................................................................
33
Store Remote Firewall Logs
........................................................................................................................................................................
33
Creating Wi-Fi Networks
...................................................................................................................................
35
Set Up Your Wireless Primary Network
..................................................................................................................................................
35
Set Up a Wireless Guest Network
.............................................................................................................................................................
36
Change Your Wireless Network Name (SSID)
......................................................................................................................................
37
Change the Wireless Channel
....................................................................................................................................................................
39
Troubleshooting Tips
........................................................................................................................................
40
Solutions
............................................................................................................................................................................................................
40
Front Panel LED Icons and Error Conditions
........................................................................................................................................
41
Gateway Configuration Screen Definitions
.....................................................................................................
42
Basic Screens
....................................................................................................................................................................................................
42
Basic Setup
...............................................................................................................................................................................................
42
DHCP
..........................................................................................................................................................................................................
43
DDNS
..........................................................................................................................................................................................................
45
Backup and Restore
..............................................................................................................................................................................
46
Advanced Screens
..........................................................................................................................................................................................
47
Options
......................................................................................................................................................................................................
47
IP Filtering
.................................................................................................................................................................................................
49
MAC Filtering
...........................................................................................................................................................................................
50
Port Filtering
............................................................................................................................................................................................
50
Port Triggers
............................................................................................................................................................................................
51
Port Forwarding
.....................................................................................................................................................................................
52
DMZ Host
..................................................................................................................................................................................................
54
Firewall Screens
...............................................................................................................................................................................................
55
Protection Level
.....................................................................................................................................................................................
55
Parental Control
.....................................................................................................................................................................................
56
Local Log
...................................................................................................................................................................................................
58
Remote Log
..............................................................................................................................................................................................
59
Warranty Information
.......................................................................................................................................
61
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Contents
SURFboard® SBG6580 Wireless Cable Modem Gateway
User Guide
vii
365-095-25397-x.1
Tables
Table 1: SBG6580 Package Contents
........................................................................................................................................................
1
Table 2: SBG6580 Front Panel LED Icons
.................................................................................................................................................
3
Table 3: SBG6580 Rear Panel Ports & Connectors
................................................................................................................................
5
Table 4: SBG6580 Web Manager Main Menu Options
.....................................................................................................................
21
Table 5: Troubleshooting Solutions
........................................................................................................................................................
40
Table 6: Front Panel LED Icons and Error Conditions
.......................................................................................................................
41
Table 7: Basic Setup Screen-Field Descriptions
..................................................................................................................................
43
Table 8: Basic DHCP Screen-Field Descriptions
..................................................................................................................................
44
Table 9: Basic DDNS Screen-Field Descriptions
..................................................................................................................................
45
Table 10: Basic Backup & Restore-Field Descriptions
.......................................................................................................................
46
Table 11: Advanced Options-Field Descriptions
................................................................................................................................
48
Table 12: Advanced IP Filtering-Field Descriptions
..........................................................................................................................
49
Table 13: Advanced MAC Filtering-Field Descriptions
....................................................................................................................
50
Table 14: Advanced Port Filtering-Field Descriptions
......................................................................................................................
51
Table 15: Advanced Port Triggers-Field Descriptions
......................................................................................................................
52
Table 16: Advanced Port Forwarding-Field Descriptions
...............................................................................................................
54
Table 17: Advanced DMZ Host-Field Descriptions
............................................................................................................................
54
Table 18: Firewall Protection Level-Field Descriptions
....................................................................................................................
56
Table 19: Firewall Parental Control-Set Time Zone-Field Descriptions
.....................................................................................
57
Table 20: Firewall Parental Control-Field Descriptions
....................................................................................................................
57
Table 21: Firewall Local Log-Field Descriptions
..................................................................................................................................
59
Table 22: Firewall Remote Log-Field Descriptions
............................................................................................................................
60
Figures
Figure 1 – SBG6580 Front Views
.................................................................................................................................................................
3
Figure 2 – SBG6580 Rear Views
...................................................................................................................................................................
5
Figure 3 – SBG6580 Gateway Label
...........................................................................................................................................................
6
Figure 4 – SBG6580 Connection Diagram
..............................................................................................................................................
7
Figure 5 – Wall Mount-Screw Head Dimensions
..................................................................................................................................
