11

CHAPTER 2

Device Configuration

Most users will find that the basic Quick Start configuration is all that they ever need to use. The Quick Start sec-

tion may be all that you ever need to configure and use your Motorola

®

Gateway. For more advanced users, a rich

feature set is available. The following instructions cover installation in Router Mode.

This chapter covers:

◆

“

Important Safety Instructions

” on page

12

◆

“

Motorola

®

Gateway Status Indicator Lights

” on page

13

◆

“

Battery Installation (optional)

” on page

16

◆

“

Battery Door Installation Instructions

” on page

17

◆

“

Battery Door Removal Instructions

” on page

18

◆

“

Cradle Installation Instructions

” on page

19

◆

“

Set up the Motorola Gateway

” on page

20

◆

“

Accessing the W

eb Management Interface

” on page

23

◆

“

Device Status page

” on page

27

◆

“

T

ab Bar

” on page

31

◆

“

Broadband

” on page

37

◆

“

Home Network

” on page

41

◆

“

Wireless

” on page

46

◆

“

V

oice

” on page

56

◆

“

Firewall

” on page

62

◆

“

Diagnostics

” on page

80

Administrator’s Handbook

12

Important Safety Instructions

POWER SUPPLY INSTALLATION

Connect the power supply cord to the power jack on the Motorola

®

Gateway. Plug the power supply into an appro-

priate electrical outlet. There is no power (on / off) switch to power off the device.

☛

WARNING:

The power supply must be connected to a mains outlet with a protective earth connection.

Do not defeat the protective earth connection.

CAUTION:

Depending on the power supply provided with the product, either the direct plug-in power supply

blades, power supply cord plug or the appliance coupler serves as the mains power disconnect. It is

important that the direct plug-in power supply, socket-outlet or appliance coupler be located so it is

readily accessible.

TELECOMMUNICATION INSTALLATION

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of

fire, electric shock and injury to persons, including the following:

◆

Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a

wet basement or near a swimming pool.

◆

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of

electrical shock from lightning.

◆

Do not use the telephone to report a gas leak in the vicinity of the leak.

◆

CAUTION: The external phone should be UL Listed and the connections should be made in accordance with

Article 800 of the NEC.

COAX INSTALLATION

Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and

built-up static charges. Article 820-20 of the NEC (Section 54, Part I of the Canadian Electrical Code) provides

guidelines for proper grounding and, in particular, specifies the CATV cable ground shall be connected to the

grounding system of the building, as close to the point of cable entry as practical.

PRODUCT VENTILATION

The Motorola

®

Gateway is intended for use in a consumer's home. Ambient temperatures around this product

should not exceed 104°F (40°C).

It should not be used in locations exposed to outside heat radiation or trapping

of its own heat. The product should have at least one inch of clearance on all sides except the bottom when prop-

erly installed and should not be placed inside tightly enclosed spaces unless proper ventilation is provided.

☛

CAUTION

–

The battery used in this device may present a risk of fire or chemical burn if mis-

treated. Do not disassemble, heat above manufacturer’s maximum temperature

limit, or incinerate. Replace battery with Motorola P/N 586185-001-00 only. Use of

another battery may present a risk of fire or explosion.

Dispose of used battery promptly. Keep away from children. Do not disassemble

and do not dispose of in fire.

SAVE THESE INSTRUCTIONS

13

Motorola

®

Gateway Status Indicator Lights

Colored LEDs on your Motorola

®

Gateway indicate the status of various port activity.

Motorola® Gateway

NVG589 status indicator lights

LED

Action

Power*

Solid Green

= The device is powered.

Flashing Green

= A Power-On Self-Test (POST) is in progress

Flashing Red

= A POST failure (not bootable) or device malfunction occurred.

Orange/Amber

= during firmware upgrade (see below)

Off = The unit has no AC power.

*During

Firmware

Upgrade

During the software installation, you will lose internet and phone service. The LEDs will func-

tion as follows:

1. As firmware is being loaded into flash, the LEDs will operate normally as described.

2. The installation will take a few minutes –

During this phase, the

Power

LED willl flash

Orange/Amber

during firmware upgrade

(flash writing to memory) and all other LEDs will be off.

3. The Gateway will restart automatically.

As the device reboots, the

POWER ON

LED behavior will happen.

