NetVanta 2000 Series System Manual

© 2001 ADTRAN, Inc.

Canadian Equipment Limitations

Notice: The Canadian Industry and Science Canada label identifies certified equipment. This certification

means that the equipment meets certain telecommunications network protective, operational, and safety

requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities

of the local telecommunications company. The equipment must also be installed using an acceptable

method of connection. In some cases, the company’s inside wiring associated with a single line individual

service may be extended by means of a certified connector assembly (telephone extension cord). The

customer should be aware that compliance with the above limitations may not prevent degradation of

service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated

by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions,

may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility,

telephone lines and internal metallic water pipe system, if present, are connected together. This precaution

may be particularly important in rural areas.

The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be

connected to a telephone loop which is used by the device, to prevent overloading. The termination on a

loop may consist of any combination of devices subject only to the requirement that the total of the Load

Numbers of all devices does not exceed 100.

Users should not attempt to make such connections themselves, but should contract the

appropriate electric inspection authority, or an electrician, as appropriate.

© 2001 ADTRAN, Inc.

NetVanta 2000 Series System Manual

Warranty and Customer Service

ADTRAN will repair and return this product within five years from the date of shipment if it does not meet

its published specifications or fails while in service. For detailed warranty, repair, and return information

refer to the ADTRAN Equipment Warranty and Repair and Return Policy Procedure.

Return Material Authorization (RMA) is required prior to returning equipment to ADTRAN.

For service, RMA requests, or further information, contact one of the numbers listed at the end of this

section.

LIMITED PRODUCT WARRANTY

ADTRAN warrants that for five years from the date of shipment to Customer, all products manufactured

by ADTRAN will be free from defects in materials and workmanship. ADTRAN also warrants that

products will conform to the applicable specifications and drawings for such products, as contained in the

Product Manual or in ADTRAN's internal specifications and drawings for such products (which may or

may not be reflected in the Product Manual). This warranty only applies if Customer gives ADTRAN

written notice of defects during the warranty period. Upon such notice, ADTRAN will, at its option, either

repair or replace the defective item. If ADTRAN is unable, in a reasonable time, to repair or replace any

equipment to a condition as warranted, Customer is entitled to a full refund of the purchase price upon

return of the equipment to ADTRAN. This warranty applies only to the original purchaser and is not

transferable without ADTRAN's express written permission. This warranty becomes null and void if

Customer modifies or alters the equipment in any way, other than as specifically authorized by ADTRAN.

EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THE FOREGOING

CONSTITUTES THE SOLE AND EXCLUSIVE REMEDY OF THE CUSTOMER AND THE

EXCLUSIVE LIABILITY OF ADTRAN AND IS IN LIEU OF ANY AND ALL OTHER WARRANTIES

(EXPRESSED OR IMPLIED). ADTRAN SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES,

INCLUDING (WITHOUT LIMITATION), ALL WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE.

SOME STATES DO NOT ALLOW THE EXCLUSION

OF IMPLIED WARRANTIES, SO THIS EXCLUSION MAY NOT APPLY TO CUSTOMER.

In no event will ADTRAN or its suppliers be liable to the Customer for any incidental, special, punitive,

exemplary or consequential damages experienced by either the Customer or a third party (including, but

not limited to, loss of data or information, loss of profits, or loss of use). ADTRAN is not liable for

damages for any cause whatsoever (whether based in contract, tort, or otherwise) in excess of the amount

paid for the item. Some states do not allow the limitation or exclusion of liability for incidental or

consequential damages, so the above limitation or exclusion may not apply to the Customer.

NetVanta 2000 Series System Manual

© 2001 ADTRAN, Inc.

Customer Service, Product Support Information, and Training

ADTRAN will repair and return this product if within five years from the date of shipment the product

does not meet its published specification or the product fails while in service.

A return material authorization (RMA) is required prior to returning equipment to ADTRAN. For service,

RMA requests, training, or more information, use the contact information given below.

Repair and Return

If you determine that a repair is needed, please contact our Customer and Product Service (CAPS)

department to have an RMA number issued. CAPS should also be contacted to obtain information

regarding equipment currently in house or possible fees associated with repair.

Identify the RMA number clearly on the package (below address), and return to the following address:

Pre-Sales Inquiries and Applications Support

Your reseller should serve as the first point of contact for support. If additional pre-sales support is needed,

the ADTRAN Support web site provides a variety of support services such as a searchable knowledge

base, latest product documentation, application briefs, case studies, and a link to submit a question to an

Applications Engineer. All of this, and more, is available at:

When needed, further pre-sales assistance is available by calling our Applications Engineering

Department.

CAPS Department

(256) 963-8722

ADTRAN Customer and Product Service

901 Explorer Blvd. (East Tower)

Huntsville, Alabama 35806

RMA # _____________

Applications Engineering

(800) 615-1176

© 2001 ADTRAN, Inc.

NetVanta 2000 Series System Manual

Post-Sale Support

Your reseller should serve as the first point of contact for support. If additional support is needed, the

ADTRAN Support web site provides a variety of support services such as a searchable knowledge base,

updated firmware releases, latest product documentation, service request ticket generation and

trouble-shooting tools. All of this, and more, is available at:

When needed, further post-sales assistance is available by calling our Technical Support Center. Please

have your unit serial number available when you call.

Installation and Maintenance Support

The ADTRAN Custom Extended Services (ACES) program offers multiple types and levels of installation

and maintenance services which allow you to choose the kind of assistance you need. This support is

available at:

For questions, call the ACES Help Desk.

Training

The Enterprise Network (EN) Technical Training Department offers training on our most popular products.

These courses include overviews on product features and functions while covering applications of

ADTRAN's product lines. ADTRAN provides a variety of training options, including customized training

and courses taught at our facilities or at your site. For more information about training, please contact your

Territory Manager or the Enterprise Training Coordinator.

Technical Support

(888) 4ADTRAN

ACES Help Desk

(888) 874-ACES (2237)

Training Phone

(800) 615-1176, ext. 7500

Training Fax

(256) 963-6700

Training Email

NetVanta 2000 Series System Manual

© 2001 ADTRAN, Inc.