9
Figure 6 – SBG6580 Wall Mounting Template
....................................................................................................................................
10
Figure 7 – SBG6580 Quick Start Wizard Opening Screen
...............................................................................................................
12
Figure 8 – SBG6580 Quick Start Wizard Welcome Screen
..............................................................................................................
12
Figure 9 – Windows Taskbar Icons
...........................................................................................................................................................
13
Figure 10 – Available Wireless Networks
..............................................................................................................................................
14
Figure 11 –Network Connection Window
............................................................................................................................................
14
Figure 12 –Network Connection-Create Network Password Window
......................................................................................
15
Figure 13 – Control Panel-Network and Sharing Center Window
..............................................................................................
15
Page 10 / 74
Contents
SURFboard® SBG6580 Wireless Cable Modem Gateway
User Guide
viii
365-095-25397-x.1
Figure 14 – Manually Connect to a Wireless Network Window
...................................................................................................
16
Figure 15 – Manually Connect to a Wireless Network Window
...................................................................................................
16
Figure 16 – SBG6580 Main Screen
...........................................................................................................................................................
20
Figure 17 – SBG6580 Web Manager Main Menu Buttons
...............................................................................................................
20
Figure 18 – SBG6580 Web Manager Main Menu Links
....................................................................................................................
21
Figure 19 – Help Overview Screen
...........................................................................................................................................................
22
Figure 20 – Help Links Screen
....................................................................................................................................................................
22
Figure 21 – SBG6580 Status – Product Information Screen
...........................................................................................................
23
Figure 22 – SBG6580 Status Connection Screen
................................................................................................................................
24
Figure 23 – SBG6580 Backup and Restore Screen
.............................................................................................................................
25
Figure 24 – Restore Factory Defaults Screen
.......................................................................................................................................
26
Figure 25 – Change User Name Screen
..................................................................................................................................................
28
Figure 26 – Change User Password Screen
..........................................................................................................................................
28
Figure 27 – Firewall Protection Level Screen
.......................................................................................................................................
29
Figure 28 – Parental Control-Change Time Zone Screen
...............................................................................................................
30
Figure 29 – Firewall Parental Control Screen
.......................................................................................................................................
31
Figure 30 – Advanced Port Triggers Screen
.........................................................................................................................................
32
Figure 31 – Create Port Triggers Screen
................................................................................................................................................
32
Figure 32 – Advanced DMZ Host Screen
...............................................................................................................................................
33
Figure 33 – Firewall Remote Log Screen
...............................................................................................................................................
34
Figure 34 – Wireless Primary Network Screen
.....................................................................................................................................
35
Figure 35 – Wireless Guest Network Screen
........................................................................................................................................
37
Figure 36 – Wireless Primary Network Page
........................................................................................................................................
38
Figure 37 – Wireless 802.11 Radio Screen
.............................................................................................................................................
39
Figure 38 – Basic Setup Screen
.................................................................................................................................................................
42
Figure 39 – Basic DHCP Screen
.................................................................................................................................................................
44
Figure 40 – Basic DDNS Screen
.................................................................................................................................................................
45
Figure 41 – Basic Backup & Restore Screen
..........................................................................................................................................
46
Figure 42 – Advanced Options Screen
...................................................................................................................................................
47
Figure 43 – Advanced IP Filtering Screen
.............................................................................................................................................
49
Figure 44 – Advanced MAC Filtering Screen
.......................................................................................................................................
50
Figure 45 – Advanced Port Filtering Screen
.........................................................................................................................................
51
Figure 46 – Advanced Create Port Triggers Screen
..........................................................................................................................
51
Figure 47 – Advanced Port Triggers Screen
.........................................................................................................................................
52
Figure 48 – Commonly Used Port Forwarding Port Numbers List
..............................................................................................
53
Figure 49 – Advanced Create Port Forwarding Screen
...................................................................................................................
53
Figure 50 – Advanced Port Forwarding Screen
..................................................................................................................................
53
Figure 51 – Advanced DMZ Host Screen
...............................................................................................................................................
54
Figure 52 – Firewall Protection Level Screen
.......................................................................................................................................
55
Figure 53 – Firewall Parental Control-Set Time Zone Screen
........................................................................................................
56
Figure 54 – Firewall Parental Control Screen
.......................................................................................................................................
57

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