During

Boot

process

• Power LED =

GREEN/FLASH

• All other LED = OFF

If the device does not boot, and fails its self test or fails to perform initial load of the boot-

loader:

• Power LED =

RED/FLASH

• ALL other LED = OFF

If the device boots and then detects a failure:

Power LED =

GREEN/FLASH

starting POST and then all LEDs will

FLASH RED

, including

Power LED.

Battery

Solid Green

= Battery in place but not being used.

Flashing Green

= Battery charging.

Solid Red

= Battery backup mechanism has a fault.

Flashing Red

= Battery needs to be replaced.

Solid Amber

= Battery in use.

Flashing Amber

= Low battery.

Off = No battery or battery has no charge.

Cycle between all colors = Battery conducting self-test.

Side View

Power

Battery

Ethernet

Wireless

HomePNA

USB

Broadband 1

Broadband 2

Service

Phone 1

Phone 2

Administrator’s Handbook

14

Ethernet

Solid Green

= Powered device connected to the associated port (includes devices with

wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).

Flickering Green

= Activity seen from devices associated with the port. The flickering of the

light is synchronized to actual data traffic.

Off = The device is not powered, no cable or no powered devices connected to the associ-

ated ports.

Wireless

Solid Green

= Wi-Fi is powered.

Flickering Green

= Activity seen from devices connected via Wi-Fi. The flickering of the

light is synchronized to actual data traffic.

Off = The device is not powered or no powered devices connected to the associated ports.

HomePNA

Solid Green

= Powered device connected to the associated port (includes devices with

wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).

Flickering Green

= Activity seen from devices associated with the port. The flickering of the

light is synchronized to actual data traffic.

Off = The device is not powered, no cable or no powered devices connected to the associ-

ated ports.

Broadband

1**, 2

Solid Green

= Good broadband connection (i.e., good DSL Sync or Gigabit Ethernet ).

Flashing Green

= Attempting broadband connection (i.e., DSL attempting sync).

Flashing Green

&

Red

= If the broadband connection fails to be established for more than

three consecutive minutes the LED switches to

Flashing Green

when attempting or waiting

to establish a broadband connection alternating with a five second steady

Red

. This pattern

continues until the broadband connection is successfully established.

Flashing Red

= No DSL signal on the line. This is only used when there is no signal, not dur-

ing times of temporary ‘no tone’ during the training sequence.

Off = The device is not powered.

**

Broadband 1 LED

is also the Gigabit ethernet WAN LED when that is in play (and DSL is

not)

Service

Solid Green

= IP connected (The device has a WAN IP address from DHCP or 802.1x

authentication and the broadband connection is

up).

Flashing Green

= Attempting PPP connection.

Attempting IEEE 802.1X authentication or

attempting to obtain DHCP information.

Red

= Device attempted to become IP connected and failed (no DHCP response, 802.1x

authentication failed, no IP address from IPCP, etc.). The Red state times out after two min-

utes and the Service indicator light returns to the Off state.

Off = The device is not powered or the broadband connection is not present.

Phone 1, 2

Solid Green

= The associated VoIP line has been registered with a SIP proxy server.

Flashing Green

= Indicates a telephone is off-hook on the associated VoIP line.

Off = VoIP not in use, line not registered or Gateway power off.

USB

Solid Green

= Powered device connected to the associated port (includes devices with

wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).

Flickering Green

= Activity seen from devices associated with the port. The flickering of the

light is synchronized to actual data traffic.

Off = The device is not powered, no cable or no powered devices connected to the associ-

ated ports.

LED

Action

15

Motorola® Gateway

NVG589 Rear V

iew

☛

NOTE:

The NVG589 supports two VoIP lines over one RJ11 VoIP port. In order to

connect two phone lines the supplied

inner/outer pair splitter

adapters

must be attached to the RJ11 VoIP port in order to terminate both lines.

This is a special-purpose splitter. You must only use the

inner/outer pair

splitter adapters

supplied by AT&T.

LED

Action

Ethernet

1,2 3,4

Orange/Amber

when a Gigabit Ethernet device is connected to each port.

Green

when 10/100 Ethernet device is connected.

Flash for Ethernet traffic passing.

Gigabit Ethernet (WAN)

USB

DSL (WAN)

Ethernet (LAN)

F-Connector (HPNA)

RJ14 (FXS)

Reset button

Power Jack