11

CHAPTER 2

Device Configuration

Most users will find that the basic Quick Start configuration is sufficient to meet their needs. The Quick Start

section may be all that you need to configure and use your ARRIS NVG599 Gateway. For more advanced users,

a rich feature set is available. The following instructions cover installation in Router mode.

This chapter covers:

±

“Important Safety Instructions” on page 12

±

“Status Indicator Lights” on page 13

±

“Battery Installation (optional)” on page 16

±

“Battery Door Instructions” on page 17

±

“Set up the ARRIS Gateway” on page 18

±

“Accessing the Web Management Interface” on page 21

±

“Device Status Page” on page 24

±

“Tab Bar” on page 27

±

“Broadband Tab” on page 34

±

“Home Network Tab” on page 39

±

“WiFi” on page 43

±

“Voice” on page 54

±

“Firewall” on page 59

±

“Diagnostics” on page 77

Administrator’s Handbook

12

Important Safety Instructions

POWER SUPPLY INSTALLATION

Connect the power supply cord to the power jack on the NVG599. Plug the power supply into an appropriate

electrical outlet. There is no power (on / off) switch to power off the device.

TELECOMMUNICATION INSTALLATION

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk

of fire, electric shock, and injury, including the following:

±

This device is intended for indoor use only.

±

Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a

wet basement or near a swimming pool.

±

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk

of electrical shock from lightning.

±

Do not use the telephone to report a gas leak in the vicinity of the leak.

±

CAUTION

: The external phone should be UL listed, and the connections should be made in accordance with

Article 800 of the NEC.

±

CAUTION

: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.

COAX INSTALLATION

Ensure that the outside coaxial cable system is grounded, so as to provide some protection against voltage

surges and built-up static charges. Article 820-20 of the NEC (Section 54, Part I of the Canadian Electrical Code)

provides guidelines for proper grounding and, in particular, specifies that the CATV cable ground be connected

to the grounding system of the building, as close to the point of cable entry as practical.

PRODUCT VENTILATION

The NVG599 is intended for use in a consumer's home. Ambient temperatures should not exceed 104

F

(40

C). The NVG599

should not be used in loca

Ɵ

ons exposed to outside heat radia

Ɵ

on or where it is subject to

trapping of its own heat. The product should have at least one inch of clearance on all sides except the bottom

when properly installed and should not be placed inside tightly enclosed spaces unless proper ventilation is

provided.

SAVE THESE INSTRUCTIONS

"

WARNING

:

The power supply must be connected to a mains outlet with a protective earth connection. Do not defeat the

protective earth connection.

CAUTION

:

Depending on the power supply provided with the product, either the direct plug-in power supply blades,

power supply cord plug or the appliance coupler serves as the mains power disconnect. It is important that

the direct plug-in power supply, socket-outlet or appliance coupler be located so it is readily accessible.

"

RESTRICTIONS

:

±

Do not install this device out doors.

±

This device is restricted from transmitting in 5600-5650 MHz band.

WARNING

:

±

Installing and operating this device out doors is a violation of FCC rules.

"

WARNING:

The battery used in this device may present a risk of fire or chemical burn if mistreated. Do not disassemble,

heat above manufacturer’s maximum temperature limit, or incinerate. Replace battery with ARRIS

P/N 586185-002-00 only. Use of another battery may present a risk of fire or explosion.

Dispose of used battery promptly. Keep away from children. Do not disassemble and do not dispose of in fire.

13

Status Indicator Lights

Colored LEDs on your NVG599 indicate the activity status of various ports.

ARRIS NVG599 Status Indicator Lights

LED

Activity

Power

Solid Green

= The device is powered.

Flashing Green

= A power-on self-test (POST) is in progress

Flashing Red

= A POST failure (not bootable) or device malfunction occurred.

Flashing Amber

= Firmware upgrade in progress (see below)

Off = The unit has no AC power. If the battery is in use, the Battery LED will indicate battery status,

and all other LEDs will be off.

Power during

Firmware

Upgrade

During the software installation, you will lose Internet and phone service. The LEDs will function as

follows:

1. As firmware is being loaded into flash, the LEDs operate normally.

2. During the firmware upgrade, which takes a few minutes, the Power LED will flashes amber

(flash writing to memory), and all other LEDs are off.

3. The NVG599 restarts automatically.

As the device reboots, the LEDs display power-on behavior.

All during

Boot process

• Power LED =

Flashing Green

• All other LEDs = Off

If the device does not boot and fails its self-test or fails to perform initial load of the bootloader:

• Power LED =

Flashing Red

• ALL other LEDs = Off

If the device boots and then detects a failure:

Power LED =

Flashing Green

starting POST, and then all LEDs will

flash red

, including Power LED.

Battery

Solid Green

= Battery in place but not being used.

Flashing Green

= Battery charging.

Solid Red

= Battery backup mechanism has a fault.

Flashing Red

= Battery needs to be replaced.

Solid Amber

= Battery in use.

Flashing Amber

= Low battery.

Off = No battery, or battery has no charge.

Side View

Power

Battery

Ethernet

WiFi

HomePNA

USB

Broadband 1

Broadband 2

Service

Phone 1

Phone 2

WPS

Administrator’s Handbook

14

Ethernet

Solid Green

= Powered device connected to the associated port (includes devices with wake-on-LAN

capability where a slight voltage is supplied to the Ethernet connection).

Flickering Green

= Activity seen from devices associated with the port. The flickering of the light is

synchronized to actual data traffic.

Off = The device is not powered, or no cable or no powered devices are connected to the associated

ports.

WiFi

Solid Green

= Wi-Fi is powered.

Flickering Green

= Activity seen from devices connected via Wi-Fi. The flickering of the light is syn-

chronized to actual data traffic.

Off = The device is not powered, or no powered devices are connected to the associated ports.

HomePNA

Solid Green

= Powered device connected to the associated port (includes devices with wake-on-LAN

capability where a slight voltage is supplied to the Ethernet connection).

Flickering Green

= Activity seen from devices associated with the port. The flickering of the light is

synchronized to actual data traffic.

Off = The device is not powered, or no cable or no powered devices are connected to the associated

ports.

Broadband

1**, 2

Solid Green

= Good broadband connection (good DSL sync or Gigabit Ethernet).

Flashing Green

= Attempting broadband connection (DSL attempting sync).

Flashing Green

and

Red

= If, after three consecutive minutes, the broadband connection fails to be

established, the LED switches to

Flashing Green

alternating with a five second steady

Red

while

attempting or waiting to establish a broadband connection. This pattern continues until the broad-

band connection is successfully established.

Flashing Red

= No DSL signal on the line. This display is not used during times of temporary ‘no tone’

during the training sequence.

Off = The device is not powered.

**

Broadband 1 LED

is also the Gigabit Ethernet WAN LED when that is in play (and DSL is not).

Service

Solid Green

= IP connected. The device has a WAN IP address from DHCP or 802.1x authentication

and the broadband connection is up.

Flashing Green

= Attempting connection, attempting IEEE 802.1X authentication, or attempting to

obtain DHCP information.

Red

= Device attempted to become IP connected and failed (no DHCP response, 802.1x authentica-

tion failed, no IP address from IPCP, etc.). The

Red

state times out after two minutes, and the Service

indicator light returns to the Off state.

Off = The device is not powered or the broadband connection is not present.

Phone 1, 2

Solid Green

= The associated VoIP line has been registered with a SIP proxy server.

Flashing Green

= Indicates a telephone is off-hook on the associated VoIP line.

Off = VoIP not in use, line not registered, or gateway power off.

USB

Solid Green

= Powered device connected to the associated port (includes devices with wake-on-LAN

capability where a slight voltage is supplied to the Ethernet connection).

Flickering Green

= Activity seen from devices associated with the port. The flickering of the light is

synchronized to actual data traffic.

Off = The device is not powered, no cable or no powered devices connected to the associated ports.

LED

Activity

15

Rear View

WPS

(appears after

using WPS

button)

Solid Green

= Wi-Fi Protected Setup has been completed successfully. LED should stay on for 5 min-

utes or until push button is pressed again.

Flashing Green

= Continues for 2 minutes, indicating when WPS is broadcasting.

Flashing Red

= Continues for 2 minutes, indicating a Session overlap was detected (possible security

risk).

Solid Red

= Error unrelated to security, such as failure to find a partner, or WPS is disabled. LED

should stay solid red for 5 minutes or until push button is pressed again.

Off = The device is is ready for WPS authentication.

LED

Activity

Ethernet

1, 2, 3, 4

Flashing Amber

= A Gigabit Ethernet device is connected to each port.

Solid Green

= A 10/100 Ethernet device is connected.

Flickering Green

= Ethernet traffic activity.

Off = The device is not powered, or no powered devices are connected to the associated ports.

"

NOTE:

The NVG599 supports two VoIP lines over one RJ14 (FXS) VoIP port. In order to

connect two phone lines, the supplied inner/outer pair splitter adapters must

be attached to the RJ14 (FXS) VoIP port in order to terminate both lines. This is

a special-purpose splitter. You must use only the inner/outer pair splitter

adapters supplied by AT&T.

LED

Activity

Gigabit Ethernet (WAN)

USB

DSL (WAN)

Ethernet (LAN)

F-Connector (HPNA)

RJ14 (FXS)

Reset

Power Jack